Encompass Reviews 4.512

So quick to respond. I needed a new ice maker, and these guys found the part based on my refrigerator and sent an invoice proto. Icemaker replace parts on the way!!!

Gwen was fantastic. I appreciate speaking with someone, who has skills, and a warmth, which for customer service representatives can be a challenge. Keep up the good work!!!

Shipping costs more than the replacement part. get real

I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and that they will ship as they become available. He also explained that I will not be paying shipping each time they're sent out, which was my primary concern.

I would give “0” stars if I could! Stay away from this company!!! Horrible service. After I paid over $111 for two Samsung refrigerator water filters, they sent the wrong part! Mind you I confirmed that ordered correctly. It was their error. BEFORE THEY WOUKD REPLACE WITH THE CORRECT PARTS, THEY INSISTED I HAD TO PAY AGAIN. Worst customer service ever. STAY AWAY FROM THESE CROOKED PEOPLE!

awful customer servive, they are blocking you right after you reach out to let them know the part sold was USED.

I have a good experience when order the parts for my B&W speaker.
I really like the way this Company served the Customer : always reply any mail and explain all the matter I concerned about my order.
Although this part was out of stock and on back order, they did a good job to make my order was shipped.
Thank you Macha and all your team members !
Will recommend to my friends !

I’ve made two large purchases with this company and was very satisfied with the service that I received the young lady to help me was extremely helpful and knowledgeable. She also had a very sexy voice, which made it more pleasurable. I look forward to doing more business with this company And suggest anybody who’s interested to also do business with this company.

1-2-2026.
Toni Abad. Encompass Supply Chain

Toni Abad. Encompass representative.
Superior ! Perfect. ! Superior communication, expertise, problem solving patience,and resources.
Hope you can reward Toni Abad for her exceptionalism in some fashion , as advanced position or monetarily, at Encompass. Appreciatively. Cheryl Seifert

I bought a replacement power board for my Sony TV through Encompass. Their website showed the part in stock and advertised same-day shipping. A week later the order had not shipped. I had to call their customer support only to be told they don't have the part and cant fulfill the order. They issued a refund, but this was a significant waste of my time, and I had to make the effort to demand a refund rather than the company offering it proactively once they realized the didn't have the part in stock.

Highway robbery! $28.49 for two regular replacement tips (HX3042/00) for the Sonicare water flosser. Absolutely inexcusable for such prices and extortionate shipping for what amounts to BASIC extruded plastic that should have accompanied the outrageously priced unit to begin with. We will go back to the original and cheaper water flosser brand when our 7000 unit dies. At least that brand has many less expensive options and upgrade. This on top of the fact that Phillips has made the replacement tips unavailable from less expensive sources. Absolute obscene greed on the part of this company. NO excuse.

On 12/8/25 I had the pleasure of speaking with Derrick Gaither the customer specialist from Encompass. I called because I needed to replace two drawers in my refrigerator. Mr. Gaither had a professional demeanor and he was very helpful in assisting me with my issue. He was very patient with any questions I asked and I would recommend him for employee of the month. Thank you Derrick for all your help it is appreciated.

i have been trying to get my headphones back from repair for over a week now. they don’t charge your card until the repair is finished, even though they make it seem like they are by sending you a receipt and placing a hold for that amount on your card- i was then told that my card information couldn’t be processed and that i would have to call customer service in order to pay and get my headphones returned. customer service is either unhelpful or unreachable. took me two days of trying to not just be hung up on after being put on hold. updated my card information over 24 hours ago and my card still hasn’t been charged. i have received complete radio silence on whether it went through, where my headphones are or when they will be shipped. the “tracking number” that they give you is one in name only and has no actual updates on where your package is or when it will be back. the amount of hoops i’ve had to jump through for a simple repair is absolutely ridiculous. lord only knows how long they’ll take to ship if they ever do actually process my card information like they were supposed to. can’t post my reference number because it’s quite literally my phone number, but when is anything straightforward when dealing with this company?

& Warm
Ms. Taylor was excellent. She was polite, knowledgeable about her products, and extremely resourceful. This was my third call of the day, and the previous two representatives were not very helpful. I was relieved and grateful to finally speak with someone like her—compassionate, empathetic, and genuinely committed to helping me with my purchase.

Don’t buy anything from this company. I waited 3 hours on the phone just to update my address. I left my number for a callback, and they didn’t contact me until 4 hours later. Their chat support doesn’t work, so there was no other way to reach them.

I paid for my order but never received anything, and because of that, I feel like I’ve lost $200. Their customer service has been terrible, and the whole situation has been extremely frustrating.

This company is one of the most unorganized establishment

Possibly the best/easiest customer service I've experienced in a very long time.

No part and no communication except for it was supposed to arrive months ago. I have called over and over for them to check on the status- the order was canceled. Again, bad communication and NO updates. I would order from another company.

Spenetta Taylor was the representative that worked with me. SUPER patient in trying to match my information with the charger I desperately needed to get my laptop up and running again.

It was ordered and arrived as promised!

Thank you for great service!

A part on my fridge broke and none of the parts suppliers in my town could get the part. So I started looking online and couldn't find the part. I finally came across Encompass and called for help. Spenetta answered my call and within a few minutes identified and found the part I need. And I ordered and it should be here next week sometime. Thank you so much!