Encompass Reviews 4.512

It's very frustrating when commercial equipment is in disrepair. Sherwin made this as easy as possible - quickly and efficiently taking my order and reassuring us what was in stock and what would take a little time. Honestly is everything with us.

Amazing service!! The service was exceptionally helpful and the representative provided a lot of useful information.

Sherwin helped me with my remote issue easily! Thank you

Spenetta Taylor made the transaction very smooth. It was great talking to him

The LG company rep, Kris Belle, deftly handled my problem and even texted me a photo of the shelf that I needed for my LG refrigerator. I had just gone through a disappointing exchange with a "on line assistant" on a related website, so I was delighted that Kris was a live person able to immediately solve my issue. I was also grateful that she pointed out I would need only the plastic frame for the shelf, and not the glass insert. She was top notch.

I had the pleasure of working with Teresa from Encompass Parts when I called in to inquire about parts for a Midea Due portable AC. Teresa was extremely helpful and went above and beyond to ensure I received the correct part. She even ran across the warehouse to check on the availability and accuracy of the part I needed, demonstrating outstanding dedication and customer service. Her thoroughness and commitment to getting it right made a huge difference in my experience.

It's rare to encounter such attentive service, and I truly appreciate Teresa's efforts. She is a credit to Encompass Parts, and I am grateful for her assistance! Highly recommended for anyone needing parts or expert advice.

Derrick Gaither was very friendly. Spoke very clearly easy to understand. And made sure I had all the necessary information i needed to complete my task.

It was very easy and fast to have my fridge parts ordered, awesome customer service

I just spoke with Armand Del Rosario from Encompass Supply Chain Solutions, LLC to get an LP gas conversion kit for my Samsung dryer. His service was outstanding—he found the part in seconds and texted me a link to order it online. Top-notch support. Armand is based in the Philippines (I asked), and he was incredibly attentive and courteous. He clearly understands the level of service customers expect in the U.S. Definitely someone who deserves consideration for a management role—he has the professionalism, communication skills, and values to lead. Thank you, Armand and Encompass!

Derrick G., hands down, amazing customer service!!!!! He reminded me of how customer service USED to be. He is truly a gem! Thank you so much for your help today and for such an amazing spirit.

Brian was great. Made this transaction easy and quick.

I cannot yet review the delivery or the product ordered, but the representative, Christelyn, was very courteous and helpful.

Great customer service. I was very impressed with the quick response from the time I sent the email. Zyra was very helpful and was able to solve my issue. I ordered the replacement item and it was shipped out and received in a timely manner. Great job to Zyra for finding the exact item I was needing.

Thank you so much Toni Abad for your awesome customer service! So thankful you were able to locate the part for my microwave!

Great customer service and professional

Donny was very helpful and professional. I look forward to reaching out again when in need for other appliance parts

I need to purchase a new door for my freezer on my fridge. Kris did everything she could to find and order what I needed. Would definitely recommend.

Very satisfied with the assistance and service provided by Toni Abad with identifying parts for my Samsung refrigerator. Communicated via phone, email and text. Prompt replies to my inquiries were appreciated!

Toni was very patient helping us the find the part we needed for our Samsung range. We couldn't find the serial number or model number and she told us where to find it.

Lily Jacob was really patient and helped me find the product I needed