Appliance parts is very prompt to return my inquiries. I have been able to easily order a replacement heating element for my Maytag oven and even the light bulb for the freezer in my Amana refrigerato... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered some replacement fridge parts and they were backordered. I got some weird emails that they were on their way, but then they didn't come. I spoke on the phone to someone who was clearly ov... Toon meer
Bedrijf heeft geantwoord
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and th... Toon meer
Bedrijf heeft geantwoord
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudelijke apparaatonderdelen leverancier
- Elektronische onderdelen leverancier
- Elektronische onderdelenwinkel
Geschreven door het bedrijf
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home. Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Contactgegevens
775 Tipton Industrial Drive, 30046, Lawrenceville, GA
- 8004328542
- customercare@encompass.com
- encompass.com
4,6
Uitstekend
5K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great Agent
Armand Del Rosario was a great agent to work with in completing my parts order, making it super simple and clarifying/confirming the process!
14 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Armand for all he does and the opportunity to assist you!
Sherwin Donato was fantastic
Sherwin Donato was fantastic. Friendly and efficient. Solved our LG washer problem and expedited sending two parts
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Graham, we appreciate the shout out to recognize Sherwin for all he does and the opportunity to assist you!
Great customer service by Donny
Great customer service by Donny
He was able to identify the replacement part I need it for my washer and receive shipping confirmation same day by email and text. Thank you for your great service!
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Jose, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Donny Abon was a great help tracking my…
Donny Abon was a great help tracking my order and letting me know that one of the parts were on backorder and gave me the delivery date
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Robert, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Sony Headphone Repair
The process was very easy, Alexis (Rodriguez) made the process very easy for me!! Recommended for effortless repair :)
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Mao, we appreciate the shout out to recognize Alexis for all she does and the opportunity to assist you getting your Sony headphones repaired!
Great customer service
Great customer service! First, I ordered a replacement TV remote device and spoke with Sherwin Donato.. Then later the same day I found my remote device so I called back to see if I could cancel my earlier order… no problem for Sherwin. Both contacts were excellent.
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Very helpful Representative
The Samsung Representative I spoke to her name is CRISTELYN PACLIPAN and she was very helpful and very attentive. I couldn't figure out the name of the part I had trouble she took the time and sent me a photo of the schematic part through my email to make sure It was the part i was looking for. I just wanted to know if she knew what part I was trying to replace and we figured it out and the name of the part. I ordered the part right away as soon as she said they had the replacement part. I definitely call back if I need replacement parts.
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Amber, we appreciate the shout out to recognize Cristelyn for all she does and the opportunity to assist you ordering the correct part needed!
Excellent customer service
Today, I received excellent customer service when i needed to cancel my order and reorder the correct item. The representative made the process easy and efficient.
June Lohman
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Found a difficult part to find
Teresa was able to identify and locate the exact replacement part which I need. This was not an easy or obvious part to find, but she kept troubleshooting and searching for it with me on the line until it was located. Two prior representatives were unable to go the extra mile to ensure the correct part was ordered (which resulted in me receiving the wrong part ). She was patient and kind and a pleasure to work with. Thank you!
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Susan, we appreciate the shout out to recognize Teresa for all she does and the opportunity to assist you finding the correct part needed!
Toni Abad was excellent
Toni Abad was excellent. She handled my issue with courtesy, professionalism and expertise.
13 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Jim, we appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Over and above - Lily Jacobs
Quick note to highlight the exceptional service provided by Lily Jacobs! She patiently guided me to the part needed to repair a leak in my LG fridge icemaker, sending me schematics and part numbers, walking me thru visual exam of related parts, etc. Part ordered is due for delivery today!! Thank you, Lily!
8 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Larry, we appreciate the shout out to recognize Lily for all she does and the opportunity to assist you repairing your LG icemaker in your refrigerator!
Derek Gaither
Derek Gaither
it was a pleasure specking with you today. best customer service I've ever had very pleasant smooth transaction. very quick and knowledgeable. Thank You!!
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Pauline, we appreciate the shout out to recognize Derek for all he does and the opportunity to assist you!
Derrick was very patient and respectful…
Derrick was very patient and respectful of my questions and needs. He went above and beyond and gave a phone number to Bertazzoni to help me.
11 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Dorothy, we appreciate the shout out to recognize Derrick for all he does and the opportunity to assist you!
Samsungparts.com Water Filter Part Number
I was on the Samsungparts.com trying and failing to find the correct part # replacement water filter for my refrigerator. YURI came on the chat and quickly gave me the correct part number. I noticed my refrigerator model # was not listed with the part. YURI double-checked and verified it was correct. Very courteous and professional.
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Mike, we appreciate the shout out to recognize Yuri for all he does and the opportunity to assist you!
To Whom It May Concern
To Whom It May Concern: I want to inform you of the great service I just received with Donny Abon, Donny assisted me with ordering some installation parts for my microwave. Donny was very professional and efficient. I Thank You Very Much!
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Lester, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
Helpful to resolve my problem Quickly
Phone Representative Toni Abad offered me another option to my present problem with remote delays. I'm grateful because I cannot wait till Back Orders Restore. I need a remote control now & Toni Abad was happy to help.Thank u!
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Toni
Toni, was the rep who helped me today. Toni, was very helpful in correcting the issue with my initial order and helped me quickly place the order for the correct part needed for my repair.
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Talked to a real person
I tried using the online chat options but was unable to chat with anyone. Called the direct phone number, Toni Abad answered and within minutes I had the part ordered.
12 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
We appreciate the shout out to recognize Toni for all she does and the opportunity to assist you!
Kris was so helpful
Kris was so helpful! She found the parts I needed and even called me back when we had issues hearing one another. Thanks Kris!!
9 mei 2025
Review zonder uitnodiging
Antwoord van Encompass
Hi Bonita, we appreciate the shout out to recognize Kris for all she does and the opportunity to assist you!
Antwoord van Encompass
Hi David, we appreciate the shout out to recognize Donny for all he does and the opportunity to assist you!
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