Eneba Reviews 293.450

Antwoord van Eneba

Geüpdatet op 23 mrt 2026

Hello,

Thanks for taking the time to reach out to us.
On rare occasions, there can be a mix-up on the sellers side and key issues can occur, however we're more than ready to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted! They are currently proceeding with the investigation process in order to resolve the issue at hand!

EDIT

We have thoroughly reviewed your case and reached out to you via email with a detailed explanation of what occurred. We are pleased to confirm that our support team has already processed the corresponding refund.

We hope that the assistance provided by our agents met your expectations and that your experience with our platform will be even more positive in the future.

Looking forward to seeing you again soon!

Kind regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 20 mrt 2026

Hello there, this is David,

Thank you for your review.

Since you provided your email address when creating this Trustpilot review, we have reached out to you.

Kindly check your email inbox and reply to us at your earliest convenience.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

Our team has attempted to verify the issue with your code; however, certain verification procedures need to be completed in order to proceed.

If you would like to reopen your case in the future, you can contact us again through your ticket, and we will be happy to assist you.

Warm regards,
Team Eneba

Antwoord van Eneba

14 mrt 2026

Hi there,

Thank you for taking the time to share your feedback with us!

Please note that Eneba operates as a marketplace, which means prices are set by individual sellers and may vary depending on supply and demand. Because of this, prices for certain titles, especially popular or exclusive ones, may sometimes be higher.

If you ever notice something that seems unusual or would like us to take a closer look at a specific product or price, feel free to reach out to our support team, we’ll be happy to help. You can contact us here: eneba.com/support.

We appreciate your feedback and hope you’ll continue to find great deals on Eneba!

Warm regards,
Elena from Team Eneba

Antwoord van Eneba

Geüpdatet op 15 mrt 2026

Hello there,

Thank you for sharing your feedback. I'd like to assure you that Eneba is a fully legitimate business committed to providing great value to our customers.
I'm unsure what issue you may have encountered, but I would love to look into it further. Since you provided us with some identifying information when creating your review, I have already reached out to you via a ticket.

Please check your email’s inbox (including your spam folder) and reply at your earliest convenience, so that our Support Team could assist you.

EDIT

Our support team has not yet received a response from your side in order to continue the check-up. Please get in touch with them as soon as you are able to do so and they will make sure to look into your issue further.

2ND EDIT

As we haven’t received a response from you, your ticket has been marked as resolved. However, if you’d still like this case to be reviewed or if you have any other questions or concerns, please remember that you can open a new ticket and our support team will be happy to assist you.

Kind regards,

Team Eneba

Antwoord van Eneba

10 mrt 2026

Hi Sezgin,

Thank you for letting us know about this situation. I’m very sorry to hear about your experience with our platform.

Please rest assured that to make a purchase on our platform, certain identity verifications are required. From what you’ve shared, it seems someone used your information and completed these verifications without your consent.

In these cases, the seller cannot issue a refund or replace a key that has already been viewed and is valid. We recommend contacting the appropriate authorities and your payment provider to report the incident and protect your information.

Our support team has already provided you with more details on how to proceed in cases like this through your ticket, and you can be assured that we’re here to help with any information you may need.

Warm regards,
Charlene, Team Eneba

Antwoord van Eneba

10 mrt 2026

Hi there, Dario.

Thank you so much for an excellent review!

We are thrilled that you enjoyed your experience shopping at Eneba.

Please come back again soon!

Warm regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 18 mrt 2026

Hello there,

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

EDIT

Just a friendly reminder that we are still waiting for your reply. Please check your inbox and respond to your ticket if you still require help with this matter.

2nd EDIT

It appears there has been no response from you, which has prevented us from moving forward. If you need our help at any time, please open a new ticket or reply to your existing ticket. We'll be happy to help!

Warm regards,
Team Eneba