Eneba Reviews 293.482

Antwoord van Eneba

1 mrt 2026

Hi there!

Thank you so much for your feedback! We work every day to meet our customers' expectations, and we're glad to hear we're on the right track!

If there's anything you'd like to see or improve on our platform to make your experience a 5-star one, please let us know. We always take our users' feedback into account to improve our services.

We hope to see you back here soon!
Elena from Team Eneba

Antwoord van Eneba

Geüpdatet op 3 mrt 2026

Hi! My name is Enzo.

Thank you for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this.

Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.

EDIT

We have not received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that we could investigate your case and help out!

2ND EDIT

As we haven’t received a response from you, your ticket has been marked as resolved. However, if you’d still like this case to be reviewed or if you have any other questions or concerns, please remember that you can open a new ticket and our support team will be happy to assist you.

Kind regards,
Team Eneba

Antwoord van Eneba

19 feb 2026

Hello, Christoff,

Thank you for sharing your opinion! We truly value our users’ feedback, as it helps us improve both our platform and the overall shopping experience we offer.

In some cases, depending on the type of error or issue with the code, the investigation process may take a bit longer. However, you can rest assured that our team always does its best to resolve each case as quickly and thoroughly as possible. I’m glad to know that, in this instance, you have received your refund.

We will continue working just as hard — if not harder — to ensure that situations like this are minimized in the future, and to provide you with an experience that may inspire more positive feedback next time.

Warm regards,
Charlene, Team Eneba

Antwoord van Eneba

Geüpdatet op 27 feb 2026

Hello there, Samir,

We’d like to reassure you that Eneba is a safe and transparent platform, and I’m here to help you resolve any issue that may have come up.

Since you provided your email address when creating your review, I was able to see that our team has previously been in contact with you regarding this case. However, unfortunately, we did not receive a response from you with the additional details we requested to better understand what happened.

For this reason, I have reached out to you again through a new ticket so we can clarify the situation and assist you in the best possible way. Please make sure to check your inbox, as well as your spam folder, to locate our message.

EDIT

It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.

2nd EDIT

Thank you for replying to our Support Team.

They have checked your situation and have provided all the information about it.

We hope that the work of our agents has met your expectations, and that your perspective on us and our platform has improved.

Warm regards,
Team Eneba