I absolutely love all of the semi precious gems and minerals I purchased. Energy muse always goes above and beyond with speedy shipping, the best products and wonderful packaging too! I have been a re... Toon meer
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There was a nick in my necklace and Energy Muse exchanged it for me quickly and easily. They've also given me trusted advice on crystals that would support my needs best.
Bedrijf heeft geantwoord
My wife and I have been very satisfied with the wonderful folks at Energy Muse; we've purchased Shungite Pyramids to help negate the various EM signals from our various electronic devices and Wifi... Toon meer
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Consistant company. Excellent shipping and packaging. I have purchased from them for years and only had to contact customer service 2 times and there was quick fair resolution both times. 4/5 stars on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Handmade Crystal Healing Jewelry that combines the healing properties of crystals with intention to help you achieve a desired outcome.
Contactgegevens
West 205th Street 2301, 90501, Torrance, Verenigde Staten
- energymuse.com
4,7
Uitstekend
93 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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As always a beautiful crystal 🔮 This…
As always a beautiful crystal 🔮 This company always delivers a fabulous crystal I will continue to purchase from them I've been. A customer for years.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Energy Muse
Hi Nancy,
Thank you so much for your wonderful feedback and for being a loyal customer over the years. We’re so glad to know that you continue to love the crystals you receive from us. Your continued support and trust truly mean the world to our team.
Kind regards,
EM Team
Energy Muse is my go to for all my…
Energy Muse is my go to for all my energy needs! Excellent product, great quality and has made changes in my life beyond belief!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Energy Muse
Hi Deanna,
Thank you so much for sharing your experience with us. We’re truly glad to hear that Energy Muse has become your go-to source and that our products have made such a meaningful difference in your life. Your feedback inspires us to continue creating pieces that bring positive energy and transformation.
Kind regards,
EM Team
Purchased something 2 brackets from…
Purchased something 2 brackets from them and they finally showed up but they're too small. Submitted the return request on 08/04( the same day they were delivered) waited 10 days to reach out to them and then they declined my request? Didn't send a follow up email cause it literally says "they've sent a separate email to explain why or get further information". You guys take back most bracelets and it's not like it was part of a PROMO. This will be the last time I buy from them. The quality of their stuff has changed too and I'm not impressed anymore. Good luck
4 augustus 2025
Review zonder uitnodiging
Antwoord van Energy Muse
Hi Kendra,
Thank you for taking the time to share your feedback. We sincerely apologize for the misunderstanding and any inconvenience this situation may have caused.
After reviewing your case, it appears that your return request is still active. Our team previously reached out to confirm your approval to proceed with the return, as we require your confirmation before moving forward with the process. The email you received was not a decline but rather a notification indicating that we are awaiting your response in order to continue.
We would greatly appreciate it if you could reply to our previous email so that we can proceed with your return and ensure everything is properly resolved.
Please know that we value your trust and are committed to providing you with the best possible service experience.
Kind regards,
EM Team
Don’t buy from them
I used to buy crystals from this company quite a bit until I realized that they were charging more for their crystals and that the crystals were not as pictured, nor did they feel real. I could find better quality elsewhere for half the price. They are also great at dragging out the return and refund process which is awful to do on the customer. I am so disappointed at the fact that they claimed they tried to make you think that they use real gold to manifest but it was fake gold as well. I won’t ever buy from this company again. They lost a long time customer and I won’t ever recommend them to people again either. It’s just embarrassing how this company works and scams their customers. Do not buy from here! Horrible experience.
27 januari 2025
Review zonder uitnodiging
Antwoord van Energy Muse
Hi Katy,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for any disappointment or inconvenience this has caused. We completely understand how important it is for our customers to feel confident in the quality and authenticity of their crystals and jewelry. Every piece we offer is intentionally crafted and carefully sourced from trusted suppliers to ensure genuine energy and craftsmanship. We regret that your recent experience did not meet your expectations, and your feedback helps us identify areas where we can improve.
We also appreciate your comments regarding product descriptions, and we understand how this may have led to confusion about materials such as gold plating. While our intention has never been to mislead, we acknowledge that providing clearer and more specific details will help our customers make more informed choices. We take this feedback seriously and will make sure our product listings are updated to better reflect the materials used in each piece.
Regarding your return and refund experience, we sincerely apologize if the process felt lengthy. Returns can sometimes take additional time to process, as each item must be inspected to ensure it meets our return criteria before a refund is issued. That said, we always aim to keep communication open and timelines clear throughout the process, and we are sorry if this was not your experience.
We truly value your past support as a longtime customer and regret that this situation has left you disappointed. Please reach out to us directly at info@energymuse.com so that we can personally review your case and make this right for you. We are committed to improving and ensuring that every customer feels heard, cared for, and satisfied with their experience.
Kind regards,
EM Team
I wish I could give zero stars
I wish I could give zero stars. I placed an order in December and, in hindsight, I should have noticed the red flags. As a crystal lover, I reached out to ask about their sourcing practices, but the response was vague, simply stating they source from "good places."
When my order arrived, I was immediately disappointed with the quality. The ring I purchased fell off my finger the second time I wore it—while I was in the grocery store—and I was unable to find it. Since I couldn’t provide a picture, I let that go. However, two weeks later, the crystals on my keychain fell out just from picking it up. I sent the requested pictures, but instead of addressing the issue, customer service kept giving me the runaround, refusing to replace the defective item.
It’s clear that the issue lies in poor craftsmanship and weak materials. Unfortunately, their lack of accountability and unhelpful customer service—limited to email responses that shift blame—means I won’t be shopping here again. I’ll also be advising my friends to avoid this store.
31 januari 2025
Review zonder uitnodiging
Antwoord van Energy Muse
Hi Jen,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and disappointment this has caused. We completely understand how frustrating it must have been to receive items that did not meet your expectations, and we regret that the quality of your order did not reflect the high standards we strive to maintain.
Regarding our sourcing practices, we truly appreciate your interest in the origins of our crystals. We work with trusted suppliers around the world who share our commitment to ethical and responsible sourcing, and your feedback has reminded us that we can do better at providing more transparent and detailed information about this process in the future.
We are also very sorry to hear about the issues you experienced with both your ring and keychain. While we do require photos to help us properly assess and document product issues for our records, we understand how discouraging it can be when items break so soon after purchase. We never intend to make our process feel difficult or dismissive, and we apologize if our communication came across that way. We will be reviewing this internally to ensure that our responses are more supportive and solution-focused moving forward.
Please know that we genuinely value your feedback, and we would like the opportunity to make things right. We kindly ask that you reach out to us directly at info@energymuse.com so our team can personally assist you in resolving this matter. Your satisfaction is very important to us, and we remain committed to improving both our product quality and customer experience.
Kind regards,
EM Team
Great Company
I’ve ordered quite a lot of crystals and jewelry from this company. For the most part everything is above board and when it isn’t they make it right. I’ve spent thousands of dollars with them. I’ve never encountered a fake or colored crystal as others have stated.
30 september 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Anthony,
Thank you so much for your continued trust and loyalty! We’re thrilled to hear that you’ve had positive experiences with our crystals and jewelry. Your satisfaction is incredibly important to us, and we're always here to make things right when needed. We truly appreciate your support over the years, and we're grateful for the opportunity to serve you.
Kind regards,
EM Team
FAKE CRYSTALS. GLASS BEADS MADE IN CHINA
Fake glass beads all made in China. D9nr buy these fake crystals. I was a fool to fall into this company marketing. ALL MADE IN CHINA BUT CHARGING US TOP DOLLAR PRICES. I will be returning these fake glass balls. TANYA KOMODA a racist Customer Service woman should not be working in that company disgusting person knows nothing about customer service. These crystals meant to bring you luck and good things but all this company do is make profits on other people's misery. Cheap crystals looks nothing like the photos. CHEAP and DISHONEST company
24 juli 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Naomi,
Thank you for sharing your experience with us. We are sorry to hear that the products you received did not meet your expectations.
As discussed in our email exchange, we have processed your return and issued a full refund. Our goal is to ensure that every customer is completely satisfied with their purchase, and we regret that this was not the case for you.
Regarding your concerns about our customer service, we take your feedback seriously and will be addressing this matter internally. We are committed to providing a positive and respectful experience for all our customers.
If there is anything further we can assist you with, please don't hesitate to reach out. We value your business and hope to regain your trust in the future.
Kind regards,
EM Team
Suspicious “crystals”
Poor quality “crystals” that look nothing like the pictures. Suspicious of the quality/realness of the stones because they really look like broken bits of stone were just crammed together to make one piece. On the upside, packaging was great
20 juli 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Deborah,
Thank you for your feedback. We're sorry to hear that the crystals didn’t meet your expectations. We take pride in the quality of our products, so it’s concerning to hear about your experience. We want to assure you that our crystals are sourced with care, but we understand that appearances can vary.
We’re glad you appreciated the packaging. If you’d like to discuss your concerns further or consider a return, please don’t hesitate to reach out. Your satisfaction is important to us.
Kind regards,
EM Team
Bought 2 of the Smokey elestial…
Bought 2 of the Smokey elestial bracelets. Rather expensive. One broke after wearing it for 2 hours. The 2nd broke after 2 days. Company wants 'pictures of my wrist and the tape measurement'. The bracelets are tiny, stones are miniscule. I was very disappointed in the quality. Company also wanted pictures of the broken bracelets. Everytime I provided what they requested another bizarre request came in another email. Would give them zero stars if I could. Please avoid Energy Muse. They are a scam and their customer service is severely lacking
11 mei 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Patti,
Thank you for taking the time to share your experience, and I'm truly sorry to hear that our Smokey Elestial bracelets didn't meet your expectations. Your feedback is invaluable, and I want to address your concerns directly.
First, I sincerely apologize for the inconvenience you've faced with the bracelets breaking so quickly. This is not the standard we strive for, and I understand how frustrating it must have been. Our request for pictures and measurements was intended to ensure we could provide the most accurate resolution, but I realize this process may have felt burdensome. I'm sorry for any frustration this caused.
We take product quality and customer service very seriously, and your experience does not reflect the level of care we aim to provide. I’d like to make this right for you. Please reach out to our customer service team at info@energymuse.com, and we'll ensure this is resolved promptly.
Again, I apologize for the disappointment and frustration this has caused. We appreciate your feedback as it helps us improve, and I hope we can have the opportunity to regain your trust.
Kind regards,
EM Team
Horrible customer service that doesn't…
Horrible customer service that doesn't verify where their packages are sent and then brush you off.
I will never buy from them again. I am going to bet their crystals aren't actually even ethical.
3 juni 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Krista,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We take customer service very seriously, and it’s disappointing to know that we did not meet your expectations.
First and foremost, I apologize if there was any issue with the delivery of your package. We strive to ensure that every order is sent to the correct address, and I regret that this may not have been the case with your order. I’d like to investigate this further to understand what went wrong and to prevent it from happening in the future.
Regarding your concern about the ethics of our crystals, please know that we are committed to sourcing our materials responsibly and ethically. We work closely with our suppliers to ensure that our products meet high standards. I’m sorry that this wasn’t conveyed to you effectively.
We would like the opportunity to make this right. Please reach out to us directly at info@energymuse.com so we can discuss how to resolve this matter to your satisfaction.
Again, I apologize for the frustration and disappointment this situation has caused. Your feedback is important to us, and we hope to have the opportunity to regain your trust.
Kind regards,
EM Team
Inappropriate business practices
This company ships out products not as pictured on their website, as well as not what the product description states, and, sometimes damaged. They don't check their products before they ship them out. Then they expect the customer to use their unpaid time to fix the issues their lack of process and professionalism created for their customers. Brought a product issue to their attention multiple times for a product received that was not as stated on their website and also damaged, and, their customer service person (who is likely 35-40 max or younger in age based on how they handle themselves) was rude, unwilling to take any ownership, unprofessional and trite. She repeatedly ignored my concerns and argued with me as the customer. Their team clearly has no experience in the real business or corporate world where you know how to make a customer experience a positive brand experience that gets raving fans and a brand that is talked about and shared positively across their customer's own audience. Very short-term thinking and not good business practices at all. When I sent feedback about the overall poor experience and how their business could do better, they ignored it and didn't respond. Shocking. As a customer, you can get much better products, pricing and customer experiences just ordering from artists on Etsy. I suggest you do this. This company won't be getting my money or time anymore, and, I won't be recommending them to my 30,000+ customer base of practitioners, healers and patients, who also have their own audiences. Just really inept run business, and, arrogant. Sad. Sorry, but as a former branding agency / marketer from NYC and CA, this is where having a sharp brand identity still doesn't matter if you can't back it up with quality brand experience at every customer touchpoint from ordering, to fulfillment, to customer service.
1 mei 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Heather,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with us didn’t meet your expectations.
We aim to ensure our products are accurately represented and meet high-quality standards. It’s unfortunate that this wasn’t reflected in your recent order. I apologize for any inconvenience this may have caused and understand how this would be frustrating.
Regarding your interactions with our customer service team, it’s disheartening to hear that you felt your concerns were not adequately addressed. Our intention is always to provide a positive and supportive experience, and I regret that this was not the case for you. We will be reviewing our processes to ensure that all customer concerns are handled with the care and attention they deserve.
Your feedback about our business practices is important to us, and we will use it as an opportunity to improve. Please know that we are committed to making continuous improvements based on customer feedback.
We appreciate your insights and hope that, despite this experience, you might consider giving us another chance in the future.
Kind regards,
EM Team
Rude
Rude, didn’t send everything I ordered, and refused to refund $5.00 in shipping. Exactly why I shop on Amazon.
1 mei 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello AspenTrees Forme,
Thank you for sharing your experience with us. I’m sorry to hear that your recent order didn’t meet your expectations and that you found our service unsatisfactory.
We strive to ensure that all orders are complete and accurately fulfilled, so it’s concerning to hear that this was not the case with your order. I apologize for any inconvenience this has caused and for any frustration related to the shipping fee.
While we aim to provide a positive experience for all our customers, it’s clear we missed the mark this time. I’d like to make things right. Please reach out to us directly at info@energymuse.com so we can resolve this issue for you.
Your feedback is important to us, and we hope to have the opportunity to improve your experience in the future.
Kind regards,
EM Team
Horrible Customer Service - Not Recommended
Decent products, horrible customer service. I will not be purchasing again.
19 april 2024
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Amanda,
Thank you for taking the time to share your feedback. We’re glad to hear that you like our products, but I’m truly sorry that our customer service did not meet your expectations.
Providing excellent customer service is very important to us, and it’s disappointing to know that we fell short during your experience. We would appreciate the opportunity to learn more about what happened so we can address any issues and improve our service moving forward.
If you’re willing, please reach out to us directly at info@energymuse.com so we can better understand your concerns and work towards making things right.
Thank you again for your feedback, and we hope you might consider giving us another chance in the future.
Kind regards,
EM Team
Find a better company
Let me share you a recent experience with this company.
Some time ago my students wanted to give me a farewell gift as I was moving and they bought gift vouchers from these guys worth of 600usd. It took me a while to settle and I finally got to use them sometimes at the end of Dec 2023. I placed a big order in using all my credit and paid about 100$ over. This is what happened:
2 items (a large crystal angel and a large shungite tower were missing from the package) and, to my disappointment, an XL citrine point worth 120$ was the same size as a L size clear quartz and rose quartz points I got.
Meanwhile, the large selenite angel went out of stock (the only thing from the order that I actually needed for a project). A lot of correspondence back and forth and they sent me the missing point and a replacement for the citrine point expecting to send the one I have back and they issued a refund for the angel to a gift card first and after I insisted - back to my PayPal (well, I didn't receive either the refund or the missing objects yet, but I assume it will happen).
So, all of this caused me a significant amount of disappointment and loss of time and I didn't get neither a proper apology from them, nor an explanation for what happened and they didn't even try to make up for the mess up. Just correcting your mistake is not enough when you mess up to that extent.
I will NOT buy again from this company and I advise everyone who thinks of it - to think twice. And maybe to find a more humble and customer oriented business.
28 december 2023
Review zonder uitnodiging
Antwoord van Energy Muse
Hello M.E.,
Thank you for taking the time to share your detailed experience with us. I’m truly sorry to hear that your order did not go smoothly and that it caused you significant disappointment.
First and foremost, I apologize for the missing items and the issues with the sizing of the crystals. I understand how frustrating this must have been, especially considering the thoughtfulness behind the gift from your students. It’s clear that our handling of the situation did not meet your expectations, and for that, I’m genuinely sorry.
While we did work to correct the mistakes by sending the missing item, replacing the citrine point, and issuing a refund, I completely understand that this process took more time and effort on your part than it should have. Please know that we take your feedback seriously, and we are reviewing our processes to ensure such issues are handled more effectively and efficiently in the future.
I regret that we didn’t provide a proper apology at the time or offer additional measures to make up for the inconvenience you experienced. Your satisfaction is important to us, and we clearly missed the mark here.
If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us at info@energymuse.com. We would greatly appreciate the opportunity to make things right.
Thank you again for your feedback, and we hope that, despite this experience, you might consider giving us another chance in the future.
Kind regards,
EM Team
Items Arrived Damaged
Horrible customer service and say they are too busy Items packaged poorly and arrived damaged. The oval selenite bowl was chipped in the corner and the black stones in the starter kit arrived crumbled into micro particles. The reviews on the website are edited out when you say you are disappointed. Now finally given an RMA # to return with an address that doesn't check out on google but they said if the package gets lost they accept no responsibility and they do not shoulder shipping costs on orders or returns, it's a lot from Canada and due to poor packaging. This is not a responsible business.
25 juli 2023
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Rachelle,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your order. I sincerely apologize that your items arrived damaged and that our packaging did not protect them during transit.
We take product quality and customer satisfaction very seriously, and it’s concerning to hear that this was not reflected in your experience. I’m also sorry to hear that your interaction with our customer service team was frustrating. It’s our goal to assist our customers in a timely and effective manner, and it’s clear we missed the mark in your case.
Regarding the RMA and return process, I want to assure you that the return address we provided—2301 W 205th Street, Suite 103, Torrance, CA 90501—is true and accurate. We understand your concerns and want to make sure you feel confident in returning your items. We’ll review our practices to better support our customers, especially in situations involving international returns.
Please reach out to us again at info@energymuse.com if there’s anything further we can do to assist you. We genuinely appreciate your feedback, as it helps us improve and better serve our customers in the future.
Thank you again for bringing this to our attention, and I’m sorry for the inconvenience and disappointment this has caused.
Kind regards,
EM Team
Customer service sucks
Customer service sucks. One came with a warning May cause cancer. You should mention that before you order. I email right away gave me a bs excuse. Wasted my money
11 juli 2023
Review zonder uitnodiging
Antwoord van Energy Muse
Hello Elke,
Thank you for sharing your feedback. I’m sorry to hear that your experience with our customer service did not meet your expectations.
Regarding the warning label, I want to clarify that it is a Prop 65 label required by California law. Prop 65 requires businesses to provide warnings about significant exposures to chemicals that cause cancer, birth defects, or other reproductive harm. We include this label to comply with the law, and it’s meant to ensure transparency and safety. However, I understand that this information should have been communicated more clearly before your purchase, and I apologize for any confusion this caused.
As for your interaction with our customer service, I apologize if the response you received did not adequately address your concerns. Our goal is always to provide clear and helpful communication, and I’m sorry we didn’t meet that standard in your case.
We value your feedback and would like the opportunity to make things right. Please feel free to reach out to us directly at info@energymuse.com, and we’ll do our best to resolve this issue for you.
Thank you for bringing this to our attention, and we hope to improve from your feedback.
Kind regards,
EM Team
AMAZING CRYSTALS
I have been nothing but thrilled with the crystals I have received from Energy Muse! They have a wonderful selection of the highest quality crystals for an affordable price! That alone should make you come running to make a purchase from them, but you need some more convincing, their customer service is spectacular!!! I had some issue with my order and the team quickly helped me resolve it. I have nothing but great things to say about this company!!! I highly recommend for all of your crystal needs!!!
6 maart 2023
Review zonder uitnodiging
You Really Rock!
Thank you EnergyMuse for ALWAYS providing Knowledge with most Trusted Authenticity!
My purchases, past & present, give me great pleasure and long lasting quality craftsmanship! I have a Fun, Well Needed and most Beautiful collection! I always look forward to my next purchase!
You Rock!!!
Thank you for holding
Energy that Muses me! 💎
12 februari 2023
Review zonder uitnodiging
Their products are the real deal
As soon as I opened my package, I could feel the energy of the crystals I ordered. They were vibrant and high quality, and I can tell that they take great pride in sourcing their pieces. I am also obsessed with my new Breakthrough bracelet! I’ve already had a few mini breakthroughs happen and it’s only been a week. Energy Muse is one of the only places I trust purchasing crystals online - they’re the real deal.
2 februari 2023
Review zonder uitnodiging
Gems You Can Count On
I have been purchasing from Energy Muse for years. I love all of their designs, jewelry, gems, candles, soaking salts and especially their advice! Their customer service is the best around. Thank you for all that you do Energy Muse!
10 februari 2023
Review zonder uitnodiging
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