Enfields Lettings Reviews 

Placed an offer after an open house viewing. 4 offers given in including ours. A lot of comms to chase ‘is this my limit..?’. Ran around providing ID check & proof of funds info etc...Offer declined. Told “if anything changes will of course be in touch”. Subsequently I saw it came on the market again (not contacted by agents). Agents already had viewings booked in. (Still no contact). I rang & resubmitted my offer. Ran around providing ID check & proof of funds info etc again. After upping my offer was accepted. 2 weeks later was contacted by agents “a larger bid was offered (£490,000) original list price £450,000 / £475,000. Agent calls “can I up my offer” ...reply “no”. Agent calls again / sellers sticking with you “ full steam ahead”.
Today @ 3.30pm - gazumped 😞. Lost money to solicitors etc...
Such a shame there is no integrity or moral compass. Just all about money.

The quality& efficiency of service I have received from Matthew and Joe (Mortgage Advisor) at Enfieds Shirley was amazing and impressive. They were very polite, calm, excellent communication, incredibly knowledgeable and resonsible. They guided and helped me step by step from beginning to end. Matthew did a great job to negotiate every party for my purchase completion on time.
Thank you very much and definitely recommend.

The customer service and communication is absolutely disgusting. 3 times we have been messed around!! took half day to view a property and i was called an hour before to cancel. Rebooked and left work early, got there only to be told it was cancelled again.
Very unprofessional and complete time wasters. Would not recommend at all!
They don’t even deserve 1 star

Didn’t have a great experience with Enfields. The estate agent who took us around to view that flat was not helpful at all and didn’t ‘sell’ the property. He came off very miserable and seemed like he didn’t want to be there. He also mentioned there wasn’t much interest in the property. We put in an offer on Tuesday to be submitted to the landlord and was told we should hear by Friday. Friday came around and the flat was sold without telling us. I believe this was a very poor way of dealing with us as we were not kept in the loop about our sale nor were we told that anyone else has shown interest on the property. Poor work ethic and not organised. My partner and I were very disappointed as we really liked the apartment and were both gutted that we didn’t get a chance nor was we kept in the loop.

We needed to sell our family home in Shirley and obtained three estate agent quotations and decided to go with Enfields as they offered the best competitive fee for selling the property.
We initially dealt with Will ( the manager) who was very knowledgeable about the local area, knew exactly where the property was and its aspect.
They suggested an open day and took full control on the day, they put forward the best 4 offers and we accepted one.
From then, we dealt with Matthew through to completion, he was very polite, professional and kept me informed all the way through the process, I would highly recommend this company if you have property to sell in this area
Mrs Clarke

After 6 months in an apartment block that was continually broken into, and nothing was done to secure the main entrance (drug paraphernalia and theft on a weekly basis) combined with an absolute shambles of a Lettings office, with terrible communication and devious delaying tactics for all complaints.
Final nail in the coffin they wouldn't return the deposit even though we gave much notice (4 phone calls to confirm dates and settlement requirements), and vacated the flat in perfect condition 14 days prior to final date, allowing the flat to be marketed.
WHITE COLLAR CRIME AT IT'S FINEST...BEWARE.

We have had great service from Georgia and Sam who were very patient and professional and helped us through a difficult situation guiding us to a successful resolution.

Josh has been a great agent to work with through our sales process, explaining everything carefully and honest with his answers. I cannot fault Enfields for their attention and care so far.

Always a good job done, very professional - well done Georgia!

I recently contacted Enfields in Shirley to enquire whether they needed a maintanance company to work with them. Since that contact I have received work from both Morgen and Georgia. At all times they have been very professional in their approach and are polite at all times resulting in them providing an excellent property management team. They have always responded to my queries either the same day or early the following day.

My property has been rented out via Enfields for the past 5/6 years. The staff have always been very friendly and helpful. Not always impressed with some of the tradesmen that are sent out to fix maintenance issues. During the last 5 months both Georgia Steel and Morgan Hobbs have had to deal with most unpleasant tenants that have rented my property. They both have been incredibly supportive to me and have had to endure frequent unpleasant phone calls from the tenants. I have really appreciated all they have done to help me. They both deserve medals 🏅 I would thoroughly recommend Enfield for both Rental and Selling properties.

The property management team are a pleasure to deal with. Morgen and team are always polite, courteous and helpful. Any queries I have raised have be dealt with and resolved very quickly. Excellent service!

Louise did a fabulous job. Always very helpful, reliable and efficient with our purchase. We would always recommended her services. Many thanks Mr & Mrs Spooner

I moved with Enfields (Southampton Shirley branch) in December 2020. I couldn’t recommend them more they handled both the sale of my property and purchase of the new property. All staff involved from our valuation (which was straightforward and honest), viewings (timely and polite staff), completion of sale and purchase were extremely professional and efficient. Which is even more remarkable considering the overwhelmed market and new Covid restrictions to abide by. Sam who managed the completion and everything involved was especially helpful and couldn’t of done anything more. I would certainly go back to Enfields Shirley for my next move and would strongly recommend them to others. Many thanks Enfields!

The service from Enfields in Shirley Southampton in selling my mothers property was absolutely fantastic. A completely professional approach in all aspects.From the moment Will asssessed the property to completing the sale the sevice was top rate,
Sam was absolutely exceptional and a credit to the company.

Great experience using Enfields. Louise was great and we felt in safe hands with her. Great communication and so efficient.

A very professional service provided by Enfields Southampton. Sam and his team provided an excellent service and would use again without any hesitation.

I recently purchased my first property through enfields. They were great throughout the process. In particular Sam would always keep me updated and in the loop, and even helped me to chase up information that I needed. This was really helpful, especially as I was a first time buyer with no experience. I highly recommend them.

Enfields help in a recent sale of my flat deserves a public review. The property was marketed efficiently - multiple viewings were arranged quickly, and it was obvious that Enfields had good knowledge of the Southampton area. The initial transaction was complex but when my original buyers dropped out a replacement buyer was found extremely quickly (within 48 hours) and for a price that suited us both, and this sale was completed with minimum fuss. Throughout this process Sam and Shaun in particular were quick to answer emails, called regularly to update on progress and successful completion allowed purchase of a new property. Very grateful for the team's professionalism and happy with service offered.

We recently sold our house through Enfields Estate Agents at Bitterne, Southampton with Louise as our person. The entire experience was extremely stressful, taking over 7 months overall to finally complete, elongated by the COVID lockdown as well as other complications. We found Louise to be a stabilising force throughout, keeping us informed with regular updates as well as networking with other agencies on our behalf.
Our previous experiences with Estate Agents have been many, mostly far from positive so in our opinion Louise is outstanding, she is personable, professional, well organised, with a strong work ethic & a great sense of humour. L&F Dorset