The English Grocer Reviews 

Received goods, out of date. Sent an email 15th Nov and still no reply. Order number 3820.

I’ve had very bad experiences with this company, stretching over 1 year - with partial deliveries, missing items, damaged goods, and I’m writing this because the pattern has been consistent. I paid for items that were never delivered, yet I was given specific delivery dates multiple times, and each time the items simply did not arrive. The reassurances I received were not accurate, and I was repeatedly told things that never happened.

Throughout this process, I had to continually chase the company for updates instead of receiving straightforward information. Communication was unclear, and despite asking for a refund instead of the items on several occasions, my emails have been ignored. This has been a costly, disappointing, and time-consuming experience.

After several failed deliveries and unreliable communication, I no longer trust this company to fulfil an order. Based on my experience, I cannot recommend this business to anyone. The lack of reliability and honest communication has been unacceptable.

Habe ware juli 2024 bestellt wurde auf Weihnachten vertröstet dann Januar 2025 dann Mai 2025 . bis heute nichts erhalten und auch kein Geld zurückbekommen .

Website states delivery time as 2-4 weeks. I placed an order at the end of April, there had been no status update on my order by the end of may so I reached out to the seller asking for an estimated delivery time. Waited a week for a reply, but nothing, so I emailed again. This time the seller replied asking if I would be happy to receive frozen baked produce which would speed up my delivery, so I agreed to this. I received a package June 28th containing some of my order. The ‘frozen’ baked produce had been squashed into an empty dishwasher tablet box to be posted…
The rest of my order has not been received and is still showing as ‘pending’ on the website even thought full payment was made at the time of purchase. After reading other reviews of this website I realised this was normal behaviour for them, put it down to a lesson learned on my part and decided to move on rather than chase my order or a refund. However I am now seeing adverts for their Christmas stock on instagram and no one should have to deal with this mess at Christmas. I hope others reads this review and don’t waste their time or money like I have.

Made an order mid-June got no answer for over a month until I gave a bad review on Google. Then got a ridiculous excuse about his phone and was asked to take down the review. I gave him the benefit of the doubt and took down the review and then never heard back again, Half my order eventually turned up in November badly packed and damaged. One year later I still haven't received a refund for the missing and damaged items.

ABSOLUTE DISASTER!
Bordering on criminal.
Six months later, I finally receive a second partial delivery of my order, which is still not complete. The pork pies are rancid, obviously not stored correctly with four days left on the expiry date.! Had to throw them away. They were obviously not stored correctly.
Still an item missing and reimbursement very difficult to get. No spontaneous communication on their side. You have to contact them and chase information. Customer is obviously not important.
DO NOT USE THIS COMPANY

2.12.25
I received a telephone call from your side the day after I posted my first review, proposing the complete reimbursement of my order. I refuse this offer as I had received partial delivery and only wanted reimbursement for the non-delivered items. Once again this company is not telling the truth.
I have to this day not received any money reimbursed.

- Ordered on 24Aug25.
- Requested a refund on 04Oct25 if they were unable to deliver.
- Response on 06Oct25 says it was delayed due to a "recent influx of Easter egg orders that unfortunately caused a temporary blockage in our system, affecting the processing of other orders"
- By 05Nov25 I realized this is a scam and have requested a refund or I will be initiating a chargeback by EOW.

Shocking behavior.

Edit: Received the order after writing the review. They had to cancel some items to be able to ship it. Got Simon Howie black pudding instead of Clonakilty (no comparison) but they did refund that in fairness. In the end, I got the things I did pay for, but it's not something I'd personally chance again as the logistics is just not working it seems. I wish them luck with improving their service.

I should have checked online before placing an order with this company… placed the order on the 22/10/2025, txt him with regards to the delivery date, which would be the 4th or 5th of November…WhatsApp’d this morning, no response…. Still waiting…. UPDATE…I received a call from Max and he “assured” me that the whole of my order will be here this Thursday at 8:30 … so we shall see… order update shows that goods are ;

“ AWAITING CONSOLIDATION
Your order has been received at our depot in England and is awaiting consolidation with other orders for export. This stage excludes fresh or perishable items.
03 November 14:49”…

If i could choose no star, I would!
They took my money, no answer to my emails, and now the website doesnt exist anymore!

I should have done more research before ordering! And of course, no way to get my money back.
Scam!

My order never arrived. After 2 months they resend me the invoice (including chf 19.90 for shipment, no comment).

Update: yes rotten sausages finally arrived (what a coincidence, shortly after I had published my review): 2 days AFTER their expiry date, unbelievable. The package stank so much I had to through the entire content in the garbage. I will not say more, except for I took pictures of the whole disaster, just in case. Sincerely happy for those who are satisfied with this online store. My experience was awful

I placed an order with The English Grocer back in April, and part of my order has still not arrived. I contacted them numerous times over the past few month to resolve the issue, but I have received no reply at all – not even an acknowledgment.

It is completely unacceptable for a company to take people’s money and then ignore them for months. I have been patient, but this experience has completely destroyed my confidence in them.

I will be reporting this matter to the Swiss Consumer Protection, as well as the relevant consumer affairs authority, to ensure that other customers are warned.

I strongly advise others to avoid ordering from The English Grocer until they improve their processes and customer service.

Im März 2025 bestellt. Antwort: Die Ware kommt in 3-4 Wochen.

Im Juni 2025 immer noch nichts erhalten und nachgefragt. Antwort: Lieferung kommt kommende Woche.

Im August 2025 immer noch nichts erhalten und nachgefragt. Antwort: Lieferung kommt kommende Woche.

Es ist nun September und nichts wurde geliefert. Somit gehen wir nun juristisch gegen diesen Shop vor. Ich rate dringend davon ab, hier etwas zu bestellen.

Website is still up and looks very professional however it seems to be a scam....they are collecting money but orders never arrive. Do not go near this company you will not receive anything. I ordered in July and nothing has shipped plus they are not answering the phone. Wish I had researched this earlier!

Great experience and friendly service. So happy to find English products I love and receive them quickly

Great beers and great service!

Best place in Switzerland for international groceries

Always reliable and very helpful customer service. Well stocked on all UK and Irish goods.

Truly appalling service, avoid like the plague. I placed an order in May and haven’t received anything by 25th of July. 150chf down the drain.

Update 08/08/2025; The order was appallingly late several items were missing; the 3 Jamaica cakes were crushed and one taste showed they were disgusting despite me being a fan of them, they went straight in the bin along with the black pudding which despite being delivered frozen I had no confidence in the "cold chain" of it's preservation given the long delay in delivery, it also went straight in the bin. I ordered a Cadbury Easter egg you delivered a Curly Wurly which had clearly melted as had all the dark chocolate hob knobs, all of which went straight in the bin. You provide extra Guiness as a compensation but but I'll never use your company again.

Still waiting for a delivery or refund for an order placed in March 2025. Only half of the order was received (with about a 2 month delay, after much chasing up by email - and the parcel was very badly packed, tins dented, items rolling around in the box...) - but for the other half of the order, no delivery status, no refund, no reply to my emails and phone number does not work.

Update July 2025: Dear Max, thank you for reaching out and helping to resolve the issue, much appreciated. Hoping that with the new measures in place the next orders will go more smoothly. Kind regards, Tanya

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