Paylaterr Reviews 

I like the variety of bills we can pay with them. Also I like the new products that they are offering.

After reading several reviews, I am in a similar situation. Added my car payment and electric bill and paid the ultimate subscription of 100 plus my initial payment on July 14th 2026. Waited the 7 business days and still was not paid. Contacted customer service via email because the phone number on site just leads to an unmanaged voicemail box, got a response back from Kai that my bill were scheduled for the 28th and never processed. Emailed them again and got some excuse of temporary system issue that affected processing times of some payments and happy to let me know your payment will be processed on July 31st. Here it is on the 8/1 and my bills still say scheduled on the dashboard and 2 bills have not be paid yet. Now my car payment is late and on the verge of having my electric turned off. If this is not resolved by Monday, I have stated that will file a complaint with my States AG office and filing a dispute with my bank to recoup the 2 payments that I have made to them here.

I had an amazing experience with Paylaterr. They helped pay my bill on time and they have an easier process now with the virtual card that they provided.

I signed up for the new PayLaterr Card because it was advertised as "a faster way to pay your bills" and emphasized faster access and more control. Based on that messaging, I expected the process to be quicker than the standard bill payment process.
However, after applying, I was informed by customer service that funding the card could take up to 7 days, which is the same timeframe as the regular payment process. If that's the case, it's unclear what is actually "faster" about the new card.
The advertising creates the expectation of near-immediate access, but my experience has been different. I hope the company improves its communication so customers have realistic expectations before signing up. I'm currently still waiting for the card to become available and i'm unable to reach anyone as far as communication goes.

I have reached out to this company regarding my power bill that I don’t need services to get cut off. I pay the initial subscription fee and the first installment that was on like July 9. It is July 31st I got one email stating that my bill will be paid July 24. That day has come and gone Steele no power bill has been paid. I really would like some help with this. I really would like my power bill paid so and if that can happen, I would very much so appreciate it. I’ve sent numerous of emails. I’ve also called and left a message. I really would like this to be resolved. I thought that this would be a good thing, but it doesn’t seem so good when I can’t even get my bill paid like the website said that I would after completing the necessary requirements to do so.

They need to work on customer service, they showed they have a new virtual card, but its locked until they load it with funds. And they wont answer the phone, or emails.

I tried this service for the first time and it may be my last unfortunately. I utilized this service to ultimately have 2 bills paid on July 29th and July 31st. Customer service keeps telling me that my bills will be paid today, July 30th, but I have yet to see one response from customer service confirming when that will occur. Mind you, the first installments for both bills were paid on July 15th, 2026, which HIGHLY surpasses the 7-10 business day processing time. On top of that, no one picks up the phone when attempting to actually speak to a live agent, and now I’m stuck. PayLaterr, address this as soon as possible and fix the issues that can and SHOULD be easy to resolve company wide!

Update: I have requested my funds back via dispute with my banking institution, and have officially requested a refund from Paylaterr via email with no response from any customer service representative. This has been the worst experience I have dealt with.

I was told to send in my paystub and my payment would be processed today - but it’s today - nothing. Then I was told July 31st on another email after receiving my paystub. I have been emailing since with no response.

I submitted my installment payment but they still have not paid my bill.

Took awhile paying my car note and it was due today. If it is not settled by tomorrow I’m filing legal action towards the company based on occurring late fees

At this time they are getting a one star. I am waiting on my bill pay. Their website ensures that you can contact support etc. I have heard nothing from them email, phone , etc. I have no clue if my bills will be paid. Right now I am in limbo. I am hoping to hear form them so I don't have to escalate this further with bbb involvement and pursuing a way to ensure funds get back to me or to my payments as they insisted would occur. This place seems full of scammers. I hope they prove me otherwise but for now please stay away from them .

Update I reported them to bbb. Have reached out now via calls and emails at least ten times. No response. Their website for not allow you to live chat. Nothing works on the site. Still my bills are not paid and this is ridiculous.

I’ve used your services to pay bills. I originally paid 2 bills on July 16, 2026. My bill with Ameren had to be paid by July 22,2026. I was panicking because I didn’t realize your company had a 7 business day clause. This became known to me after I realized neither bills had been paid. Subsequently, Rose a representative pushed that payment through but made it known that this was not a common practice. Here today I have a water bill due that was originally paid on July 16, 2026 that still have been paid. Based on your the website schedule this is not scheduled to be paid until July 30, 2026. I am unclear how your plan works I have used other bill payment methods and typically once the money is paid and cleared out of my account the bill is paid. I am debating whether I will continue to use your company for future services.

I have the paylaterr card and my fund still havent load on my card yet. My car payment is due and it late

July 8 this company took 226 off my card. Today is July 29th and still no update. My bill was supposed to be refunded yet i received an email asking for a check stub last night. This company is truly a scam. They will never pay your bill or refund your money. The team clearly does not work together because they don’t have any knowledge of your case when you speak with them. Please be aware before you make the choice to use this company.

I uploaded an Ally financial bill on 7/17/26 and here it is 7/28/26 and the bill still has not been paid!! I have emailed them several times. I emailed them on 7/23 for a status, they told me the bill would be paid on the 27th, today is the 28th. I emailed them and now they are saying the 29th. Keep in mind I have a second payment due on the 31st! If the payment don't post tomorrow I will be disputing with my bank. It's ridiculous!!!

Update to the reply 7/29/26: Pay laterr is lying!!! I had an email exchange with 3 different people one of them name Rose. if I hadn't emailed them I would have not known that I had to purchase a debit card in order for my bill to be paid. This is when Pay laterr decides to tell me that they no longer process ACH payments to pay your bill. Keep in mind I initiated this transaction on 7/17/26. I never refused to purchase the debit card for $9.99, my question and confusion was why after 2 weeks Im just finding out I needed to do this in order for my bill to be paid. The customer service person was rude so I got rude back!!! I can post the whole conversion, don't get on here and lie with this response!! Pay laterr dropped the ball. Plus in the conversation Rose states that the debit card didn't start until last Friday that date was 7/24 so the initial payment was never being processed!!

I made a payment to get my bill paid for my insurance on the 15th. i kept checking back to see if the payment posted to my billing account and it wasn’t. i called the number and couldn’t get anybody. emailed someone and finally got a response after 3 hours saying i needed to provide paystubs. i did provide them because i needed my payment processed. After submitting paystubs, they said my payment would be processed on the 24th. I emailed last night saying the payment still didn’t post and now they’re saying i need to purchase the paylaterr card, which was just created, for my payment to be processed. This is highly frustrating and now i’m just wanting my payment processed to my bill so i don’t have to worry about it anymore. I feel like im getting the run around and it’s really upsetting me.

I submitted my initial installment on July 4th. The website stated the bill would be paid by July 14. By July 17, it still hadn’t been paid. I reached out to customer service , and after 2 days and multiple emails I was told they needed an updated paystub. (I had not received any communication from them prior to this). I submitted the paystub the same day. On July 21 I emailed again and was told my
Payment would be submitted on July 23rd.
By July 25th , still no payment . It took an additional 2 days to receive any communication. They informed me that they would “have to check if the bill was paid”. At this point , I informed them that I would give 1 business day for resolution before filing a complaint. I received another email asking if I had paid for the debit card. Again up until this point there have been zero communication regarding any type of debit card,
Despite my multiple emails, asking for proof that my payment had been made.

Only after I threatened to escalate it further did I finally receive a response and was instructed on how to open the debit card option on their website. It then took until the end of the day before the debit card was even able to be used.

Yet through all of this, they were taking my installment payments but not following through on their end . Probably will not be using this service again. Too much frustration and lack of communication.

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I used PayLaterr to split my $830 car payment to my lender. I paid them $376.66 on June 30 (installment plus their "ULTIMATE" subscription fee) and $276.67 on July 20, always on time.

My lender never received the payment. When I asked why, PayLaterr first told me my pay stub was "outdated" and requested a new one, which I sent the same day , then confirmed on July 13 that my payment "will be processed today." It wasn't. On July 20 they emailed me "Congratulations! Your bill has been paid!" The very same day, my lender sent me written notice that the payment failed to process, the second returned payment on my account.

When I sent them my lender's failure notice, PayLaterr replied that my payment "has been successfully completed" and offered no proof; no trace number, no confirmation my lender can verify, no refund. Their phone line goes straight to voicemail. Meanwhile my loan is past due, my car is at risk of repossession, and they sent me a reminder that my third installment is due, for a bill they never paid.

I've filed complaints with the CFPB and disputed the charges with my bank. Read the other reviews here describing the same pattern before trusting this company with a payment you can't afford to have missed.

I paid the 433.32, and the following day I paid the 9.99 to use there card feature that allows me to pay the bill on my own. I got a text saying that I will get the card info in 24 hours and that was July 23rd. I have emailed, called, text and left voicemails and no response, now my payment is late, and accumulated a late fee

I made my initial payment on June 29, 2926 amounting in $318 for the first installment of $218 plus a $100 monthly fee. I was told my bill would be processed within 7 business days. Well today is July 27, 2026 and as of today I have paid the second installment of $218 a couple of weeks ago and my balance has STILL not been posted to my bill. My lights were disconnected on July 15, 2026 due to their non payment and as of today I still have that balance. You can never get through to anyone through the phone number they have on file, you can never chat although it says 24/7, and they hardly ever reply to emails and when they do, it's never with a resolution. I was assured 4 different dates that my balance would be posted to my account to no avail. I would highly recommend that these services NOT be used. Especially if you are in dire need for your bills to be paid. I have tried to dispute the payments with my financial services to be denied twice due to paylaterr telling them that there was no issue although the first email response I received paylaterr admitted to system issues. DO NOT USE THESE SERVICES. I am possibly out of over $500 that I could have just paid directly to my bill if I knew that THIS would be the outcome! They are VERY unprofessional and the way they handle business is by not handling it at all!!