When I initially applied for the service, I signed up and they took my payment of $333 plus $100 making the total $433. I was told 7 days which has passed. I then receive an email stating that they wi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A complete joke!!!! This company only responds after you leave bad reviews that only sent a confirmation that they refunded me my money but upon checking my account there's no money there and they onl... Toon meer
Bedrijf heeft geantwoord
I made a payment to get my bill paid for my insurance on the 15th. i kept checking back to see if the payment posted to my billing account and it wasn’t. i called the number and couldn’t get anybody.... Toon meer
Bedrijf heeft geantwoord
I was told to send in my paystub and my payment would be processed today - but it’s today - nothing. Then I was told July 31st on another email after receiving my paystub. I have been emailing since w... Toon meer
Bedrijfsgegevens
- Alternatieve financiële diensten
- Service voor verzilveren van cheques
- Elektriciteitsbedrijf
- Postwisselservice
- Telefoon- en internetdienst
Over Paylaterr
Geschreven door het bedrijf
PayLaterr is a financial technology company that provides structured payment solutions designed to help individuals manage existing bills and financial obligations through flexible installment options.
Our platform offers a streamlined application process, transparent repayment terms, and a secure dashboard where customers can track and manage their payments with clarity and confidence.
We recognize that unexpected expenses and ongoing financial commitments can create stress and uncertainty. PayLaterr was created to offer an additional option for individuals seeking greater flexibility when addressing outstanding bills. By providing structured payment arrangements, we aim to support customers as they work to stay organized and maintain control of their finances.
Our approach focuses on simplicity, transparency, and accessibility. Customers can review terms before committing, understand their repayment schedule, and access support when questions arise. We are continuously improving our technology and processes to enhance the overall customer experience.
As we grow, PayLaterr remains committed to responsible practices, clear communication, and ongoing service improvements. Our goal is to provide a reliable platform that helps customers navigate their financial responsibilities in a more manageable and structured way.
Contactgegevens
Los Angeles, Verenigde Staten
- (888) 929-7739
- customerservice@paylaterr.com
- paylaterr.com
1,8
Slecht
137 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It’s very good and YALL help me a lot…
It’s very good and YALL help me a lot don’t know what I would do with yall and helping me on my bills and I want never lose yall I really appreciate it less stress about my bills and and not stressing about them anymore or depressed
9 juli 2026
Antwoord van Paylaterr
Thank you so much for your kind review, Lateshea!
We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
Antwoord van Paylaterr
We are sorry to hear that the customer believes our platform is a scam. Our records show that the customer has successfully used PayLaterr in the past, and we previously processed a bill payment for them without issue.
Regarding the customer's most recent bill payment request, our review determined that it was inadvertently missed due to a system issue that affected the processing queue. We sincerely apologize for this oversight and for any inconvenience it caused.
While we regret this isolated processing error, it does not reflect the manner in which our platform normally operates. We appreciate the customer's previous trust in our services and apologize that we did not meet their expectations on this occasion.
I change my plan to use 500 which is 60…
I change my plan to use 500 which is 60 months. I used it to on my car note which it never got paid. Then y’all took 250 for my down payment which I never received back when I waited three weeks to see if it paid which it didn’t so I email and told yall I wanted a refund because it been three weeks and I paid so haven’t got my 250 back.
6 maart 2026
Antwoord van Paylaterr
Please note that the customer uploaded their bill on March 11th and requested to cancel their bill payment on March 22nd which was less than the 10 business days. I will look into their refund that should have been processed.
I never received my refund and I never…
I never received my refund and I never got a email response about my refund when I was told I was getting one but never came. My emails are being ignored.
10 april 2026
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your refund, as we were unable to complete the requested service for your most recent bill payment.
Please note that your refund is currently being processed and is scheduled to be completed by the end of this week. Once the refund has been issued, you will receive a confirmation email for your records.
Thank you for your patience and understanding, and we apologize again for any inconvenience this has caused.
Horrible horrible would not recommend…
Horrible horrible would not recommend scam you out your money
16 juni 2026
Antwoord van Paylaterr
We are sorry to hear that the customer believes our platform is a scam. Our records show that the customer has successfully used PayLaterr in the past, and we previously processed a bill payment for them without issue.
Regarding the customer's most recent bill payment request, our review determined that it was inadvertently missed due to a system issue that affected the processing queue. We sincerely apologize for this oversight and for any inconvenience it caused.
While we regret this isolated processing error, it does not reflect the manner in which our platform normally operates. We appreciate the customer's previous trust in our services and apologize that we did not meet their expectations on this occasion.
You can never get anyone to assist you
You can never get anyone to assist you. There is phone number when you need help. You send an email and also get no response
15 juli 2026
Antwoord van Paylaterr
We sincerely apologize for the delay in responding to your message. Thank you for your patience.
Please let us know how we can assist you, and we will be happy to help resolve your concern as quickly as possible.
They never made payment on time
They never made payment on time. One time I had to pay my bill even though I scheduled them to pay it.
15 mei 2026
Antwoord van Paylaterr
Thank you so much for your kind review, Shuana! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
My experience has been good and it has…
My experience has been good and it has helped a lot. The only thing that can be better is the time frame it takes up to 10days. Emails are responded back within reasonable time frame and they are very considerate when responding.
9 juli 2026
Antwoord van Paylaterr
Thank you so much for your kind review, Cecily! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
Im trying to see if my payment was sent…
Im trying to see if my payment was sent yet and the status said its still in progress and today the payment should be sent but never received an update yet?
16 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Please note that your bill payment has been successfully processed.
If there is anything further we can assist you with, or if you have any additional questions, please don't hesitate to let us know. We're happy to help.
Edit reply
Poor Customer Support During a Time-Sensitive Payment Issue
I am currently dealing with a time-sensitive payment issue involving my auto loan.
My main concern is the lack of customer support. I sent an email about this issue several days ago and have not received a response. I have also called the customer service number multiple times, but I have only been connected to the automated phone system and have been unable to speak with a live representative.
Because this payment affects my lender and my account status, timely communication is extremely important. I hope Paylaterr improves its customer support and response times.
I am still waiting for this issue to be resolved and will update this review if it is handled appropriately.
Update: My payment has now been successfully processed, and I appreciate that the issue was eventually resolved.
However, my rating remains based on my overall customer support experience. I had to send multiple emails, make several phone calls without reaching a live representative, and wait several days before receiving a meaningful response.
I hope Paylaterr continues improving its response times and customer support, especially for customers dealing with time-sensitive payments.
7 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Please note that your bill payment has been successfully processed.
If there is anything further we can assist you with, or if you have any additional questions, please don't hesitate to let us know. We're happy to help.
They take 7-10 days to process payment…
They take 7-10 days to process payment for your bills. So if time is a factor, be mindful of that. And then if u try to cancel, EVEN THE SAME DAY, it takes over a month to get refunded. I cancelled June 10th and still have not been refunded and now I have to dispute with my bank. Terrible, terrible service.
EDITED AFTER THEIR REPLY: As stated, I was forced to dispute with my bank because it had been over the 30-days that it shouldn’t have even taken in the first place. I waited the full time and it was not reflecting at all. So yes, I disputed it with my bank. They are so unprofessional
9 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We understand the consumer’s concerns and would like to provide a clear and final clarification regarding the anticipated timeline.
Please note that a bank dispute or chargeback has been initiated by the customer towards one of their transactions on file, which is why we have not initiated a refund on our behalf. Once a dispute or chargeback is filed towards any transaction that is linked to the bill in question we are not able to issue a refund as there might be a double charge.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with Trustpilot should further clarification be required.
Scam ALERT they take your money and…
Scam ALERT they take your money and don’t pay the bill and the bank denies your dispute BE CAREFUL
26 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your refund, as we were unable to complete the requested service for your most recent bill payment.
Please note that your refund is currently being processed and is scheduled to be completed by the end of this week. Once the refund has been issued, you will receive a confirmation email for your records.
Thank you for your patience and understanding, and we apologize again for any inconvenience this has caused.
Horrible experience
I’ve been emailing , calling, sending social media messages to this company for months. They have my account locked, asking for more payment for a bill that was never paid. It’s funny how they are unable to respond to any of my correspondence but can reply to reviews. They keel emailing about all these changes happening but I see nothing is changing.
You apologized but yet my account is still locked. So that was to save face. Not to improve customer experience. Cause I refuse to pay for a service I did not receive. I don’t mind renewing my membership but the two past due payments should be removed.
20 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Our records show that the customer has successfully used our platform on multiple occasions, and we have processed bill payments for them in the past.
We are sincerely sorry that their most recent experience did not meet their expectations. Providing a positive customer experience is important to us, and we regret any frustration or inconvenience they encountered.
We appreciate the customer for previously choosing PayLaterr and apologize that we fell short of the level of service they expected on this occasion.
I used the service for my car payment 3…
I used the service for my car payment 3 weeks ago. Payment was supposed to made on July 7th. It is now the 14th of july. i have called, left messages, emailed. done all this multiple times and still no response except for one email response. service is trash. and the installment payment is almost due and the car payment has still not been paid. this seems like a scam.
14 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
I requested a bill to be paid on 6/2/26…
I requested a bill to be paid on 6/2/26 & changed my mind less than 24 hours later. On 6/3/26 I emailed this company to request cancellation for the bill pay & a refund as well as calling them abI did receive a response back on 7/7/26 stating that the refund request was submitted on 6/11/26 & that they were processed within 30 days of the request date. I follow up with the company on 7/10/26 & the claim that “the refund will be processed within the week.” It’s now 7/14/26 and I have been emailing them with no responses and of course, no refund either. I am seriously considering taking legal action. This is ridiculous.
2 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your refund, as we were unable to complete the requested service for your most recent bill payment.
Please note that your refund is currently being processed and is scheduled to be completed by the end of this week. Once the refund has been issued, you will receive a confirmation email for your records.
Thank you for your patience and understanding, and we apologize again for any inconvenience this has caused.
I really appreciate them for their help…
I really appreciate them for their help and support. They got my bill paid on time. The process was a little confusing at first and some of the features are not yet available to me. I also was having technical difficulties with the website, however customer service actually helped me and walked me through the process.
13 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Thank you so much for your kind review, Tami! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
If I could give negative 5 stars I…
If I could give negative 5 stars I would!! This has been a TERRIBLE EXPERIENCE. They took my money and did not make my car payment!! Calls only good to voicemail and they hardly respond to emails only to say payments on the way. Do not use them!
18 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
Horrible don’t bother they will reply…
5th update no responds no refund. Just filed a complaint with online fraud 4th update the scammers are hiding 3rd update. They responded to email after BBB sent them a dispute to answer too. They will say he or she getting refund don’t fall for it they are scammers as of writing this. On 7/15 just filed with states attorney we have to keep filing complaints *** update still no respond still. Nothing paid going on 12 days ***** BBB HAS BEEN INFORMED Horrible don’t bother they will reply every 72 hours, and tell you what you want to hear like. I can assure you it will be paid today. Next 72 hours same assurance then 72 hours later oh let me get in touch with finance team. Is all a scam the phone number is an answering machine. Not a real number. Within. 24 hours I will report to BBB AND STATES ATTORNEY OFFICE TO KEEP PUTTING THIS COMPANY ON NOTICE AND RED FLAG ALERT TOWARDS THEM A CIVIL LAW SUIT NEEDS TO HAPPEN. Now of course they will reply and say all the lies again but look at all these reviews. We are all lying ?
28 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
As previously communicated at the beginning of this week, your refund was scheduled to be issued by the end of the week.
Today is the end of the week, and we are pleased to confirm that your refund is being processed today. Once the refund has been successfully issued, you will receive a confirmation email. Please allow your financial institution the appropriate processing time for the funds to appear in your account.
I just signed up but I have seen all…
I just signed up but I have seen all the bad reviews and the BBB reviews im very scared. So i have emailed them and texted if i don't talk to a live person today im going to report them to the state. Im.a mandate reporter. So they have till 10am then im calling my bank and reporting fraud. Today is thr day my bill is supposed to get paid its 707 pm I have to get a loan to pay the bill by midnight going to dispute the charges. And o sent my check stubs 2 times
12 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The customer was advised of the date their bill payment was scheduled to be processed and was reassured that their payment would be handled in accordance with our standard processing procedures, regardless of any online reviews they may have read.
We understand that online reviews can influence a customer's decision, and we were happy to address the customer's concerns directly. We assured them that their bill payment would be processed as scheduled and that we remained committed to providing the requested service.
This company is a scam
This company is a scam! They were suppose to pay a bill I immediately changed my mind and requested a refund it has been almost a full year and I have not received a refund. I will be filing a lawsuit against them.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
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