When I initially applied for the service, I signed up and they took my payment of $333 plus $100 making the total $433. I was told 7 days which has passed. I then receive an email stating that they wi... Toon meer
Bedrijf heeft geantwoord
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A complete joke!!!! This company only responds after you leave bad reviews that only sent a confirmation that they refunded me my money but upon checking my account there's no money there and they onl... Toon meer
Bedrijf heeft geantwoord
I made a payment to get my bill paid for my insurance on the 15th. i kept checking back to see if the payment posted to my billing account and it wasn’t. i called the number and couldn’t get anybody.... Toon meer
Bedrijf heeft geantwoord
I was told to send in my paystub and my payment would be processed today - but it’s today - nothing. Then I was told July 31st on another email after receiving my paystub. I have been emailing since w... Toon meer
Bedrijfsgegevens
- Alternatieve financiële diensten
- Service voor verzilveren van cheques
- Elektriciteitsbedrijf
- Postwisselservice
- Telefoon- en internetdienst
Over Paylaterr
Geschreven door het bedrijf
PayLaterr is a financial technology company that provides structured payment solutions designed to help individuals manage existing bills and financial obligations through flexible installment options.
Our platform offers a streamlined application process, transparent repayment terms, and a secure dashboard where customers can track and manage their payments with clarity and confidence.
We recognize that unexpected expenses and ongoing financial commitments can create stress and uncertainty. PayLaterr was created to offer an additional option for individuals seeking greater flexibility when addressing outstanding bills. By providing structured payment arrangements, we aim to support customers as they work to stay organized and maintain control of their finances.
Our approach focuses on simplicity, transparency, and accessibility. Customers can review terms before committing, understand their repayment schedule, and access support when questions arise. We are continuously improving our technology and processes to enhance the overall customer experience.
As we grow, PayLaterr remains committed to responsible practices, clear communication, and ongoing service improvements. Our goal is to provide a reliable platform that helps customers navigate their financial responsibilities in a more manageable and structured way.
Contactgegevens
Los Angeles, Verenigde Staten
- (888) 929-7739
- customerservice@paylaterr.com
- paylaterr.com
1,8
Slecht
137 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I was kinda nervous at first but today…
I was kinda nervous at first but today Payylater came thru an cleared my bill! Thank you ! It’s a small process but it was worth it
10 juli 2026
Antwoord van Paylaterr
Thank you so much for your kind review, Jason! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
The follow through of getting my bill…
The follow through of getting my bill paid, they were awesome taking care of it.
10 juli 2026
Antwoord van Paylaterr
Thank you so much for your kind review, Joseph! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
Paylaterr is great
It does take a little while for the bill to be paid but it was paid and it has helped a lot. When you’re tight on bills it helps to have options to help you out. Very grateful
10 juli 2026
Antwoord van Paylaterr
Thank you so much for your kind review, Armando! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
Customer service is trash
Customer service is trash! Can’t ever get anyone on the phone and they take days to respond via email.
9 juli 2026
Antwoord van Paylaterr
We are sorry to hear that the customer was not satisfied with our services.
After reviewing the customer's account, our records show that the customer submitted four bill payment requests through our platform, and all four bill payments were successfully processed.
Based on our review, the services requested by the customer were provided as agreed. If there is a specific concern regarding any of these transactions, we would be happy to review it further if additional details are provided.
You get the refund email, but you DO NOT get the actual refund
I am back to write another review until this company is exposed, so others can see the truth. You receive an email about getting a refund, but you never actually receive it. I provided my bank with the information that these scammers sent to me, and they see no indication of any pending refunds. It's clear that they promise an email regarding the refund, but it never comes through. I honestly believe that no one will successfully get their money back. The only solution is to file a class action lawsuit against these individuals.
9 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We are unable to provide a refund confirmation or receipt until the refund has been processed through our payment processor and the funds have been released from our account.
Once the refund has been initiated, you will receive a confirmation, and your financial institution will post the funds according to its own processing timelines. Please note that the time it takes for the refund to appear in your account is determined by your bank or card issuer and is outside of our control.
We understand your frustration and appreciate your patience while the refund is being completed. Our goal is to ensure that the refund is processed as quickly as possible.
Not the best experience at all!!
Too complicated, too long of a process, and entirely too much back and forth. Most of the communication came through random text messages from different numbers, which felt unprofessional and unsettling. Had I not been available to respond to those random texts when they came through, I honestly feel like I would have been completely screwed.
The process took soooooooooooo long that I ended up making a payment directly to the company to avoid late credit reporting "wayyy more than ten days" before PayLaterrr’s first payment even reached them. By that time they were already on their way to collecting the third payment causing me to extend to the 17th of the month. That defeated the entire purpose of using the service, especially since I needed help during a crisis situation. By the time everything was completed, I had already handled the problem myself.
The entire experience reminded me of dealing with a payday loan company back in the day. Honestly, it felt worse because of the uncertainty, the random communication, and the amount of back and forth involved.
I will say thank you for getting my account current and now ahead. If that was the goal, then you definitely nailed it. However, for the amount of money paid, the service was not worth it for me and is not something I would recommend for an urgent financial crisis. This could be a great platform, but the process needs to be faster, more organized, more professional, and much easier for customers to understand.
22 juni 2026
Antwoord van Paylaterr
We are truly sorry that your experience with our platform was not 100% satisfactory. We appreciate your feedback, as it helps us continue to improve.
We are committed to making our platform and customer experience better every day, and we appreciate you giving us the opportunity to serve you. Thank you for your feedback and for helping us grow.
Very disappointed
Very disappointed. I pay a monthly fee and 2 bills were to be paid by July 8th and neither have been paid. I would like my money back so I can get my bill paid and not deal with the dishonesty of this company. I have emailed and called and no response. It seems like I was scammed
7 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
I wasn't able to use paylaterr for a…
My first initial use of Paylaterr was successful. When I attempted to submit another electric bill, it would not accept my account number, stating that it had to be 20 characters, which dominion energy account numbers are not 20 characters long. I sent an email, requesting assistance, which was ignored. I wasn't able to use paylaterr for a bill. I requested a refund via email. No one ever responded to the email. I basically paid $30 for something that I could not use.
1 juni 2026
Antwoord van Paylaterr
Our records indicate that the customer uploaded one utility bill through our platform, and that bill payment was successfully processed.
Based on our review of the account, the requested service was completed as agreed. As a result, we are unclear as to the nature of the customer's concern, as our records reflect that we fulfilled the service that was requested.
If the customer believes there is another issue or has additional concerns, we encourage them to contact us directly so we can review the matter further and assist as needed.
My payments for my Utility account
My payments for my AT&T account took well over 10 business days before it was paid. My payment for my utility bill still hasn't been paid, and it has been over 10 business days, and now my power is in danger of being disconnected, but you all still want to take the payments for those bills on time. I have emailed several times to ask about when the payment going to be made to my account, and I was told after several days of waiting for a response on Monday 7/6/26, but that payment has still not been made to my utility account. It's almost a month later, and another bill is due. Now I owe 2 months of bills because of your negligence and lack of care. But I am expected to pay the last installment payment for funds that were never paid out. What sense does that make, and at this point, I want a full refund for that bill.
14 juni 2026
Antwoord van Paylaterr
We understand the consumer’s concerns and would like to provide a clear and final clarification regarding the anticipated timeline.
Please note that a bank dispute or chargeback has been initiated by the customer towards one of their transactions on file, which is why we have not initiated a refund on our behalf. Once a dispute or chargeback is filed towards any transaction that is linked to the bill in question we are not able to issue a refund as there might be a double charge.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with the BBB should further clarification be required.
Terrible customer service
Terrible customer service, takes too long to resolve problems. 3 weeks to make a payment after all take my money immediately is crazy
9 januari 2026
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your bill payment. We understand how important timely bill payments are, and we regret any inconvenience or frustration this delay may have caused.
Thank you for your patience and understanding. We appreciate the opportunity to serve you and are committed to providing you with a better experience moving forward.
My experience was awful
My experience was awful. I wasn’t given fair options. Pay laterr did not make the payment on time. After making a payment, pay laterr claimed to not be able to access my rent portal the following month causing my rent to be very late and ultimately causing my eviction. My refund process was also horrible. The payment they accepted from me quickly took over a month to be refunded.
9 oktober 2025
Antwoord van Paylaterr
We sent the customer multiple screenshots of the information that they provided us to process the payment was not working. If we do not have the correct information we are not able to process the payment.
My bill was never paid and this company…
My bill was never paid and this company was asking for me to make a second payment. I complained and received a refund.
30 juni 2026
Antwoord van Paylaterr
Our records show that the customer has successfully used our platform, and we have processed a previous bill payments for them in the past.
We are sincerely sorry that their most recent experience did not meet their expectations. Providing a positive customer experience is important to us, and we regret any frustration or inconvenience they encountered.
We appreciate the customer for previously choosing PayLaterr and apologize that we fell short of the level of service they expected on this occasion.
It took over 3 weeks for them to pay my…
It took over 3 weeks for them to pay my electricity bill. I split and paid the initial payment and membership fee and had to make my second payment before they even paid the bill. I was at risk of being g disconnected. I’m a single mom. I turned to this to help take some pressure off
5 juni 2026
Antwoord van Paylaterr
We reached out to the customer to request additional information that was required to process their bill payment. Unfortunately, we did not receive a response to our request.
Because the required information was not provided, we were unable to proceed with processing the payment, which resulted in the delay. Once the requested information is received, we are able to continue the processing of the customer's bill payment.
I don’t know what happened with this…
I don’t know what happened with this company I’ve used them before it was great.The second time using them not so great my bill was never paid June 15 until now still nothing no refund nothing at all the communication is terrible I hate to rate them one star.
10 juli 2026
Antwoord van Paylaterr
We sincerely apologize for missing your bill payment and understand how frustrating this must be. We take full responsibility for this oversight and are truly sorry for any inconvenience it may have caused.
If the bill is still outstanding, please let us know if you would like us to proceed with processing the payment. We would be happy to assist you as quickly as possible.
We appreciate your patience and look forward to your response.
This service sucks
This service sucks. It takes almost a month to get your bill paid. Customer service you can never get on the phone. You have to make two payments. I requested a refund and have not received it.they told me it would be 30 days to process. I tried calling multiple times but no response.
4 mei 2026
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your refund, as we were unable to complete the requested service for your most recent bill payment.
Please note that your refund is currently being processed and is scheduled to be completed by the end of this week. Once the refund has been issued, you will receive a confirmation email for your records.
Thank you for your patience and understanding, and we apologize again for any inconvenience this has caused.
Antwoord van Paylaterr
Thank you so much for your kind review, Linda! We truly appreciate your support and are grateful to have you as a PayLaterr customer. Thank you for trusting us—we look forward to continuing to serve you!
They will pay your bill but it will…
They will pay your bill but it will take 10 days. As far as trying to speak to someone by phone text or email good luck. I finally got a someone to answer a text when I left a complaint with the BBB on the day my bill was due at 6:00 pm and then the send me a message requesting some more info to get my bill paid. If they would be more proactive resolving communication issues it would be better. That is why I gave them two stars.
9 juli 2026
Antwoord van Paylaterr
We are truly sorry that your experience with our platform was not 100% satisfactory. We appreciate your feedback, as it helps us continue to improve.
We are committed to making our platform and customer experience better every day, and we appreciate you giving us the opportunity to serve you. Thank you for your feedback and for helping us grow.
Your company took $300 from me and…
Your company took $300 from me and didn’t pay no bill and no one has contacted me back about and when I spoke to someone she told me 30 days and it has been 7 months and the other date was February 16,2026
9 december 2025
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your refund, as we were unable to complete the requested service for your most recent bill payment.
Please note that your refund is currently being processed and is scheduled to be completed by the end of this week. Once the refund has been issued, you will receive a confirmation email for your records.
Thank you for your patience and understanding, and we apologize again for any inconvenience this has caused.
You paid the wrong bill I never asked…
You paid the wrong bill I never asked for my bill to be changed. It's my money so that's illegal to do opposite of what I ask and then not even reply or attempt to rectify the situation.
8 juli 2026
Antwoord van Paylaterr
Our records show that the customer has successfully used our platform on multiple occasions, and we have processed over 30 bill payments for them in the past.
We are sincerely sorry that their most recent experience did not meet their expectations. Providing a positive customer experience is important to us, and we regret any frustration or inconvenience they encountered.
We appreciate the customer for previously choosing PayLaterr and apologize that we fell short of the level of service they expected on this occasion.
Glad that this service exists BUT payment times are too slow
Glad that this service exists for families struggling with cash flow but it’s gotta improve payment times in order to be effective. More than 10 business days elapsed when I used the service so I had to back off a bit
21 april 2026
Antwoord van Paylaterr
We are truly sorry that your experience with our platform was not 100% satisfactory. We appreciate your feedback, as it helps us continue to improve.
We are committed to making our platform and customer experience better every day, and we appreciate you giving us the opportunity to serve you. Thank you for your feedback and for helping us grow.
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