When I initially applied for the service, I signed up and they took my payment of $333 plus $100 making the total $433. I was told 7 days which has passed. I then receive an email stating that they wi... Toon meer
Bedrijf heeft geantwoord
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A complete joke!!!! This company only responds after you leave bad reviews that only sent a confirmation that they refunded me my money but upon checking my account there's no money there and they onl... Toon meer
Bedrijf heeft geantwoord
I made a payment to get my bill paid for my insurance on the 15th. i kept checking back to see if the payment posted to my billing account and it wasn’t. i called the number and couldn’t get anybody.... Toon meer
Bedrijf heeft geantwoord
I was told to send in my paystub and my payment would be processed today - but it’s today - nothing. Then I was told July 31st on another email after receiving my paystub. I have been emailing since w... Toon meer
Bedrijfsgegevens
- Alternatieve financiële diensten
- Service voor verzilveren van cheques
- Elektriciteitsbedrijf
- Postwisselservice
- Telefoon- en internetdienst
Over Paylaterr
Geschreven door het bedrijf
PayLaterr is a financial technology company that provides structured payment solutions designed to help individuals manage existing bills and financial obligations through flexible installment options.
Our platform offers a streamlined application process, transparent repayment terms, and a secure dashboard where customers can track and manage their payments with clarity and confidence.
We recognize that unexpected expenses and ongoing financial commitments can create stress and uncertainty. PayLaterr was created to offer an additional option for individuals seeking greater flexibility when addressing outstanding bills. By providing structured payment arrangements, we aim to support customers as they work to stay organized and maintain control of their finances.
Our approach focuses on simplicity, transparency, and accessibility. Customers can review terms before committing, understand their repayment schedule, and access support when questions arise. We are continuously improving our technology and processes to enhance the overall customer experience.
As we grow, PayLaterr remains committed to responsible practices, clear communication, and ongoing service improvements. Our goal is to provide a reliable platform that helps customers navigate their financial responsibilities in a more manageable and structured way.
Contactgegevens
Los Angeles, Verenigde Staten
- (888) 929-7739
- customerservice@paylaterr.com
- paylaterr.com
1,8
Slecht
137 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
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Paylaterr is a life saver I have had no…
Paylaterr is a life saver I have had no issues with them paying my car payment and insurance. Highly recommended
27 juli 2026
Antwoord van Paylaterr
Thank you so much for your wonderful review Laneika! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
Absolute SCAM!!
Absolute SCAM!!! Paid them a total of $174.20 and they never paid the bill and refuses to give me a refund. They stated that I need to get the money from my financial institution. I will make sure to tell everyone on social media to not use this company!!!
13 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We would genuinely like the opportunity to review your concerns and respond accurately. However, we are unable to identify your account because the information provided in your review does not match any customer records in our system.
If you would like us to investigate your experience, please contact us directly using the email address associated with your PayLaterr account or provide sufficient identifying information so we can locate your account. Without being able to verify your identity, we are unable to accurately address the concerns raised in your review.
A complete joke!!!
A complete joke!!!! This company only responds after you leave bad reviews that only sent a confirmation that they refunded me my money but upon checking my account there's no money there and they only refunded me partially! My card was charged a total of $426.99 guess how much pay later supposedly refunded me for??? $226.86 they are literally thieves I have never witnessed anything like this. I should've honestly just disputed the charges but I was trying to give than the opportunity to fix this in which they have not.
26 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Please note that subscription fees are non-refundable as sated on the subscription page. Your card was charged $326.85, which the installment was refunded from that. Please note that any other fees that are charged is due to you not canceling your subscription.
My payment wasn't made to fit
26 juli 2026
Antwoord van Paylaterr
We are sorry for the delay in processing your payment. Please let us know if you would still like for your bill payment to still be processed.
Thanks so much
Thanks so much! I appreciate it, helped out tremendously! I love Paylaterr
24 juli 2026
Antwoord van Paylaterr
Thank you so much for your wonderful review Angela! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
PAYLATERR
I am trying to confirm that my rental payment $1000 will be paid today? I have been trying to reach someone by emailing 4x and leaving about 4 vm. No one is returning any messages. They have taken the initial payment and deposit and you cant even speak with anyone. Nothing on the account page on the website works!
24 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
I have had the worst experience I…
I have had the worst experience I thought I could trust this company on paying my car payment and doing it in installments to help my financial situation but my bill still hasn’t been paid to ally and I’m car payment is almost ten days late cause it was due on the 19th of July this is so in fair I really due hope I get answers cause now I’m nervous my bill isn’t going to get paid at all then I’m screwed I have never been late on a payment at all
24 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We have reached out to the customer to see if they will like for us to process their bill payment still.
Really bad first time experience.I end…
Really bad first time experience.I end up with a cancel car insurance, I lost $393 dollars. No human being to talk, only emails and nobody cares. A totally mess! Don’t even bother trying business with this people. Try another place . 0 Star and wish I had read reviews before I lost my money.
20 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We have reached out to the customer to see if they would still like for us to process their bill payment. We are waiting for their response.
When I initially applied for the…
When I initially applied for the service, I signed up and they took my payment of $333 plus $100 making the total $433. I was told 7 days which has passed. I then receive an email stating that they will not process my payment until I send my pay stub for income verification. None of this information was initially requested or on the website. If you wish to do business, lay out all needed information initially. We will see what happens.
23 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
Horrible Customer Service
I don't normally write reviews, but holy, their customer service sucks! I was told my public storage payment would be processed on Tuesday. It's Thursday, and my public storage still hasn't received the payment. I made my first payment on my account on the 13th. It's been 10 days. Working with PayLaterr has been awful. Nobody ever picks up when we call customer service, the live chat is never available, and your email responses are tepid and unreliable. I do not want a response claiming the processing speed takes time. I want my payment processed today. It should not take this long for my public storage to receive its payment. I've done everything promptly throughout this entire process, and y'all have made this process way more challenging than it needs to be. What makes it worse is that your refund system is structured so that customers are practically discouraged from requesting one. 30-90 days to process a refund is egregious.
Update: They finally were able to process my bill, but I had to send an email threatening a civil suit. Payment was processed 15 min after I sent the email. Apparently the hold up was me providing improper login details for my storage account. Crazy that the situation could have been handled days before.
22 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Please note that the customers bill payment was processed.
I should’ve read the reviews first
I should’ve read the reviews first . I’m due for a 2nd payment to them and they still haven’t even paid my bill . They sent me a follow up email a week ago after I had to reach out asking when my bill would be paid because I started this process on 7/9 . They asked for a recent stub on 7/17 I sent it immediately. Didn’t hear from them until after I sent 2 more emails and they just respond saying my stub is outdated and it’s literally dated for 7/10 which was the last time I got paid ! At this point it wasn’t even worth it and the money I sent them could’ve just paid towards my bill !
22 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
Scam company
Scam company. I paid a $400+ upfront cost and never heard from them again. Do not use this company. Had to report them as fraud to my bank!
9 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The customer will receive their refund transaction receipt by the end of the day today. If there are any questions after receiving the confirmation, we are happy to assist.
The platform was very easy to use
The platform was very easy to use. All I had to do was submit my bill information and it was all good from there. This is really a useful app for those people who require some flexibility in their financial management.
8 juli 2026
Antwoord van Paylaterr
Thank you so much for the kind review Lewis. Hope to help with your financial needs again in the future!
I would give ZERO stars if possible
I would give ZERO stars if possible. I have emailed an insane amount of times, sent TWO updated paystubs, left a detailed voicemail and STILL have not received an update. I paid my first installment on 2 bills I submitted PLUS the $99.00 plan fee. If I do not hear from someone today I am going right to the BBB as I stated in my email. Oh and! You call customer service and its a personal voicemail of someone I can't pronounce the name. I NEED ASSISTANCE TODAY - Kelsey Trout
21 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
I apologize for the delay in processing your bill payment.
Please let us know how you'd like to proceed—would you prefer that we process the payment today, or would you like us to cancel the bill instead?
We’re here to assist you with whatever option works best. We have also replied to your email.
Customer Service
I have been trying to reach someone for weeks to get updates about my service after completing the first installment no response, my second installment is due and I haven’t even gotten my bill paid yet. I have sent emails and call numerous times no response.. im not pleased with the service!
21 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Our processing team reached out to the customer to request additional information that is required to process their bill payment. At this time, we have not yet received a response.
If the customer would still like us to proceed with processing their bill payment, we ask that they provide the requested documentation so we can complete the verification process and move forward with the payment.
If the customer no longer wishes to use our service, please let us know, and we can cancel the bill payment request and process a refund in accordance with our refund procedures.
They never paid the bill!!!
They never paid the bill even though they removed over $300 from my account. I contacted them before the bill was supposed to be paid to ensure everything was on track and they advised me yes and that the bill will be paid on XX date. Date comes and goes, no bill paid. I reached out again and was advised I wanted to cancel the service as they did not pay the bill on the specified date as promised. They emailed back, not even on the same day and advised they needed updated paystubs(which was never mentioned when I reached out the first time.) At this point I paid the bill myself and requested a refund on 06/29. It is now 7/21 and no refund has been issued. This is absolutely ridiculous and this company does not deserve to be in business with their current practices!
In response to the company’s reply I spoke to my bank and was advised because an investigation was open does not give this company the right to not refund my money for services not received. My bank closed the investigation on 07/15 to give this company time to refund me. This company has caused a lot of financial distress and still to this day I have yet to receive a refund when I requested one on 06/29. Either a class action lawsuit or something along those lines need to be filed because this is honestly ridiculous. I could understand if this was an isolated experience but based on all of these reviews I wish I would have saw before I proceeded, this is a major issue. Where is my refund!!!!!?
27 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Thank you for your continued correspondence. We understand the consumer’s concerns and would like to provide a clear and final clarification regarding the anticipated timeline.
The transaction was not completed and a refund is being issued to the original payment method on file. Once a refund is released by PayLaterr, the remaining processing time is entirely dependent on the consumer’s financial institution. In most cases, refunds post within 5–7 business days; however, when a bank dispute or chargeback has been initiated, the timeframe may extend to 10–15 business days or longer, based on the bank’s investigation process.
Unfortunately, PayLaterr does not have the ability to expedite or override this timeline.
With respect to the claim of losses, PayLaterr is unable to verify or assume responsibility for any alleged losses, as the delay resulted from required billing verification and third-party banking procedures outside of our direct control.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with the BBB should further clarification be required.
Pay’s your bill let’s you split up…
Pay’s your bill let’s you split up payments will def be utilizing more
13 juli 2026
Antwoord van Paylaterr
Thank you so much for your wonderful review Dean! We truly appreciate you taking the time to share your experience with PayLaterr.
We're delighted to hear that you had a positive experience with our service. Our team is committed to making bill payments easier and less stressful, and it's always rewarding to know we've made a difference.
Thank you for choosing PayLaterr. We appreciate your support and look forward to serving you again in the future!
Absolutely horrible company
Absolutely horrible company, don’t rely on them or it’ll just put you in a worse position. It’s been over 2 weeks no bill paid, was told I would get a refund, no refund. I’m not waiting over 30 days and will be filing a civil suit. Over 430$ they are holding hostage for providing absolutely no service. They don’t respond to emails and the contact number on file is a joke .
13 juli 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Thank you for your continued correspondence. We understand the consumer’s concerns and would like to provide a clear and final clarification regarding the anticipated timeline.
The transaction was not completed and a refund is being issued to the original payment method on file. Once a refund is released by PayLaterr, the remaining processing time is entirely dependent on the consumer’s financial institution. In most cases, refunds post within 5–7 business days; however, when a bank dispute or chargeback has been initiated, the timeframe may extend to 10–15 business days or longer, based on the bank’s investigation process.
Unfortunately, PayLaterr does not have the ability to expedite or override this timeline.
With respect to the claim of losses, PayLaterr is unable to verify or assume responsibility for any alleged losses, as the delay resulted from required billing verification and third-party banking procedures outside of our direct control.
At this time, no additional action is required from PayLaterr. We recommend the consumer continue working directly with their financial institution for updates regarding the refund status. PayLaterr remains willing to cooperate with the BBB should further clarification be required.
Payments are very delayed and pass the…
Payments are very delayed and pass the due date acquiring late charges. Pays subscription fee of $99 , it’s not worth it for me.
17 juli 2026
Antwoord van Paylaterr
We sincerely apologize for the delay in processing your bill payment and appreciate your patience.
Your bill payment is now scheduled to be processed on July 20. We understand the importance of timely bill payments and regret any inconvenience this delay may have caused.
If you have any questions or if your payment needs have changed, please let us know. Thank you for your understanding and for choosing PayLaterr.
The response time is incredibly slow…
The response time is incredibly slow and they do not answer the phones and when you tell them to stop payment they take it out anyways and they take forever to reply to emails you have to email them multiple times they were late paying my bill and they were not clear with their instructions on the website of all the extra stuff that they required and it made my bill late
24 juni 2026
Antwoord van Paylaterr
We sincerely apologize for both the delay in responding to your inquiry and the delay in processing your bill payment. We understand how important timely communication and reliable service are, and we regret any frustration or inconvenience this may have caused.
As our customer base continues to grow, we are actively working to expand our customer service team to ensure that customers receive responses more quickly and that we continue to provide the level of service our customers expect.
We truly appreciate your patience and understanding as we make these improvements. Thank you for giving us the opportunity to serve you, and please don't hesitate to reach out if you have any additional questions or concerns.
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