enhauto.com Reviews 23

I ordered an S3XY Dash from Enhance Automotive which arrived with a cracked screen protector, and the power cable jammed and damaged during a completely normal installation following their own instructions. Rather than treating this as a straightforward case of faulty goods, support repeatedly tried to push the cost back onto me – first telling me I’d need to pay for a new screen protector and cable plus separate shipping charges, including to return the faulty unit.

Their position then changed multiple times. In one email they suggested I pay around €20 for the screen protector, €10 for the cable and €20 shipping on each, totalling roughly €70 just to fix a damaged screen protector and basic cable. In a later message they floated the idea of refunding return shipping only after inspection, and then in another email they claimed their “solution remains as it is” while actually proposing a different combination of part costs and shipping each time. At no point did they offer a clear, no‑cost repair/replacement or a full refund with all reasonable return costs covered, as required for faulty goods under UK law.

When I pointed out that this isn’t a matter of opinion but a breach of UK consumer law (goods not conforming at delivery, remedies needing to be provided without charge, trader responsible for reasonable return costs), they simply framed it as a “disagreement” and doubled down. The final email effectively gave me a short deadline to accept their unlawful offer “until the 14th of April” and stated that if I wasn’t satisfied, they “cannot help any further” – despite never offering a lawful remedy in the first place.

They also tried to argue that factory processes and packaging meant the damage “could not” have happened, and that they’d had no similar reports, as if that removes their responsibility once the product reaches the customer in a defective state. It doesn’t. All they had to do to resolve this properly was send a prepaid return label and either replace the faulty parts or refund the order in full, including reasonable return costs. Instead, they chose to change their story, ignore clear legal obligations and put a time‑limited ultimatum on an offer that shouldn’t have been made in the first place.

What an absolute disgrace of customer service.

Really surprised by the negative reviews. I have used the company with a previous model Y and have had the commander, 2022 MY knob and now the Juniper Knob with buttons. I was initially abit irritated I had to repurchase the knob when changing models but to be honest the quality, functionality and support have been excellent. The company provides major functionality that I use daily. Email has been slow to respond however there are significant increases in purchasing from what I can see. There is a huge community on discord with company staff that reach out to troubleshoot issues. This resolved a minor issue I had recently.

Total joke, item sent with a cable missing, tried to contact them several times, every time ignored, avoid at all costs, now looking to take legal action

Wir haben eine Bestellung aufgegeben, die im Nachgang als B2C verbucht wurde, obwohl es sich um einen Unternehmenskauf handelte. Die nachträgliche Korrektur auf eine B2B-Rechnung (mit gültiger EU-USt-ID) ist zwar möglich – allerdings nur gegen eine zusätzliche Servicegebühr von ca. 35 USD.

Dieser Hinweis ist im Bestellprozess nicht deutlich hervorgehoben, sondern lediglich in den AGB geregelt. Meiner Meinung nach sollte bei der Eingabe bzw. Nicht-Eingabe der VAT-ID klar und unübersehbar darauf hingewiesen werden, dass eine spätere Änderung kostenpflichtig ist.

Eine Rechnungsberichtigung als „Serviceleistung“ zu behandeln und dafür eine separate Gebühr zu verlangen, halte ich persönlich für problematisch und nicht besonders kundenfreundlich.

Mein Rat an andere Unternehmen:
Unbedingt bereits im Checkout darauf achten, dass die USt-ID korrekt hinterlegt und validiert ist – sonst kann es teuer werden.

Pago 23 euros por los envios express y DHL para el envió. Se notifica a vendedor y dice que reclame yo el envió, y encima de malas formas.

Just received and installed the SEXY strip! What a great product. Very thoughtful design enabling you to daisy chain other devices you currently installed in your Tesla.
Very, very good quality and straightforward guided installation.
Nothing but 5* and praise. Keep up the good work, guy! 😎🇧🇬😎

Man denkt, man hat es mit einer Briefkastenfirma zu tun. Absolut intransparent. Hier funktioniert von der Mitteilung über den Versandstatus bis zum miserablen Kundenservice nichts. Hier zeichnet sich ein Muster ab. Seit Monaten hagelt es auch auf anderen Plattformen Kritik. Sperrt der Laden bald ab? Und Leute, immer mit einer sicheren Zahlungsmethode bezahlen, nicht dass das Geld futsch ist.

Unfassbar schlechter Service, mein Knob ist defekt, Austausch nur gegen Erhalt des Artikels, Versandkosten muss der Käufer tragen. Bei solch einem teuren Produkt erwarte ich einen kostenlosen und reibungslosen Umtausch …

⚠️ Be cautious with this company!
My parcel was supposed to be delivered with a signature, but it was simply lost. Even after I provided all the evidence, they replied only once a week, and I received a refund only after DHL compensated them. In the end, I waited almost three months for nothing, and they never sent me a replacement set.
In the UK, other companies refund customers immediately and deal with the courier themselves. Here, you’re forced to wait until they sort it out.
Result: wasted time, no replacement, and a long refund process. Beware!

Pesima experiencia, orden de pedido #161342 compro la tira led y la palanca de intermitente, 2 meses esperando, cuando en teoría era 1 mes, se excusan en que an vendido mas de lo esperado…. Bla bla bla y que hay que esperar otro mes mas?

El día 10 me sale que DHL express entregara mi pedido, pasaron 9 días y no a salido ni del almacen de enhauto…

Ok y mi dinero porque me lo cobrais, que soy un banco para fianzar la nefasta solucion de espera y la rotura de stock no prevista que habeis tenido???

Menos palabreria y por lo menos regalar algo unos botones de mas o alguna solucion logica o que calme esta espera, que es culpa vuestra!

Nose no son productos baratos para este tipo de servicio de atencion al cliente.

I bought a S3xyKnob from Enhauto (Order #477B-035F) in November 2024. After a few months, the paint started peeling off and the knob detached, despite normal, careful use (no alcohol, no liquids).

Their support first blamed me, then asked me to ship it back at my own cost, even though EU law clearly states the seller must cover return costs for defective products.

Horrible experience, unprofessional customer service, and no respect for consumers. Buyers beware.

I assumed I was buying the full package that included the S3xy knob (not much use without it imo). But obviously I made a mistake somehow!!!!! Customer service offered a discount code!!! Having already spent €271+ including an extra 2 sexy buttons that I don't need ( obviously my I.T. skills are not great!!!) I could now spend a further €285+ to get my s3xy knob and a SECOND COMMANDER AND EXTRA WIRING etc.... which I can have as SPARES!!!!! not a happy camper....

Is great, very great gear

The sexy stalks arm truely crap. We bought two left indicators arms for our highland Tesla.
2 broken arms within a week of use. The plastic arms are WAY to flimsy both arms broke same place inside the console. One broke clean off, the other arm start rotating inside the plastic console. We have pictures to show the damage.

NIE WIEDER.
Ich habe bei BRACK Schweiz nen Commander & Knob bestellt. Der Commander war nach 20 Minuten Betrieb kaputt. Nach über einer Woche "rumfummel" mit dem Enhance Support (welcher in Bulgarien ist!!) Musste ich 19€ Gebühr voraus-bezahlen damit sie das Teil reparieren.
Das Premium Ding kostet über 300 Kröten!! Dann erwarte ich auch nen Premium Service!
Also betet, dass euch das Ding nie kaputt geht.... weil dann geht ne nervenzerreissende odyssee los.

Die Lieferung war sehr schnell und der Einbau echt einfach!! Kleiner Tipp: Öffnet im Model Y Juniper das Handschuhfach, dann ist der Einbau noch einfacher! 10/10 👍 Danke!! 🙏

I have two commanders for my Model 3: one for the new Highland version and one for the old one. I installed the knob, stocks, and commander on my new one, but I encountered a few issues. When I contacted their support, they were incredibly helpful and responded promptly, providing detailed and attentive assistance. Their product is amazing, and their customer service is exceptional. I highly recommend them.

Bought enhanto s3xy stalks and commander on 19th December 2024, product was to arrive late feb or early march but didnt arrive till end of March. I installed both stalks and commander however quickly realised one stalk was faulty in that it did not return to neutral position. I sent 2 videos of the issue and they acknowledged it was "abnormal". Asked for replacement but told to send back stalk for inspection and possible repair leaving me without a stalk. I returned the stalk via tracked post and still await replacement. Very poor customer service.

It’s normal to come to Trust Pilot to vent your spleen but Enhance Auto deserves nothing but five stars. A fantastic product supported by innovative developers and if you have any questions their support team are friendly, quick and on top of any issue.

There are few companies that work as well as you! From the careful packaging, to the very convenient arrow system for gluing Stalks, to the very detailed video explanations, to the continuous updates, to listening to customer requests, to the many and very useful options of the Commander! With the handles that open the hood and above all unlock the charging port you have solved one of the very few things that bothered me about my Tesla (along with the direction indicators!). Don't change your work methodology, growing as a company!