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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant all products and customer service I've been using the drop since the very start up and the Dreamies and the liquid and the mind gummies all work. Ive even introduced friends to the products... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Top brand with the tastiest gummy supplements I have ever had. Have had a lot of companies send me similar things to review and honestly can say these are the only ones that actually taste like sweets... Toon meer

Beoordeeld met 5 van de 5 sterren

After reading a ton of negative reviews, I understand why any positive feedback immediately gets labeled as paid or bot-generated. Honestly, I had the same doubts before ordering. When I placed my o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Total scam. Have had to chase every order to which I just receive generic copy and paste replies that are irrelevant (e.g blaming Black Friday delays for the fact an order from October hadn’t arrived)... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

Our goal is to build a community where our customers feel like friends. We love sharing experiences with them every day and creating a positive impact together. We believe in unlocking our potential and possibilities by practising presence, taking care of our minds and brains, and making small, positive choices every day. Our supplements are designed to become part of that daily ritual helping you create moments to pause, reset and feel your best. OUR STORY: The Drop was created in 2022 to challenge the idea that feeling good has to come from harsh, synthetic, or potentially habit-forming solutions.
Our mission is to help individuals optimise cognitive performance, reduce stress and anxiety, and support a more balanced, positive mental state—using clean, research-informed formulations. Unlike conventional supplements in pill or powder form, we specialise in liquid tinctures designed for enhanced bioavailability. This delivery format allows for faster absorption and more efficient utilisation of active compounds in the body. While significantly more complex to formulate and produce, we prioritise this approach to maximise effectiveness and support consistent, reliable results. In 2024 , growth came faster than we were prepared for, and as a small team, things quickly got out of control on the fulfilment side. Orders were delayed or not delivered, which led to a wave of negative reviews. This was a logistics failure not a reflection of our product quality but we take full responsibility for the experience customers had. Since 2025, we’ve rebuilt our fulfilment systems, improved delivery times, and strengthened customer support to ensure this doesn’t happen again. The Drop today remains driven by the same mission: providing a differentiated, high-bioavailability approach to supplementation through liquid tinctures and gummies, designed to optimise absorption, support cognitive clarity, and enhance overall mental performance.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

69 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,0

Alle reviews

(69)

17 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Worst customer service Iv ever…

Worst customer service Iv ever experienced. Set up a subscription beginning of sept. Never received any of the products I ordered. After 2 emails finally got a response saying they were on a pre sale- even though that wasn’t stated when I purchased them. Iv since been charged a second subscription with no products being sent out. Today I received just one of the products I ordered, so I’m still missing sleep gummies and a second subscription

14 oktober 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Thank you for reaching out Jamie!
Just to clarify, the pre-sale/pre-order status is clearly indicated at checkout, so it shouldn’t be missed.

Regarding your subscription, your first order has already been delivered, and the second one is on its way. As for the sleep gummies, we’re processing a refund for you. If you have any questions, please feel free to contact us via social media or email. We're here to help!

Beoordeeld met 5 van de 5 sterren

Top brand with the tastiest gummy…

Top brand with the tastiest gummy supplements I have ever had. Have had a lot of companies send me similar things to review and honestly can say these are the only ones that actually taste like sweets and still get the job done. Gutted when I need to stock up ✅

4 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't pre order!

You pre order because they have non in stock, they come in stock and your pre order still doesn't get sent out , you email , says it's per our terms and conditions, could take upto 40days! If I known this wouldn't it bothered pre ordering and just waited for them to come in stock. Will be sent out early October , still waiting. Could get a refund but that can take 10 days. Something not right here.

They say the benefit of pre ordering is it's cheaper, It was still the same price as if you go and order them when they are in stock so you aren't saving any money. My advice definitely don't pre order wait till they are in stock

17 september 2024
Review zonder uitnodiging
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Antwoord van enjoythedrops.com

Thank you for your feedback Joanne . As outlined in our terms and conditions, pre-orders may take up to 40 days for delivery. The benefit of a pre-order is that you pay less than the regular price. We encourage you to review the terms of pre-orders carefully before placing an order. If you would like to cancel your order, we’d be happy to issue a refund. Please feel free to contact us to proceed with the refund.

Have a good weekend .

Beoordeeld met 1 van de 5 sterren

Poor customer service...

The money was taken from my account on 12th September, but I still haven't received my delivery, or a reply to the 3 emails I have sent. On 30th September I received an email to say they had been despatched, but today, 5th October, still not received. Disappointing, the product is good, but they shouldn't take payment if they can't supply the goods.

You shouldn't send an email saying goods despatched if 5 days later they still haven't been sent to the courier.

5 oktober 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Hi Gillian,

Thank you for your feedback! I hope you're doing well. Just a reminder, you placed a pre-order, and the conditions were clearly stated before checkout. Pre-orders are set to be delivered at the beginning of this month, as confirmed in your order. If you have any further questions, feel free to reach out to us on social media @enjoythedrops or hello@enjoythedrops.com

Love,
The Drop

Beoordeeld met 1 van de 5 sterren

Major delivery issues a real shame

Fantastic product but you can't receive them. I am still waiting for an order from June. I keep getting fobbed off when I try and chase it up, they have zero customer service, just don't care.

22 september 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Hi Jodi,

Thank you for your feedback. If this is regarding an order from June, you should have received your refund by now. We monitor emails daily, so it’s unlikely that there hasn’t been any communication from our side over the past four months. Additionally, we incur penalties if refunds are not processed, so it wouldn’t make sense for us to delay this.

Please reach out to us via social media @enjoythedrop or email hello@enjoythedrops.com at your earliest convenience so we can resolve the issue promptly.

Kind regards,

Beoordeeld met 5 van de 5 sterren

I love these gummies!

I love these gummies!
I’ve been taking them for a few months now and I’ve noticed a significant improvement in my mood, focus, and a decrease in daily stress. Highly recommend

13 september 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Thank you so much for sharing your experience!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 2 van de 5 sterren

Bad customer service

Product itself was good but customer service was terrible, I was lied to on multiple occasions about my order and was eventually ignored by this company. The issue was I had paid over £40 for 2x happy mind gummies and only ever received one packet. I contacted the company by email with proof inc the weight on the package I received and they failed to rectify this or refund/replace.

Avoid this company.

9 juli 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com


I apologize for the inconvenience, Myles. We're happy to assist you and ensure your issue is resolved. Please double-check that you're emailing the correct address: hello@enjoythedrops.com. Our team monitors emails daily, and we haven’t received an inquiry from you so far.

For refunds, we are obligated to process any valid refund requests, and failure to do so would result in penalties. Therefore, it would not be in our interest to withhold a refund. Kindly email us again or send us a direct message on social media, and we'll make sure you receive your refund for the missing items.

Have a great day!

Beoordeeld met 5 van de 5 sterren

Fantastic product. Happy mind gummies really work.

Happy mind gummies are amazing. I first got them for myself for anxiety, brain fog, and fatigue and found a difference very quickly. I checked out a lot of natural products on the market and I loved the combination of Ashwagandha, Rhodiola and Lions mane mushroom in Happy Mind. As a holistic therapist and fertility and menopause specialist I also wanted to find a product to recommend to clients for their benefits and I now recommend them to everyone, family and friend and clients and they love them too. Thanks for such a great product.

9 september 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Hi Moira!
Thank you so much for sharing your experience!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 1 van de 5 sterren

Don’t order from this company …

I’ve asked for a refund after ordering the drops in June (3 months ago) and I’ve had emails that say a refund has been issued. However, I don’t have the money in my account. I won’t recommend this company at all. It shouldn’t take 3 months and a lot of time and energy trying to get a product I ordered in good faith or a refund that should be easy to issue! Please can you let me know when I will get my refund ASAP?

6 juni 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Hi Cheryl,

Thank you for sharing your feedback with us. As we discussed earlier today on social media, I can confirm that you have two orders with us. The first order was delivered successfully, while the second experienced a delay, for which we sincerely apologize.

The refund for the second order has been processed, and screenshots were provided to confirm that it was issued this morning. Please allow 2-3 days for it to reflect in your bank account.

We kindly ask that any reviews accurately reflect the situation, as trustpilot take false reviews seriously. We’re also happy to share those screenshots of refund confirmation here for your convenience.



Kind regards,

Beoordeeld met 1 van de 5 sterren

Potential scam - don’t trust.

Product is fine but service is atrocious. I ‘subscribed’ after getting my first batch (which was delayed by weeks) in the hopes that I wouldn’t have the same issues with delays. I paid for my first ‘subscription’ in June which was supposed to include sleep gummies. I chased when there was no sign of them and kept getting told I’d have them soon. I asked about subscription and they just said the sleep gummies were no longer available and just refunded me (which was not what I asked). I then got charged in July so manually cancelled the sub. Loooooong story short, it is now September and I got a customs charge for my order and was very annoyed cos I didn’t get charged this before but I just paid it thinking I was getting both packs owed to me but NO only one pack and zero responses to mails etc. Definitely some sort of scam happening here.

UPDATE: I understand how subscriptions work. You pay and you get a product. In this case I paid but received no products. Your customer service CANNOT READ!!!!!!!

3 juni 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com



Hi Sinead,
Thank you for your feedback, and I’m truly sorry to hear about your experience. We have processed a refund for the missing items, as we take full responsibility for that.

Regarding the subscription, as with most subscription services, it will automatically renew unless canceled. This is the nature of a subscription, and that’s why it’s important to cancel if you no longer wish to be charged.

Our subscription is simple and easy to cancel at any time.

We're sorry about the customs charge, but unfortunately, when ordering from the UK, this is a standard procedure, and we have no control over how Irish customs apply their fees. However, if you send us the receipt, we’ll be happy to refund the customs charges. We aim to make things as easy as possible—just reach out, and we’ll take care of it for you. Have a great weekend, Sinead!

Beoordeeld met 5 van de 5 sterren

“ this stuff is amazing

“ this stuff is amazing , help me with my adhd symptoms , my daughter also uses it at school when she feels stressed before her exams
Absolutely amazing will be buying more “

25 juni 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Hi Gina!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 5 van de 5 sterren

It's a Game Changer

Honestly, I was a bit skeptical about all those mushrooms and adaptogens, but my gosh... I never felt calmer, focused. My anxiety just disappears, my focus improves. I even started to check out emails that had been sitting on a pile for a year or so. Definitely highly recommended. Thank you!

27 augustus 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Thank you so much for sharing your experience Ryan!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 5 van de 5 sterren

i ordered this product (happy gummies)…

i ordered this product (happy gummies) not expecting much effect to occur, however after a month of taking the recommended dosage per day, i have felt that this has effected my mental health and honestly changed my life for the better. Amazing customer service and support, as well as an amazing, effective product that i will now use for the rest of my life.

29 augustus 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Hi Joshi!
Thank you so much for sharing your experience!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 5 van de 5 sterren

Fantastic products keeping me calm

Fantastic products, so good that they always sell out 😂. Thanks for providing my daily dose of calm.

2 september 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Thank you so much for sharing your experience Daniel!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 5 van de 5 sterren

Good experience

the delivery could be faster, I understand it's due to high demand. But other than that I've had an amazing experience with this company, from their customer service to the product's benefits. Highly recommend!

23 augustus 2024
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Thank you so much for sharing your experience!

We're thrilled to have you as a customer and truly appreciate your support :)

Beoordeeld met 1 van de 5 sterren

No order, no reimbursement

No order, no reimbursement

No product received and I have tried multiple times to get a refund, but nothing more than at times someone replies that the product will shortly be sent.

Ordered in May, and still no product...

---

Can you please send information of refund to my mail and not here - I have not received a refund or any information regarding it to my personal mail! Or even better, maybe you could actually refund me the money!

27 mei 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

We apologize for the inconvenience you experienced :( After reviewing your order details, I can confirm that a full refund has been issued. If you need any more assistance please drop us a message at
( hello@enjoythedrops.com )

All the best!

Beoordeeld met 5 van de 5 sterren

Amazing customer service

I recently had an issue with my order where I received the wrong product I reached out to them via social media and Michael was incredibly helpful and kind. He quickly arranged to resend my order with the correct item and even processed a refund! so I ended up not paying for either set of gummies. I’m extremely satisfied with how this was handled and will definitely be ordering again. Fantastic customer service!

21 augustus 2024
Beoordeeld met 5 van de 5 sterren

Brilliant products!

I've used both the stress and sleep gummies, as well as the happy minddrops, and I can't recommend them enough! They’ve made such a difference for me. I really hope the drops will be back in stock soon. I haven’t been able to find a way to order them.

14 augustus 2024
Beoordeeld met 1 van de 5 sterren

No Product

Absolutely disgraceful conduct by this company. There was a problem with my 1st order in relation to hoe long the delivery was taking. They apologised, offered me another product free of charge with my current order. I eventually received my original order minus the free product. I have asked and have been repeatedly told it is on the way. I have since ordered two more orders since April and as of today I havent received either order. I have been refunded for 1 but nothing about the remaining order except the odd email saying its on the way. I would not recommend this company at all. Very unreliable.

21 augustus 2024
Review zonder uitnodiging
Logo enjoythedrops.com

Antwoord van enjoythedrops.com

Thank you for your feedback. I reviewed your order history and confirmed that your April order 1011052 and May order 1012301 were successfully delivered, with delivery confirmation received from An Post Ireland.

The June / July order has been refunded as per your request.
If you need any further assistance, please don't hesitate to email us.

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