Enterprise Car Club (UK) Reviews 

Hello
Just for information, there was no fuel card in our vehicle for our hire on 18th march for 4 days

Top class, easy to use and very accessible

I've contacted the company directly -- they failed to get a car in place to meet my booking, didn't warn me when they should have done, and left me 45 minutes later than I should have been

So convenient. Loads of vehicles to choose from within walking distance. Clever and easy-to-use system. We wrestle thinking of moving to only one car. This will allow us to do that.

Car was easy to book. Car was clean and took seconds to check out before I was driving away. Super convenient and straightforward

Excellent service and easy to book on line to save you time service.

I had a very disappointing experience with Enterprise Car Club regarding a damage claim that I strongly dispute.

I returned a vehicle on the morning of 1 February in good condition. The following day (2 February), Enterprise claims that the driver-side mirror was damaged and charged £868.49 to my account. The car had been parked on a public street overnight in a busy area near a train station, bus routes, universities and nightlife venues, meaning it was exposed to regular traffic and third-party activity after my rental had already ended.

Despite this clear gap between the end of my rental and the inspection, Enterprise held me responsible as the last renter and refused to consider the possibility of third-party damage while the car was parked on the street.

What makes this more frustrating is that I continued to book and use the same vehicle several times after that date (7–8 Feb, 9–10 Feb, 22–23 Feb and 28 Feb). If I had caused the damage myself, it would make no sense to repeatedly book the same car afterwards. I also proactively reported a mirror issue later on 28 February, demonstrating that I do report damage honestly when I notice it.

Their investigation relied heavily on the fact that I did not have time-stamped photos at the end of the rental, even though the damage was recorded the next day while the vehicle was parked on a public street.

The entire process felt very one-sided and customer support was unwilling to fairly consider the circumstances. I have been a responsible driver with international driving experience and a regular user of car rentals, but this experience has significantly reduced my trust in Enterprise Car Club.

I would strongly advise other users to take detailed photos of the vehicle at both pickup and drop-off, as disputes appear to default to the last driver regardless of when the damage is actually discovered.

I had a very frustrating experience with Enterprise Car Club. After booking and paying for a parking space through JustPark for Feb 22, I still received a ParkingEye parking charge despite parking within the valid booking period.

Before I even had the opportunity to appeal the charge, Enterprise paid the parking fine themselves and then charged it directly to my account (£60 plus an additional £30 administration fee). This meant I was completely denied the chance to challenge what I believe to be an incorrect parking charge.

JustPark acknowledged the issue and refunded my parking booking fee, but because Enterprise had already paid the parking charge, they said they could not assist further.

The most disappointing part is that Enterprise took payment without allowing me to dispute the charge first, which feels extremely unfair. Customers should at least be given the opportunity to appeal a parking charge before it is automatically paid and passed on to them with extra fees.

Overall, this experience felt very unfair and poorly handled. I would strongly advise others to be cautious, as you may end up paying additional charges even when you have followed the correct parking process.

Extremely disappointed with Enterprise Car Club today.

Collected a dirty car (DP25 HFR) from Fairfield Avenue with rubbish and items left inside.

Within 20 minutes the tyre pressure warning came on and the tyre ended up completely flat in Pirbright.

I am 7 months pregnant and was left stranded waiting for AA with no support, no welfare check and no guidance about the booking.

This is not the first complaint I’ve made about poor vehicle condition and safety concerns.

Very concerning lack of safeguarding for vulnerable customers.

@EnterpriseUK

My first time out in a car club car. Car was in pristine condition, conveniently close to me, and with a full tank of petrol. For the distance I did (~170 miles) it was no cheaper than a day hire but much more convenient. However I was hugely disappointed to find that they seem to have taken the EVs out of the car club in York, hope that's only temporary.

I will never be using Enterprise again, and will be leaving Car Club.

They are trying to charge me £504 for a crack in the windscreen for a van I rented, which wasn’t there when I began and ended the journey. Included in the charge, is a £75 Administration fee and they are charging for two days the van was ‘out of use’, neither of this they tell you about.

Enterprise tried to take £1250 damage waiver out of my account with no correspondence/notification and without giving me the opportunity to refute the damage claims. Extremely bad practice in my opinion and before they try to take anything from you they need evidence and a case. That to me was shocking that they attempted (my card bounced as it didn’t have enough money on there thank god) to take that.

There was a 10 day period between my hire and the next, and the Enterprise van I rented is left (upon their request) in an unprotected, unmarked and open access spot near their lot in Bradford. I have argued and argued again that this crack could have emerged from anywhere, weather thermo conditions, vandalism etc. They carry out routine checks of their vehicles but no member of staff in that 10 day period reported the crack, until the next hirer photographed it. All they appear to hang their hat on ‘it’s the nature of the service’, that if damage isn’t reported there and then the last user is liable. No proof and no evidence yet they seem to yield the power in this situation.

The correspondence since from Enterprise is awful, unprofessional and all over the place - emails incorrectly formatted, unclear and you’re not sure who you’re dealing with at times. They put the case on hold at my request because I was adamant they needed more evidence, but then had the cheek to send me a letter saying my balance was still outstanding and threatening debt recovery. I was waiting for them to get back in contact with me regarding my case.

I’d stay away from this company, plenty of marginally better companies out there. I will be cancelling my car club membership, I’m trying to fight this claim but feel like I’m going up against a bureaucratic and policies-lined wall.

The vehicle I received was FILTHY. I'm not talking about a bit of dust—the interior absolutely stank. It was disgusting.

When I complained to a staff member, he didn't even look at me. He stared right past me the entire time I was talking. For a company that claims to have "status," the disrespect is unbelievable.

On top of that, I didn't get the car I requested or anything close to it in quality. They did promise a refund for the bait-and-switch, but I'm still waiting for it.

Avoid these guys. They don't care about their customers, unless you pay big-time money.

This was in [Enterprise Car & Van Hire - Cambridge City Centre], by the way.

Having a nice economy vehicle

Worked well whilst I wanted a membership. The process to pick up a car and drop off is easy, the problem for me has been canceling. Cannot cancel online or by phone. Filled out a form online to cancel the membership, but for it to effectively be cancelled they have to call me back. I had no idea when that would happen so just called Enterprise myself. To my surprise the person on the phone just completed the same online form I had already filled and I will still have to wait for the cancellation team to call back (no indication of how long that will take, could be 5 working days or never...). If I knew the cancellation was this black hole I probably would not have gotten a membership to start with.

Too much intentional friction to cancel membership. You can’t just cancel in the app or the website - you have to fill in a form “so someone can contact you.” What if I’m busy when they try to call? My membership just continues until someone is able to speak to me to try and convince me to stay? If a customer has a reason to cancel, you should let them cancel. Don’t put up these kind of barriers that just waste everyone’s time and put me off from rejoining in future.

This was a horrific experience that just goes on. The car was disgusting, smelt of cigarette smoke, was supposed to have quarter of a tank of fuel minimum but it didn’t so had to put petrol in, pin didn’t show in the app for fuel, took car back early as it was dreadful to drive. Tried uploading a receipt for the petrol I bought and it wouldn’t accept the upload so gave up. Then over a month later they charged me for the congestion zone (£18) despite never going in the zone. I googled why and it turns out hidden away impossible to find in the app itself is a line that states if you rent a car via car club anywhere in the M25 you will be charged the congestion fee even if you don’t go in the zone. Money grabbing insanity. So I’m currently trying to close my account. Dreadful company. Trashed cars and terrible app and customer service.

EDIT: I originally gave this review one star but have upgraded to 3 after it was I was reimbursed for the full cost. It is still frustrating that this happened in the first place but I will appreciate that it was looked into (after I posted this) and resolved.

ORIGINAL POST:

I very rarely write such negative reviews and it saddens me to do so. But I strongly advise people thinking of using this service to think carefully, based on my own experience and of several similar reviews I can see.

I signed up after the closure of Zipcar and rented a car for about four hours to meet my parents for dinner. Several days later I received a damage report (small damage to the hubcap on one wheel) and £400 was taken from my account before the "investigation" had concluded. I had taken before and after videos of the car showing no significant damage (which I submitted when requested), although the damage to the wheel was not clearly visible (regardless of if it had happened before or during my rental) given it was small.

I requested clear evidence for why they were confident the damage had happened during my rental (I had no issues, collisions or other events during my rental where such damage could have happened), such as evidence of when the car was last checked showing no such damage or a summary of all users of the car in such a period time and their evidence. No such evidence was provided despite me giving the opportunity for the company to do so and several days of grace for them to respond. As such there is no evidence of any kind that this damage happened during my rental. I appreciate it can be difficult in a car club scenario to pinpoint precisely when such damage happened but the decision to attribute it to me (when I know other users rented it before or after) was never explained at any time despite a request to do so. This behaviour and lack of evidence plus similar reviews of the same sort of behaviour leads me to conclude there are serious failings in the organisations' processes or culture to fairly investigate and respond to such issues.

Due to the significant loss of trust, I have immediately cancelled my membership and will not be using the service again. I urge Enterprise Car Club to ensure their processes are either more robust or more pragmatic, particularly for such smaller instances of damage as I would never be willing to risk use of the service again due to the concern of unfair accusations of damage. I advise any other prospective customers of the service to consider their memberships carefully until there is clear evidence of a fairer and more robust process in place.

The car rental itself happened on 10th February 2026. Date of review is the end of the period at which I had requested clear evidence had been provided (and at which point none was received).

I have been using the service and it was good. Unfortunately, 2 cars (out of 3 near my area) are always unavailable last minute / got removed from service for months even though the cars are always parked there. I am not sure how long the maintenance takes but the days the cars are available are definitely fewer than the days they are removed from service.

I am not confident to book with them if I have an important trip, not reliable and I'm worried there is a high chance the booking would just get cancelled. I never had this problem with other alternatives like Zipcar.

I hope this could bring attention to the management / operation team of the Car Club. This has been issue for months and this happens much more frequently...

Booked a car to pick up from L1
I was called the morning of collection to say they had none avauilable and my options were to wait 2-3 hours for one or drive to Aintree
I had two small children and lots of luggage waiting to go
I ended up getting an Uber at my cost to Aintree where the staff were unapologetic and kept me waiting despite the inconvenience and the fact I was crying at how stressed the company had made me. When I finally got a vehicle it was filthy. Absolute awful customer experience. Will be demanding a full refund.