Enterprise Car Club (UK) Reviews 

*AVOID* Enterprise Car Club immobilised my vehicle prior to setting off collect my young daughters from nursery & school, despite me having a confirmed extension email. My children were left stranded in tears because of this company's gross negligence.
Even worse, their agent admitted on voicemail that they "made a mistake" with my account limit but disabled the car anyway. To get the car back, I was threatened with "recovery fees" and forced to act as their unpaid driver to return a car they had sabotaged.
I have saved the voicemail and the confirmation email. I am now filing a formal dispute with the BVRLA. Absolute disgrace of a company that prioritizes internal errors over child safety. I said numerous times on the call that I needed the car for school / nursery pick up. They didn't care. AVOID.

Member ID - 10339978

Hired one van that was unusable because it started raining heavily and the wipers didn’t clear the screen so it was unsafe to drive. I even had to extend the hire to wait for the rain to cease so I could bring it back. The phone operator couldn’t care less to be frank when I called to say about it. The next day I hired another to do the job I originally needed to the day before. The van stank of cannabis had an empty fuel tank and the interior was very dirty. Again I reported this and sent photos. Overall the quality was very poor and I ended up spending a lot more money that I wanted to because of the poor quality of the vans so overall I would not recommend.

Decent cars, great customer service & fair treatment.

The website and app do not work properly. They don't take certain valid debit and credit cards for no reason other than the system won't process them. When I contacted the company about this, they could not explain why certain cards don't work, don't know which ones may not work, and it's simply luck of the draw if a card can be processed. Which leads to extra charges being levied at no fault of your own. The customer service team were incredibly unhelpful and vague. This company is not worth your time or money; take your custom elsewhere.

Overall very happy with renting van at Bedminster Branch, although van looked bit abused by previous users, it handled the job of moving very well with absolutely no problems. Great service at the pick up and drop off!

"I can’t speak highly enough of Elena Cebotari, Membership Senior Associate at Enterprise Car Club. My application was initially rejected due to some name discrepancies, which was frustrating.
However, Elena went above and beyond. She dug into the details, meticulously finding the root cause of the issue and helping me resolve it. Her expertise, patience, and determination completely turned my experience around. My application is now approved! This exceptional service has made me even more positive about Enterprise Car Club."

Enterprise car club could never replace Zipcar...

100% cost increase (yes I know zip car had mega losses)... but this doesn't allow for free movement of travel and tbh it's now cheaper to own your own simple car in the city, at least there's no limits.

Could have been great, lacked the costing to make it practical in this economy.

This review is in two parts, the first being a one star review with the update at the bottom prompting me to change it to two stars.

Having hired many cars from Enterprise Car Hire in Edinburgh I was recently persuaded by the company that maybe Enterprise Car Club would better suit my needs so I decided to join. On Tuesday 10th February I hired a car for just a few hours and returned it the same day. When I picked it up it was filthy inside and full of dog hair so I took it to the nearest Enterprise Car Hire depot who kindly vacuumed it for me although they really didn’t have to as it’s a different section of the same company.
When I returned the vehicle to the Enterprise Car Club bay the same day and within my hire time period I couldn’t park the car in the bay as a non-Enterprise Car Club car was already in the parking spot. The best I could do was get half the car in with the front half outside the front of the bay. I then called Enterprise Car Club to report the issue. The chap I spoke with asked me what the registration of the offending car was so I told him. He also asked me if the front of the car was on a yellow line and I told him that I couldn’t tell as it was dark, raining and the cobbled kerbside was worn so I couldn’t make out if there was a worn yellow line or not. I asked him what I should do with the car and he told me just to leave it where it was as nothing else could be done.

Today, Tuesday 17th Feb, I got an email from Enterprise Car Club with a parking fine attached dated Thursday 12th Feb 13:55, two days after I reported that I couldn’t get the car in the bay. The email stated that I was to be recharged for the fine.
When I called Enterprise Car Club to query this and explain the situation the manager on the other end of the phone (Christine), listened to what I had to say then proceeded to spout the company line about parking on yellow lines etc and told me that I would be recharged the cost of the fine. She said she had viewed the notes about the phone call and that there was nothing in it about me being told to leave the car and since I was the last person to have it it was my responsibility even though my hire duration was only for a few hours. As you can imagine this turned into quite a heated exchange because when I asked her why nobody from Enterprise had been down to move the car within the time I reported and the fine being issued two days later she simply said that there weren’t always staff available to do that (which would explain the state of the car when I picked it up in the first place). She simply refused to accept my side of the story and investigate it further so I hung up and called back hoping to get someone with a bit of common sense.

When I called back I spoke to another customer service person (Aaron) and proceeded to explain the story again. He seemed to listen to start with until I realised that Christine was his boss and knew from that moment on that he would just back her up, which…surprise, surprise, he did by repeating the same ‘you were the last person to have the car so it’s your responsibility, even after the hire has ended’ party line even although I reiterated that I was told to park it where it was by one of their own customer service people. Again, he said that there was nothing in the notes to indicate that this was the case and I would still be charged so basically just taking the word of his colleague against mine. So I then asked him if they recorded the calls and he admitted that they did so I asked him to escalate my complaint further up the chain and check the actual original phone conversation that took place when I called to report that I couldn’t park the car in the bay. After I pressed this point he eventually said he would. When I told him that I don’t expect to be recharged the amount for the fine until this has been properly investigated he agreed that this would indeed be the case.

Update: 18/2/26
Last night after the original review was written I was called by an Enterprise Car Club representative called Stefan who told me that the issue had been escalated and investigated. He had listened to the original phone call between me and the customer services guy I called to report that I couldn’t park the car in the bay as a non-Enterprise car was taking up the space. Stefan confirmed that, although this wasn’t standard protocol, I was indeed told to leave the car as I had parked it with the front wheels outside of the bay. He apologised on behalf of the company and told me that I would be contacted again by another representative in due course to resolve the matter. Because of this prompt response which was handled professionally and courteously I have upgraded my one star review to two stars.

I have used Enterprise Car Club 3 times, and for 2 of those times, they have tried to charge me for damage I did not cause.

Be very, very careful when being a part of this community. It feels that at every opportunity, they are looking for ways to accuse members and make them pay.

I will be cancelling my membership after this 3rd journey, not worth the risk or hassle of dealing with this company

I’ve never had an issue using this service. I can’t say the same about their main competitor, which has just left the UK market. I like that all trips are covered by insurance included in the monthly payment. The customer service is also great

I booked a car 2 weeks ago in a location 2 minutes from home because I have a 1-year-old, and I need to get to the car and back. I just received an email saying the location has changed to one that is a 45-minute walk away or a 30-minute tube journey away. So, a 4-minute round journey with a pram has turned into a 1.5-hour journey. I called to enquire why and what would be done about it, and a very rude person named Robbie kept telling me there was nothing they could or would do about it. He customer service was shockingingly rude! When I asked to speak with a senior person to further explain the situation, since he wasn't offering a solution, he hung up on me. I joined the Enterprise Car Club 3 weeks ago, and this is my second booking. It's completely unprofessional behaviour, and I'll be looking elsewhere for another company to use going forward.

Enterprise Car Club (UK) went out of their way to find me a suitable vehicle at short notice and from my preferred location. Although a small van was unavailable, a Nissan Quashqai was suggested as an alternative and I accepted this. The Quashqai proved to be perfect for my needs. From start to finish, the Enterprise staff were very helpful, efficient and friendly. I shall use them again!

The car broke down as soon as I picked it up and drove off a few miles. I was told RAC will turn up to recover. I spent a couple of hours but no one came. I phoned the following day and I was told to take the key home and RAC will come for it. They never did and I eventually had to take the key to the Enterprise office myself on the 3rd day.

I had excellent customer support today 13.02.26 to finalise my membership. There had been a few glitches to do it on line, so the customer service agent Fahti ( I think that was her name, apologies for the incorrect spelling if so) , sorted it all out. She was patient, professional and nice. Thank you. I even qualified for a 50% reduction in the annual fee as I had previously been a customer . Thank you

Excellent App, vehicles and customer service support.

Very good very helpful

On several occasions over the past year or so cars that I have booked have been removed at the last minute, causing significant inconvenience. In the most recent case, a car that I had booked was removed from service but I was not informed. Worse still, customer service failed to recognise this was an issue, palming me off with "Unfortunately, sometimes our vehicles can be removed from service at short notice for a number of reasons." This has really undermined my confidence in this company's competence.

My car was good but I had some trouble getting it started. I called up customer support and they fixed it quickly, they also extended my session for free when I pointed out this had eaten into my time.

It’s not as convenient for us as zip car, which was parked around the corner, but the car was much better looked after and the service was still very convenient.

What a bunch of cowboys!!
Hired a van that had allegedly been passed for the road but turned out EVERYONE missed a nick in a tyre!! Which I am now being charged for and they kept my £200 deposit! From the state of the wheel trim when I checked the van i really should’ve got my magnifying glass out to check the tyre walls too!! But I DEFINITELY did not nick the tyre.