I had an issue with printing and I was told someone would look into it and follow up with me. At this point it has been almost 20 days, 3 attempts to connect by email and I have received no response.
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Lees wat reviewers zeggen
We've been using Entripy for our business needs for almost 20 years = a variety of products from shirts to hoodies, jackets, bags, etc. We have never had an issue with any product or any service. Ex... Toon meer
Anna made the difference. What I'm finding more and more these days is that companies compete on product, price, efficiency and accuracy. The good ones rise to the top, but at the top the great one... Toon meer
Bedrijf heeft geantwoord
Excellent service over the phone in regards to choosing the right product. Quality of shirts and hats was also very good once completed.
Bedrijfsgegevens
Geschreven door het bedrijf
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contactgegevens
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,0
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Entripy Custom Clothing
Hi Neeti,
Thanks for taking a moment to share your experience! We’re thrilled that everything from production to delivery exceeded expectations.
At Entripy, we take pride in getting the details right—and getting them to you on time. We’re glad that showed through in your order.
Looking forward to helping you create something great again soon!
Incredible Team!!
The Entripy team is always so professional, helpful, and incredible to work with! We have always had such a great experience working with Entripy!
4 maart 2025
Antwoord van Entripy Custom Clothing
Hi Tessa,
Thank you so much for the amazing review! We're truly grateful for your kind words and continued support.
It means a lot to know that working with our team has consistently been a positive experience. Helping great customers like you is what drives us—and we’re always here when you need us next!
Thanks again for choosing Entripy—it’s a pleasure to be part of your journey.
Good Quality Shirts
We have been customed ordering our organizations' t-shirts and golf-shirts from Entripy for many years. Good quality, excellent choice of colours, with excellent services and reasonable prices.
6 maart 2025
Antwoord van Entripy Custom Clothing
Hi Christine,
Thank you for the wonderful review and for your continued trust over the years!
We’re so glad to hear you’ve been happy with the quality, colour selection, service, and pricing—it’s exactly what we aim to deliver with every order. Long-time customers like you mean the world to us, and we’re proud to support your organization.
Thanks again for choosing Entripy!
Antwoord van Entripy Custom Clothing
Hi Bethany,
Thanks for taking the time to provide us with a review! We love hearing that the shirts hit the mark and that our customer service team was right there when you needed them.
Delivering well-made products with responsive, friendly support is what we’re all about—and it’s great to know that came through in your experience.
Can’t wait to help with your next project!
Did not meet the promised shipping…
Did not meet the promised shipping date. Order was delayed with zero compensation.
4 maart 2025
Antwoord van Entripy Custom Clothing
Hi James,
We appreciate you taking the time to leave a review. We're truly sorry that your order wasn't shipped on time. We know how important it is to not only receive your order promptly, but to also have effective communication regarding delays. We sincerely apologize for any inconvenience caused. A member of our resolutions team will be reaching out shortly to ensure your concerns are fully addressed.
Horrible customer service
Horrible customer service. Long time customer with 5 figures in orders. Terrible customer service
4 maart 2025
Antwoord van Entripy Custom Clothing
We’re sorry to hear you were unhappy with your experience. As a long-time customer, we truly appreciate your business. Your order was placed for youth-sized apparel, and we produced it as submitted. Since all custom orders are made to order, we weren’t able to offer a replacement. We have already reached out and offered a discounted reorder as a resolution, but we understand your frustration.
Great customer service
Great customer service - helpful and friendly. Great product and production. We will use them again!
3 maart 2025
Great!
Highly recommended, easy to use website, quick turnaround with draft proofs to review, great selection. Will use again.
28 februari 2025
Order was not completed on timely…
Order was not completed on timely manner. It was delayed by a week.
24 februari 2025
Antwoord van Entripy Custom Clothing
Hi Bhavin,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your order. We understand how important it is to receive your items on time, and we're sorry for any inconvenience caused. Someone from our resolutions team will be contacting you shortly to address your concerns. We appreciate your patience and understanding.
Sizes not clearly marked on label
The shirts I ordered are not marked Men or Ladies on the label so there was confusion and mistakes when we were handing them out. Otherwise, they are soft and comfortable.
21 februari 2025
Great products and customer service!
The product turned out great, we were very happy with the quality. There were some hiccups in terms of timing, but when I contacted customer service to let them know I needed the order ASAP they managed to get it to me in time.
11 februari 2025
Perfect delivery
The regular production updates kept me wall-informed, and I was thrilled by the rapid turnaround on the revised proofs after my charges. Plus, receiving my delivery exactly on time was an added bonus
10 februari 2025
Review zonder uitnodiging
Very fast and great customer service!
31 januari 2025
Unmatched service and quality
The service is outstanding and the products are top-notch. For all my team apparel and promotional needs, I wouldn't consider going anywhere else.
26 oktober 2024
Review zonder uitnodiging
A good company but pricing could be…
A good company but pricing could be better for educational institutions especially with the volume that was purchased.
Also, delivery was delayed due to moving between buildings (from their old operation to new building operations).
Also, the delivery company was terrible as they loaded everything onto the dolly and let things fall and boxes get damaged instead of multiple trips to the Main Office Reception.
31 januari 2025
Our order was delayed and the company…
Our order was delayed and the company didn’t reach out to explain what was happening. My players were disappointed to not have their clothing in time for their first competition.
28 januari 2025
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