I had an issue with printing and I was told someone would look into it and follow up with me. At this point it has been almost 20 days, 3 attempts to connect by email and I have received no response.
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Lees wat reviewers zeggen
We've been using Entripy for our business needs for almost 20 years = a variety of products from shirts to hoodies, jackets, bags, etc. We have never had an issue with any product or any service. Ex... Toon meer
Anna made the difference. What I'm finding more and more these days is that companies compete on product, price, efficiency and accuracy. The good ones rise to the top, but at the top the great one... Toon meer
Bedrijf heeft geantwoord
Excellent service over the phone in regards to choosing the right product. Quality of shirts and hats was also very good once completed.
Bedrijfsgegevens
Geschreven door het bedrijf
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contactgegevens
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,0
Goed
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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final product ended up fine, but very late and ordering was a nightmare.
Final product was fine, but they repeatedly got the actual order wrong before production. From wrong ink colour on shirt in approvals, to doubling up the numbers inside the order, to accidentally duplicating the order and charging me twice, (also costing me a week of time), Easily 10 emails & 4 phone calls later, and order was still wrong. Finally, they missed the new deadline I was given.
22 april 2025
Antwoord van Entripy Custom Clothing
Hi Andy,
Thank you for your honest feedback—we’re truly sorry to hear about the frustration you experienced throughout your order.
While we’re glad the final product met your expectations, we completely understand that the journey to get there was far from smooth. The missteps, delays, and time you had to invest are not reflective of the experience we aim to provide.
We’re currently working through some growing pains with our newly built website, and we know that doesn't excuse the inconvenience caused. Your feedback is helping us identify where we need to improve, and we’re committed to doing better.
We’d genuinely appreciate the opportunity to make things right in the future and show you the level of service we strive for.
Order was exactly as expected and I…
Order was exactly as expected and I will have no hesitations ordering in the future. Had a small hiccup at the start which caused a delay in the arrival time but I didn't loose sleep over it.
19 april 2025
Antwoord van Entripy Custom Clothing
Hi Cody,
Thank you for your review! We're so glad to hear your order turned out just as expected and that you'd feel confident ordering from us again.
We appreciate your patience with the small hiccup at the start, and we’re always working to smooth out those bumps to make the process even more seamless. Looking forward to helping with your next order!
Delays, delays, delays...
Only received proofs 3 days after ordering, not 3 hours and only after we emailed. Order was delayed past the deadline of 10 business days after proofs were approved. Live Chat button link on website is broken.
Products are good. Service and turnaround times are not adequate or as prescribed on their website.
18 april 2025
Antwoord van Entripy Custom Clothing
Thank you for taking the time to share your experience. We truly apologize for the delays and frustrations you encountered, and we understand how disappointing it must have been not to receive the service and turnaround time you were expecting.
Since launching our new website in early April, we’ve experienced some challenges, including the ones you mentioned. We’ve been working hard to improve, and have already made great strides in streamlining our systems, communication, and overall order experience.
We’re very grateful for your patience and truly appreciate your understanding as we continue to evolve and strengthen the experience for all our customers. We're glad to hear the final product met your expectations, and we hope to earn back your full confidence in a future order.
Timely completion of the hot rush order…
Timely completion of the hot rush order and good quality!
21 april 2025
Antwoord van Entripy Custom Clothing
Hi Monica,
Thanks so much for the great review! We’re thrilled to hear your hot rush order was completed on time and that you were happy with the quality.
We appreciate your trust in us and look forward to helping with your next project!
Orders are placed and received in a…
Orders are placed and received in a timely fashion. portal is very easy to navigate and the staff is very helpful.
28 april 2025
Antwoord van Entripy Custom Clothing
Hi Rina,
Thanks so much for the great feedback! We’re happy to hear that placing and receiving your orders has been a smooth experience and that the portal has been easy to use.
It also means a lot to hear our staff has made a positive impression—we’re proud to have a team that’s always ready to help. We’ll be sure to pass along your kind words!
We appreciate you taking the time to share this and look forward to your next order!
Endless issues and glitches lately
Endless issues and glitches lately - lasted being that my order could not be fulfilled due to a minimum quantity order - a glitch allowed me to place the order but they won’t fulfill it.
Just bought some way nicer custom hats from Lids, cheaper too! Goodbye Entripy!
14 april 2025
Antwoord van Entripy Custom Clothing
Hi Vlad,
We’re truly sorry to hear about your recent experience and the frustration it caused. We understand how disappointing it must have been to place an order—only to later learn it couldn’t be fulfilled due to a system error. That’s not the experience we ever want for our customers.
Since the launch of our newly built site in early April, we’ve been actively addressing technical issues like the one you encountered. We’ve made meaningful progress and continue to work every day to improve functionality, accuracy, and overall ease of use.
While we’re sorry to see you go, we genuinely appreciate the feedback—it helps us grow and do better. We’re excited about the improvements we’ve made since your review and we’d love to welcome you back to give you the five-star experience we’re aiming for.
Bianca was very helpful in placing this…
Bianca was very helpful in placing this order. The shirt that I previously used was out of stock and she was able to recommend a substitute. Thanks!
3 april 2025
Antwoord van Entripy Custom Clothing
Hi Richard,
Thanks so much for your kind words! We’re thrilled to hear that Bianca was able to step in and help with your order—especially in finding a great substitute when your preferred shirt was out of stock.
We’ll be sure to pass along your thanks to her! We’re lucky to have her on the team and even luckier to have customers like you.
Looking forward to your next order!
Antwoord van Entripy Custom Clothing
Hi Gillian,
Thanks so much for your review! We’re thrilled to hear the item was perfect and that you had a great experience with our customer service team.
We truly appreciate your support and look forward to helping with your next order!
Antwoord van Entripy Custom Clothing
Hi Lyra,
“Nice!” is exactly what we love to hear—thank you!
We’re glad the ordering process was a breeze and that your delivery was right on time. Quick, simple, and smooth is always the goal.
We appreciate you taking the time to leave a review and look forward to your next order with Entripy!
The lady was super helpful and found…
The lady was super helpful and found our old order and placed a new order for us!!
17 april 2025
Antwoord van Entripy Custom Clothing
Hi Melissa,
We really appreciate your thoughtful review! It’s always great to hear when our team can make the process easy—especially by helping to locate past orders and get everything sorted quickly.
We’re glad we could help, and we’re always here whenever you need us again!
Loved the impact of logo transfer but…
Loved the impact of logo transfer but the weight was quite flimsy on the pencil case
31 maart 2025
Antwoord van Entripy Custom Clothing
Hi Christine,
Thank you for your feedback! We’re so glad to hear you loved the impact of the logo transfer—it’s great to know it made a strong impression.
We appreciate your note about the weight of the logo material. Your input helps us evolve our decoration techniques and improve the overall experience.
Thanks again for sharing your thoughts—we look forward with helping with your next order soon!
Antwoord van Entripy Custom Clothing
Thanks for the great review! We're so glad to hear the process was smooth and your order arrived quickly—just the way it should be.
We appreciate you choosing Entripy and look forward to helping with your next order!
Beyond happy with the Entripy team
Beyond happy with the Entripy team!
A few callouts, service and quality is absolutely there with a great price point. For me the experience was even better, my team changed their minds and Entripy helped us out. Coordinating drop and delivery, helping meet our timelines. Above and beyond.
Couple shoutouts to Bianca for all the emails and coordinating, the leaders that made exceptions to help, the workers for your speed and support and Gill for the delivery!
Thanks everyone!
18 maart 2025
Antwoord van Entripy Custom Clothing
Hi Jarod,
Wow—thank you for such an incredible review! We’re absolutely thrilled to hear that your experience with the Entripy team went above and beyond expectations.
From coordinating changes on the fly to meeting your deadlines, it means a lot to know our team came through for you. We’ll be sure to pass along your shoutouts to Bianca, Gill, our production team, and everyone else who played a part in making it happen.
And as for Gill—delivering that signature yellow box is the highlight of his day (and he does it with pride)!
Thanks again for trusting us with your order. We can’t wait to help with the next one!
Misleading Communication, Poor Service, and a Complete Lack of Accountability
I received an email at 8:24am saying my order was ready. One would reasonably assume that meant my entire order was ready. After driving to the warehouse I was sorely disappointed to find my order was in fact not wholly fulfilled. Had a conversation with Michael from the Client Experience team who told me I’d receive an email stating there were defective sweaters to my order. However, logically, one would think I would have received this notice prior to receiving the email confirming my order was ready for pickup. It was additionally disappointing as I paid extra for the express service.
I am extremely disappointed in the lack of care your company provides for its customers. It is your due diligence to give adequate notice to your customers, should there be a delay or defects in their order. It is not right to send me an email saying my order is ready for pick up, drive to your facility, only to discover my order isn’t actually ready. I had to find time out of my very busy schedule and drive back the extra hour to your facility to pick up the remaining items from my order the next day.
My experience with your company has been nothing short of terrible, Client Experience did not seem to care about the lack of notice, and the order not being wholly fulfilled when I had been notified that it had been since "80% of the order was done a day ahead". Offering me $50 off on my next order is a joke as my organisation will not be doing business with Entripy again.
18 maart 2025
Antwoord van Entripy Custom Clothing
Hi Emily,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it in detail. It’s clear that the miscommunication around your pickup notice, especially after paying for express service, caused real frustration—and understandably so.
While we won’t make excuses, we do want to acknowledge that with the recent launch of our new website, we encountered unexpected technical glitches and communication breakdowns that impacted a small number of orders, including yours. We recognize that this doesn’t change what happened—but it does reinforce how important timely, accurate updates are, especially when customers are depending on us.
Your feedback has been shared with our leadership and Client Experience teams, and it’s helping guide the continued improvements we’re making across both our systems and our service approach. We know we fell short here, and for that, we sincerely apologize.
We truly appreciate your feedback and the time it took to share it. We do hope that in the future there might be an opportunity to earn your business again and continue delivering the quality and service you expect from us.
Everything from the customer service to…
Everything from the customer service to the logo embroidery and final product was top notch. The process couldn’t possibly be an easier.
24 maart 2025
Antwoord van Entripy Custom Clothing
Hi Sheri,
Thank you so much for the amazing review! We're thrilled to hear that everything—from customer service to logo embroidery—met your expectations and that the process felt effortless.
Making things easy and delivering top-quality results is exactly what we aim for, and it's so rewarding to know we hit the mark. We look forward to helping with your next project!
Entripy got our order at the right…
Entripy got our order at the right price and delivered as promised.
We have been dealing with Entripy for at least 15 years and we have never had a problem of any kind.
They are the best!
20 maart 2025
Antwoord van Entripy Custom Clothing
Hi Michael,
Thank you so much for your kind words and incredible loyalty over the past 15 years.
It means the world to us to know we’ve consistently delivered on quality, pricing, and service—and we’re grateful to have earned your trust time and time again. Long-standing customers like you are at the heart of what we do, and we’re honoured to be your go-to partner.
We look forward to many more years of working together!
So accommodating and great quality.
18 maart 2025
Antwoord van Entripy Custom Clothing
Hi Alanaa,
Thank you for the great review! We’re so glad to hear you found our team accommodating and the quality top-notch—that’s exactly what we strive for.
We appreciate your support and look forward to helping with your next order!
Antwoord van Entripy Custom Clothing
Hi Gavin,
We love hearing this, and thanks for the great feedback.
We’re proud to offer an easy ordering experience, fast delivery—and yes, to be proudly Canadian! Supporting businesses like yours from right here at home means a lot to us.
We appreciate your kind words and look forward to your next order.
Entripy is always great to work with
Entripy is always great to work with, Unfortunately they were tied by supplier issues, but the team always responded in a great timing and help as required.
11 maart 2025
Antwoord van Entripy Custom Clothing
Hi Randy,
Thank you so much for your continued support and for taking the time to share your experience.
We’re sorry to hear about the supplier challenges, but we’re glad our team was able to respond quickly and support you throughout. Even when we face obstacles beyond our control, it means a lot to know you still found the service reliable and helpful.
We truly appreciate your patience and trust—and we’re always here to help with your next order!
Love the product, not the process
The online chats really helped me work through the (many) questions I had for the company and to place my order. The process is a little convoluted, though, because those who are placing bulk orders of one product can't tell the people who are ordering the product how much it's going to cost because it depends how many are purchased, and people may not buy them if it costs a certain amount? I wish there were "range" prices like there are on other sites (buy 0-15, it's this price, buy 16-30 it's this price, buy 31+ it's this price... etc). I think the process for ordering should be made less cumbersome, and the process for ordering 'sample sizes' could also be made clearer.
12 februari 2025
Antwoord van Entripy Custom Clothing
Hi Heather,
Thanks for your feedback—we’re glad you loved the product and found our chat team helpful!
We know bulk pricing and sample requests can be tricky. With our new website, ordering samples is now easier than ever—you can order directly from individual product pages. We hope you’ll give it a try.
Your input helps shape our improvements, and we appreciate you taking the time to share it. We look forward to making your next experience even better!
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