I had an issue with printing and I was told someone would look into it and follow up with me. At this point it has been almost 20 days, 3 attempts to connect by email and I have received no response.
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Lees wat reviewers zeggen
We've been using Entripy for our business needs for almost 20 years = a variety of products from shirts to hoodies, jackets, bags, etc. We have never had an issue with any product or any service. Ex... Toon meer
Anna made the difference. What I'm finding more and more these days is that companies compete on product, price, efficiency and accuracy. The good ones rise to the top, but at the top the great one... Toon meer
Bedrijf heeft geantwoord
Excellent service over the phone in regards to choosing the right product. Quality of shirts and hats was also very good once completed.
Bedrijfsgegevens
Geschreven door het bedrijf
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contactgegevens
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,0
Goed
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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It's all about service
I was looking for a small run of custom t-shirts. I sent an e-mail to customer service and waited. The response was fast, the service I received was awesome, very responsive. I was directed to a few product selections, a proof was provided and all got done in the allowed time. I had an amazing experience with Anna!
23 september 2025
Antwoord van Entripy Custom Clothing
Hi Marc,
Thank you so much for your review! We’re thrilled to hear that you had a smooth experience from start to finish and that Anna was able to support you so effectively. We appreciate your trust in us for your custom order and look forward to working with you again!
Friendly & Helpful
I was new to my job, trying to figure out how to reorder product from an account I could not access due to changes made by both Entripy and our office. With Entripy's patient help, they made my first time ordering a breeze. They located old account info and carried the design forward to our new account. Locating the original design was much appreciated as I didn't have to start from scratch.
The order was received by Entripy and processed quickly as well. Excellent customer service -- friendly and helpful. And our customers love the bags!
15 september 2025
Antwoord van Entripy Custom Clothing
Hi Karina!
Thank you so much for your kind words! We’re so glad our team could make your first order experience a smooth one. Transitions like that can be tricky, so we’re happy we could help carry your design over and save you the extra work. We’ll be sure to share your feedback with the team and we love hearing that your customers are loving the bags too!
Missed the mark.
We have always had great service with Entripy in the past, but I have to say this was unfortunately fell short. Our order was 3 weeks late- but we didn’t receive notice it wouldn’t arrive until the day before our event- even though they hadn’t even started processing. Communication really missed the mark this time. Although they said we would receive a reimbursement %- we still have not received that.
When we did receive our order- it was done beautifully. But I have to say this experience was disappointing.
11 september 2025
Antwoord van Entripy Custom Clothing
Hi Jackie,
Thank you for your honest feedback. We’re truly sorry this experience didn’t meet the level of service you’ve come to expect from us. We understand how frustrating the delay and communication issues must have been, and we’re addressing this with our team to prevent it in the future.
I’ve also flagged your reimbursement to ensure it’s processed. We’re grateful for your continued trust and glad to hear the final products turned out beautifully.
The shirts came out great and everyone…
The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not clear why there is a "create your design" feature that is not actually where you place your order. Also the interface where we approve the proofs is not very user friendly and I was always worried my proofs did not go through.
11 september 2025
Antwoord van Entripy Custom Clothing
Thanks so much for sharing your experience! We’re thrilled to hear that your shirts turned out great and that our team was quick to respond.
We really appreciate your feedback about the ordering and proofing process our website is still fairly new, and we’re rolling out enhancements in phases to make it smoother and more intuitive. Your input helps us make those improvements even better!
Great products always delivered on time.
10 september 2025
Antwoord van Entripy Custom Clothing
Hi Paul,
Thank you so much for your kind words! We’re thrilled to hear you’ve had consistently great experiences with our products and delivery. We truly appreciate your continued support and look forward to serving you again soon!
Good quality products quick delivery…
Good quality products quick delivery and easy to order
8 september 2025
Antwoord van Entripy Custom Clothing
Hi Robert!
Thank you so much for your kind words! We’re thrilled to hear you found the ordering process easy and that your products arrived quickly and in great quality. We appreciate you taking the time to share your experience and look forward to helping with your next order!
Fast and quality product
Fast and quality product, and excellent help line customer service that facilitated my order.
5 september 2025
Antwoord van Entripy Custom Clothing
Hi Tracey,
Thank you so much for your wonderful feedback! We’re so glad to hear you were happy with both the quality of your order and the support from our team. We’ll be sure to share your kind words with our customer service crew, they’ll love hearing this!
Repeat Orders are an Issue.
Love the company and products are good. Dislike the ordering interface. When I try to do a repeat order, it should be easy yet thread colours for embroidery get changed and require making changes and going through new proofs. Testing Entripy as a uniform suppplier and am hoping that this is resolved.
2 september 2025
Antwoord van Entripy Custom Clothing
Hi Calvin,
Thank you so much for sharing this feedback with us! We’re really glad to hear you love the company and products, and we also truly appreciate you pointing out where the process can be smoother.
You’re absolutely right, repeat orders should feel effortless. We’ve recently launched our new site, and we’re rolling out enhancements in phases to continually improve the experience. Part of this includes streamlining the workflow for repeat orders so things like embroidery thread colours don’t cause unnecessary delays.
We’re grateful you’re giving Entripy a try as your uniform supplier, and we look forward to showing you how much easier the process will be as these improvements roll out.
Would recommend.
Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website software could use some improvement - design software was a bit clunky to deal with and proof approval software seemed to get stuck and needed additional human input via emails to complete process.
5 september 2025
Review zonder uitnodiging
Antwoord van Entripy Custom Clothing
Hi Sarah!
Thank you so much for taking the time to share your experience with us! We’re so glad to hear you were happy with the quality of your order and that everything matched the proofs.
We also really appreciate your feedback on our website tools, our team is actively working on improvements to make the online experience smoother.
We’re grateful for your order and look forward to working with you again soon!
Entripy values customer relationships
Customer service team is understanding and have their priorities straight. Customer satisfaction is first. Will be coming back to work with them again!
25 juli 2025
Antwoord van Entripy Custom Clothing
Hi Slava,
Thank you so much for your kind words! We’re thrilled to hear that you felt supported by our customer service team. Putting our customers first is always our top priority, and it means a lot to know that it showed in your experience. We look forward to working with you again!
Customer service is an always great
Customer service is an always great. the quality of products I have ordered have always been top notch!
16 augustus 2025
Antwoord van Entripy Custom Clothing
Hi Steve,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such great experiences with our customer service and products. We truly appreciate your support and look forward to creating more top-notch orders for you in the future!
Wanted this to be a good review so badly but it's just honestly very bad.
1. the site doesn't show or tell you that your billing info is saved on their site. I think this is a HUGE privacy and security breach.
2. Between 2025 Aug 11 - Aug 20, when users log in they cannot see their past, or pending orders.
3. Due to issues listed in 1. and 2. and the lack of clarity or a functional working website, more than 1 proof was generated, our company ended up with 2 orders. I only found out when I saw the credit card charge on the Aug 20. I tried and failed to view my own orders and information on Chrome, Edge and Firefox to no avail.
4. Billing dept was unable to stop production so our company ended up eating the $2000. + order twice, totaling over $4000.
Entripy, I beg you, PLEASE set up a proper pay wall and proper pay site and test it BEFORE using it.
12 augustus 2025
Antwoord van Entripy Custom Clothing
We’re very sorry to hear about your experience and value your feedback, as it helps us strengthen our platform and deliver a smoother experience for our customers.
Please be assured that we take the privacy and security of customer data seriously. Credit card information is never stored on our site as payments are processed securely through a trusted third-party provider to keep your details safe, while also making reorders more convenient.
Regarding the two proofs mentioned, these were generated from two separate orders of differing order values, artwork and quantities, placed on two different dates. Payment for each order was processed only when the artwork and order details were reviewed and approved by the registered user.
As we launch our new site, creating a seamless and intuitive experience is our highest priority. A member of our team will be reaching out to you directly to better understand the challenges you encountered. We are committed to earning back your trust and delivering the uncompromising service that Entripy is known for.
Amazing Customer service and prompt and…
Amazing Customer service and prompt and reliable delivery. A great experience and will continue to do repeat business.
12 augustus 2025
Antwoord van Entripy Custom Clothing
Hi Doug,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We truly appreciate your support and look forward to working with you again
Not their best effort, then an actual ripped seam
Was a bit disappointed that I had to pay the individual cost for adding a jersey to the order even though my original order had not yet been completed. Invoice was also incorrect resulting in a second payment needed. Website proof page did not work, would consistently spin.
26 juni 2025
Antwoord van Entripy Custom Clothing
Hi Travis,
Thanks for sharing your feedback. We’re sorry for the challenges you experienced with the invoice, and website. Our site is still new, and we’re making ongoing improvements to prevent issues like this.
Thank you for providing photos so that we can get your jersey replaced for you.
We appreciate your patience and the chance to do better.
If you do any business with these…
If you do any business with these people at all they take your information and use it to contact you continuously. Unbelievably unprofessional.
SHOP ELSEWHERE.
4 september 2025
Review zonder uitnodiging
Antwoord van Entripy Custom Clothing
Hi Lee,
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share this feedback. It’s never our intention to make anyone feel like they’re being contacted continuously, and we regret that it came across that way.
We’ve recently relaunched our site, introduced new features, and expanded our product offering. While many customers have been excited about these changes, your feedback is a valuable reminder that we need to balance how we share updates with ensuring the experience feels right for everyone.
If you haven’t already unsubscribed from our emails, please feel free to reach out directly to our team at clientcare@entripy.com, and we’ll ensure you’re removed right away.
Thank you again for sharing your perspective — it helps us continue to improve, and we’d love the opportunity to earn back your trust.
When I received my order it wasn’t what…
When I received my order it wasn’t what I had agreed to. I contacted your customer support and they took care of the issue and made sure that my order was still delivered on time.
4 augustus 2025
Antwoord van Entripy Custom Clothing
Thank you for sharing your experience! We’re sorry for the initial mix-up, but glad our team could make it right and ensure your order arrived on time. We truly appreciate your patience and your trust in Entripy.
Terrible customer service will not use…
Terrible customer service will not use this company again. When placing order was given a date that would allow my product to be picked up before the day I needed them. Two days later circumstances occurred where I wouldn’t be able to physically pick up the product. Contacted customer service and managed to get them to switch my order to delivery which I had to pay extra for. No big deal. A day later I am now receive a notification that my product won’t be delivered until 2 days after the date I needed the shirts. If I knew that was gonna be the actual delivery date now the one given initially I wouldn’t have placed an order. So realizing I had zero other others I inquired how I could get these shirts on time and was told I could pay to get them shipped in 24hrs which having no choice I had to pay a lot for. So in the end a $100 order turned into a $300+ order for 6 shirts!! Didn’t even get refunded the initial delivery cost I paid for!! Absolutely will not use this company again and will tell absolutely everyone I know to stay away from this company!!!
30 juli 2025
Antwoord van Entripy Custom Clothing
Hi John,
We’re sorry to hear about your experience. Our understanding was that your event was on August 9th, and your order was delivered on August 7th, earlier than the original promise date of August 8th. We’ll be reaching out directly as we’d love the chance to earn your trust back.
Entripy is invested in your success.
Entripy went over and above to make sure I was happy with my purchase and was receptive to the feedback I provided. I am not a big company or a design professional, just someone looking to do something fun for my family. They helped make our little dreams a step closer to reality.
29 juli 2025
Antwoord van Entripy Custom Clothing
Hi Graham,
We love hearing this! Thank you for trusting us with such a special project. Whether it’s for a big company or a fun family idea, we’re always here to help bring your vision to life. We’re so glad we could be part of making your dream a reality!
All the products were great quality
All the products were great quality. Good print. And correct to what I asked for.
16 juli 2025
Antwoord van Entripy Custom Clothing
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the quality, print, and accuracy of your order. Your satisfaction means a lot to us, and we look forward to creating more custom products for you in the future.
Satisfied
CSR very helpful in order process. Easy pickup. Prompt on their order ready date. Will order again!!
16 juli 2025
Antwoord van Entripy Custom Clothing
Thank you so much for sharing your experience! We’re especially glad to hear our CSR was helpful during your order process, that’s exactly the kind of service we strive for. It’s great to know pickup was smooth and on time. We truly appreciate your support and look forward to your next order!
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