I had an issue with printing and I was told someone would look into it and follow up with me. At this point it has been almost 20 days, 3 attempts to connect by email and I have received no response.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We've been using Entripy for our business needs for almost 20 years = a variety of products from shirts to hoodies, jackets, bags, etc. We have never had an issue with any product or any service. Ex... Toon meer
Anna made the difference. What I'm finding more and more these days is that companies compete on product, price, efficiency and accuracy. The good ones rise to the top, but at the top the great one... Toon meer
Bedrijf heeft geantwoord
Excellent service over the phone in regards to choosing the right product. Quality of shirts and hats was also very good once completed.
Bedrijfsgegevens
Geschreven door het bedrijf
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contactgegevens
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,0
Goed
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is my third company and we've…
This is my third company and we've always have and will Entripy. Great quality in product and cost.
12 november 2025
Antwoord van Entripy Custom Clothing
Thank you so much for your continued trust and support! We’re honored to have been part of all three of your businesses, and we’re thrilled to hear you’ve consistently had a great experience with our quality and pricing. We truly appreciate you choosing Entripy.
I love working with your team
I love working with your team. I had a group of shirts I was imprinting in different sizes and styles. I’d had a problem with the artwork and your design people made it work quickly, making some great suggestions along the way.
6 november 2025
Antwoord van Entripy Custom Clothing
Thank you so much for the kind words! We're thrilled to hear that our design team was able to step in quickly, sort out the artwork issue, and help bring your project to life. We really appreciate you choosing to work with us and look forward to supporting your next order!
Bulk shirt order
We ordered shirts for our club volleyball. We ordered the shirts in bulk. They were very responsive via email to make sure we were getting exactly what we wanted. Thanks!
10 november 2025
Antwoord van Entripy Custom Clothing
Thank you so much for the great review! We’re glad to hear our team was responsive and helped ensure your volleyball club got exactly what you wanted. We appreciate you choosing Entripy and hope to work with you again soon!
Dishonest, Indifferent, and or incompetent
Do not order. We’ve spent the last week being told that our order would arrive. After multiple attempts to get an order delivered to our school, they delivered to the wrong address. This was after multiple calls and emails to get proofs completed and the order completed. I’ve had to follow up on multiple occasions. When the order arrived, it was less than half the order. As such, our students did not receive their orders on time for the school event. They should be ashamed of their indifference and dishonesty. They have been less than honest and provided multiple excuses. A horrible experience.
5 december 2025
Review zonder uitnodiging
Antwoord van Entripy Custom Clothing
Thank you for sharing your experience. I’m very sorry for the frustration this caused you and your students.
After reviewing your order and the issues that occurred, I will be reaching out to you directly to discuss what happened and how we can make this right. Your feedback is important, and we’re committed to improving our processes to ensure this doesn’t happen again.
Thank you for bringing this to our attention.
Always a good experience
Friendly, professional and helpful staff. Great products.
Only problem was the order system which seems to need a bit more work. I had a couple of glitches, but thanks to Anna everything went smoothly in the end.
4 november 2025
Antwoord van Entripy Custom Clothing
Thank you so much for your kind words! We’re thrilled you had a great experience with our team and products. We appreciate your patience with the system glitches we’re actively working on improvements. We’ll be sure to pass your shoutout along to Anna!
Great service and quick turn around
Great service and quick turn around. Shirts we ordered are great. Thanks!
6 november 2025
Antwoord van Entripy Custom Clothing
Thank you! We’re so glad the shirts turned out great and that everything arrived quickly. We appreciate your support and can’t wait to create for you again!
If there was a zero…
If there was a zero, I would choose it.
No phones work. Their deadlines are a joke. For a huge company, their wesbite, customer service and timelines should be better.
Lesson learned.
4 november 2025
Antwoord van Entripy Custom Clothing
Thank you for your feedback, and I’m very sorry for the experience you had.
This isn’t the level of service we aim to provide, and I appreciate you bringing it to our attention. I’ll be reaching out directly to review what happened and see how we can make this right.
Ordering on line
Ordering on line, making changes, getting discount was difficult
One of the colours advertised on your promo was out of stock with no restock date available
We had to check stock levels weekly-why us?
Stormtech Jackets-final product were nice
5 november 2025
Antwoord van Entripy Custom Clothing
Thank you for sharing your feedback. We’re glad you were happy with the final Stormtech jackets, but we’re sorry the ordering process felt difficult from making changes, to applying discounts, to keeping an eye on stock levels. With live inventory, items can sell out quickly, but you shouldn’t feel like you’re the one who has to monitor it.
We appreciate you highlighting this and will use it to improve. We’d love the chance to give you a smoother experience next time.
Slow service
We ordered out academy hoodies in Sep and received them only now in November. It was help in a loop as accounting did not process it and we were not notified at our end
29 oktober 2025
Antwoord van Entripy Custom Clothing
Thank you for your feedback, and we’re truly sorry for the delay you experienced. In situations where there’s a payment issue or hold, we’re normally notified right away but in this case, that alert didn’t come through on our end either, which caused the order to sit in a loop. This is not the typical experience we aim to provide.
We appreciate your patience, and we’d love the opportunity to work with you again and show you the smooth process we’re known for. We’ll be reaching out directly as well.
Antwoord van Entripy Custom Clothing
Thanks so much for your review! We’re glad to hear you received great service and found our team professional. We appreciate you choosing Entripy and hope to work with you again soon!
Antwoord van Entripy Custom Clothing
Thank you for letting us know. I sincerely apologize for the lack of communication, the missing piece was flagged as a defect on our end, but that update was not properly relayed to you. It has since been completed and is now ready for pickup.
We’ll reach out shortly to confirm your preferred delivery address so we can ship it out to you right away.
Thank you again for your patience, and we're sorry for the inconvenience.
terrible customer service
20 oktober 2025
Antwoord van Entripy Custom Clothing
Thank you for your feedback. I’m truly sorry that our service missed the mark for you. This isn’t the experience we want for our clients. I’ll be reaching out directly to learn more and make sure we address this properly.
Great service as always
Great service as always. I am a repeat customer and will keep coming back
21 oktober 2025
Antwoord van Entripy Custom Clothing
Hi Roch,
Thank you for your kind feedback! We’re so glad your order met your expectations in both quality and design. We look forward to working with you again!
I was having trouble designing what I…
I was having trouble designing what I wanted online, I reached out to Entripy staff and they helped out immediately and I got a great looking product.
17 oktober 2025
Antwoord van Entripy Custom Clothing
Thank you for sharing your experience! We’re so glad our team was able to jump in and help bring your design to life. Sometimes the online tools just need a little human backup and we love being part of that process.
We’re thrilled to hear that you ended up with a great-looking product, and we appreciate you choosing Entripy!
no happy at all ..
no happy at all ... your design team should know the proper size for numbers on a hockey jersey.. when i explained to them that on the proof they looked small they assured me it would be ok,,, so i appoved the artwork.. upon receiving the product i was very dissapointed not only the letters were small they dont comply with hockey canada rules.. further more when tried to explain this to entripy ,.. i was constantly deflected with excuses ,,, i simply wanted to explain to maybe help with a future order,,
7 oktober 2025
Antwoord van Entripy Custom Clothing
Hello Jonathan,
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how disappointing it must have been to receive jerseys that didn’t meet your expectations, especially after raising your concerns during the proofing stage.
Thank you for taking the time to chat with me to discuss your order and ensure we resolve this issue for you. Your feedback helps us take the right steps to prevent similar issues from happening again.
Again, we sincerely apologize for the frustration this caused and appreciate your patience as we work to make things right.
The website worked well and all updates…
The website worked well and all updates were informative.
3 oktober 2025
Antwoord van Entripy Custom Clothing
Hi William,
Thank you for the great feedback! We're happy to hear the website experience and order updates were smooth and helpful. We appreciate you choosing Entripy!
Antwoord van Entripy Custom Clothing
Hi AJ,
Thank you so much for your kind words! We're thrilled to hear you were happy with the quality, speed, and service. We appreciate you choosing Entripy and look forward to working with you again soon!
Colours and Stock
Customer service is quick. Not much customization allowed. You need new purple colours, some of the purple colours look more navy.
Also, rush service is not provided for every item, which caused a big delay on my end. If a product is not available it should show "out of stock" I had to order adult size jerseys for instead of ladies, they were a bit long due to that.
Overall, quality was there. I would re-order in the future.
26 september 2025
Antwoord van Entripy Custom Clothing
Hi Eleonora,
Thank you so much for sharing your feedback! We’re happy to hear you were pleased with the overall quality and our customer service team.
We really appreciate your suggestions regarding the purple colour options, product availability, and rush service. Our goal is always to make the ordering process as smooth as possible, and feedback like yours helps us identify where we can improve.
We’ll be sure to share your notes with our production and product teams for review. We look forward to working with you again in the future!
Quick and easy process
It was easy to place the order online and was informed of the status. The staff at the pick up location were very friendly and double checked I had all my orders fulfilled for pick up.
Thank you
25 september 2025
Antwoord van Entripy Custom Clothing
Hi Frank!
Thank you so much for your feedback! We're thrilled to hear that the ordering process was smooth and that our team provided a friendly and thorough pickup experience. It means a lot to us. We appreciate you choosing Entripy and look forward to helping you again soon!
Wally And Anna from Entripy Custom…
Wally And Anna from Entripy Custom Clothing expressed phenomenal client care for our team from the beginning of the process to the pickup of the finished product (the end of the process). They really took the time, to explain everything, work with us (the client), on the pricing was great, the product, everything, they truly exemplified client care. I want you to know. There are not too many businesses out there that have this mindset. A shout out to ALL staff who worked on our T-Shirts the graphics, the intricacies of our T-Shirts. The finished product was perfect. Excellent Work Entripy Staff! Strongly recommend Entripy Custom Clothing.
23 september 2025
Antwoord van Entripy Custom Clothing
Hi Jennifer,
Thank you for such an amazing review! We’re truly touched by your kind words. Wally, Anna, and our entire team put a lot of heart into every order, so knowing that you felt supported, understood, and taken care of from beginning to end means everything to us. We’re thrilled that you loved the final product and we’re grateful for your recommendation. We can’t wait to work with you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.