I had an issue with printing and I was told someone would look into it and follow up with me. At this point it has been almost 20 days, 3 attempts to connect by email and I have received no response.
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Lees wat reviewers zeggen
We've been using Entripy for our business needs for almost 20 years = a variety of products from shirts to hoodies, jackets, bags, etc. We have never had an issue with any product or any service. Ex... Toon meer
Anna made the difference. What I'm finding more and more these days is that companies compete on product, price, efficiency and accuracy. The good ones rise to the top, but at the top the great one... Toon meer
Bedrijf heeft geantwoord
Excellent service over the phone in regards to choosing the right product. Quality of shirts and hats was also very good once completed.
Bedrijfsgegevens
Geschreven door het bedrijf
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contactgegevens
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,0
Goed
6K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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School basketball/volleyball jerseys…
We got basketball/volleyball jerseys for our school. The ordering platform was not super user-friendly, but the value was excellent and the quality is decent. Our order took a bit longer than expected, but we left a long lead time so it arrived in time for our sports season. In general, we are happy with how they look and feel, BUT the sizing was unexpectedly large. I should have done more research, but I assumed from kids clothing sizes that a Youth M would correspond roughly to a 10-12 kids size. We are a middle school of 11- to 14-year-olds, so we ordered a mix of YM, YL, YXL, and some adult sizes. The Youth M fit our largest Grade 8s perfectly, and everything else fits like a dress. There are no jerseys that would comfortably fit the smaller Grade 6s. If you are buying jerseys, size them down at least 2 sizes.
6 januari 2026
Antwoord van Entripy Custom Clothing
Hi Brooke,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you were happy with the value, quality, and that everything arrived in time for your season.
We really appreciate you calling out the sizing, jersey fits can definitely run larger than standard youth clothing, and your note will be helpful for other schools ordering teamwear. We’ll also share this internally as we continue working to improve sizing guidance and the ordering experience overall.
Thanks again for choosing Entripy, and we wish your teams a great season!
Great & reliable service
Printing was done well & delivery was on time. Pricing was good as well, so can't really ask for more!
6 januari 2026
Antwoord van Entripy Custom Clothing
Hi David,
Thank you for the great feedback! We’re happy to hear everything met your expectations, quality, timing, and pricing. We really appreciate you choosing Entripy.
Quick and easy
Quick and easy.
I have used Entripy for several years for a small run tee shirt order on a yearly basis. Really easy to design, sign off on and then pick up. Quality product time and time again.
5 januari 2026
Antwoord van Entripy Custom Clothing
Hi Andrew,
Thank you for being a long-time Entripy customer! We’re so glad the process continues to be easy and that the quality has been consistent year after year. We truly appreciate your continued trust
Entripy advertised a 5 day turnaround
Entripy advertised a 5 day turnaround. It's now been a month and not delivered. Customer service has been responsive but seemingly incapable of helping or giving a direct or honest answer.
5 januari 2026
Antwoord van Entripy Custom Clothing
Hi Stephen,
We’re very sorry for the delay and frustration with your order. This is not the experience we aim to provide. We’ve reviewed the situation and are actively working to make it right. Our team has also addressed the issue internally to prevent it from happening again.
Uniform & Teamwear Experts
Uniform & Teamwear Experts, exceptional at creating professional, cohesive custom uniforms
13 januari 2026
Review zonder uitnodiging
Antwoord van Entripy Custom Clothing
Hi Allison,
Thank you for the kind words! We’re proud to be your uniform and teamwear partner and are glad to hear the final result felt professional and cohesive. We really appreciate your support.
Focused on using good materials and…
Focused on using good materials and clean construction, their custom clothing is designed to withstand frequent wear and washing
21 januari 2026
Review zonder uitnodiging
Antwoord van Entripy Custom Clothing
Hi Ethan,
Thank you! We really appreciate your feedback. We take pride in using quality materials and clean construction so your custom clothing lasts through frequent wear and washing.
Creative associates did well working…
Creative associates did well working with asks.
Order was 1 or 2 days late.
New at this, suggestions would be appreciated for making bolder outlines or improvements.
18 december 2025
Antwoord van Entripy Custom Clothing
Thank you for your feedback! We’re glad to hear our creative associates supported your requests well. We apologize for the slight delay and appreciate your patience. We also value your suggestions they help us continue improving our designs and processes. We look forward to working with you again!
LOVE
LOVE! Expensive but I need my no. profit to look professional. Second purchase around $700. I need quality material since the items will be worn over and over again for events. I will continue to order from them for my quality marketing clothing.
17 december 2025
Antwoord van Entripy Custom Clothing
Hi Tina!
Thank you so much for your continued support! We truly appreciate you choosing us again and trusting us with your marketing apparel. We’re so glad to hear the quality has met your expectations and that the pieces are working well for your events. We look forward to supporting your brand again soon!
Paid for Services Not Fufilled
I paid for a rush order, and also paid extra for rush shipping only for the items to be delivered late. So frustrating. :( No complaints about the product itself! It’s always good quality!
12 december 2025
Antwoord van Entripy Custom Clothing
Hi Carla,
Thank you for sharing this, and we’re truly sorry for the frustration caused by the delay. You absolutely had every right to expect on-time delivery.
I’ll be reaching out to you directly to refund the rush fee as this experience did not meet the standard you paid for.
We really appreciate your kind words about the product quality, and we hope to have the opportunity to provide you with a smoother experience next time.
I have ordered every year for 5 years
I have ordered every year for 5 years. Amazing product every time!!
10 december 2025
Antwoord van Entripy Custom Clothing
Hi Zack,
Thank you so much for your continued support over the past five years! We truly appreciate your loyalty and are so happy to hear you’ve loved the product every time. We look forward to many more orders together!
Poor communication - late order
Poor communication.
My order was over 12 days late - they advertise 5 day turnaround
If it was a day or two more , not a big deal but no replies to three days worth of calls and emails only to be told - sorry only - busy !
8 december 2025
Antwoord van Entripy Custom Clothing
Hi Nancy,
We’re truly sorry for the delay and the lack of communication. You’re right to expect better, especially with our advertised turnaround time.
While the holiday rush impacted our response time, we should have communicated more clearly, and we apologize for the frustration this caused.
Thank you for your feedback it’s been shared internally so we can improve.
Late Orders
I'm not sure if it is because of the recent move in venues, but we had 2 orders come late this year. One took 14 business days to produce past the proof of design, which is 9 days more than the 5 day guarantee turnaround. Due to the late completion students didn't get their order before the winter holidays. It has made the students want to look into a different company to order clothes from.
Products are good quality, and communication is always good from the employees.
28 november 2025
Antwoord van Entripy Custom Clothing
Hi Albert,
Thank you for sharing this feedback. We’re very sorry for the delays and understand how disappointing it is when orders don’t arrive before the winter holidays — especially for students.
While we’re glad to hear you’re happy with the product quality and our team’s communication, we recognize that the turnaround delay fell short of our guarantee and expectations. This has been addressed internally to prevent future occurrences.
We truly appreciate you bringing this to our attention and the opportunity to improve.
Product great, admin could be improved
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and they neglected to send me an email to let me know that my product was ready for pickup. However, both of these concerns were remedied quickly when brought to their attention.
2 december 2025
Antwoord van Entripy Custom Clothing
Hi Janet,
Thank you for your feedback and for bringing this to our attention. We’re glad to hear you were happy with the product and turnaround time.
We apologize for the invoice oversight and the missed pickup notification. The pickup email issue has since been resolved, and we appreciate you flagging these concerns so we could address them quickly.
Thank you for your continued support.
I have a picture from when I purchased…
I have a picture from when I purchased my shirt and I clearly added poly bag. For some reason, this was not added on the order. I bought these shirts for my employees and had to bring them to a local printing place in town to have them all individually bagged. I contacted entripy twice about this, customer service representatives did not want to help in any manner, or offer any kind of reimbursement for your guys system, not adding poly bag to my order. If you check my account and the email I sent to you on my end, it did show that I selected Polly bag .
I had a shirt that was the wrong size that was sent, and I still haven’t received any notification on how you guys are going to fix this. Yes, it’s just one shirt but that’s $30 to me which is a lot of money. I would at least like one shirt sent out to me.
2 december 2025
Antwoord van Entripy Custom Clothing
Hi Kevin,
We’re very sorry for the issues with your order especially given these were for your employees for Christmas. The polybagging issue and incorrect shirt size should not have happened.
A replacement is being processed, and we’ll be reaching out via email shortly to make this right.
Thank you for bringing this to our attention.
10/10 Experience
Great experience, super easy to communicate with and order the shirts. The t-shirts also look amazing!
20 november 2025
Antwoord van Entripy Custom Clothing
Hey Carter,
Thank you so much for taking the time to leave this review! We’re so glad the process felt easy and that you’re happy with how the t-shirts turned out. We truly appreciate your support and look forward to working with you again.
Antwoord van Entripy Custom Clothing
Hi Tenny,
Thank you for sharing your experience. While we’re sorry the order didn’t meet expectations, we’re glad we could make it right with a full refund.
Finally got my order and it's missing a hoodie
Finally got my order over 2 weeks after ordering and being told it would go out 3 different times and it's NOT EVEN CORRECT!
I am missing a hoodie and now one of my team members will not have the Christmas present they ordered for their parent.
It is VERY clear that smaller orders are not important to this company. All they do is say sorry and continue to give subpar service. This is not my 1st time having such issues with an order. I will not make this mistake again, I will find a company that values all their customers.
17 december 2025
Review zonder uitnodiging
Antwoord van Entripy Custom Clothing
Hi Jen,
We’re truly sorry for the frustration this caused and for the delay in your order, especially given the timing and the importance of this gift. We understand how disappointing it is to have to explain to a student that their Christmas present didn’t arrive as expected.
Entripy is known for our 5-business-day turnaround, and the vast majority of orders are completed within that timeframe. We genuinely care about every customer - big and small. In this instance, one item in the order was damaged during production. Rather than sending out a product that didn’t meet our quality standards, new stock was brought in and the item was reprinted as part of our standard process.
When this was identified, our team reached out to explain what had happened and offered to ship the replacement hoodie directly to the student to help ensure it arrived in time for Christmas. That replacement is being shipped today.
We know an apology alone doesn’t fix the situation, and we regret the stress this caused. Your feedback is important to us, and we appreciate you taking the time to share it.
Antwoord van Entripy Custom Clothing
Hey Chanel,
Thanks for bringing this to our attention. We’ve identified a system-related discrepancy with the order and are reviewing it now. Our team will be following up with you shortly to provide an update.
Outstanding customer service and…
Outstanding customer service and excellent product quality. The entire experience with Entripy Clothing was smooth from start to finish. Their team was responsive, professional, and clearly takes pride in their work. The final product exceeded our expectations, and the attention to detail really stood out. Highly recommend Entripy Clothing and would gladly work with them again.
18 november 2025
Antwoord van Entripy Custom Clothing
Hey Chad,
Thank you so much for the kind words and recommendation. We’re thrilled to hear the experience was smooth from start to finish and that the final product exceeded expectations. Our team truly takes pride in the details, so this means a lot to us. We’d be happy to work with you again anytime.
Customer Service friendly and…
Customer Service friendly and professional. When delay due to product delivery occurred, I was notified of delay and when I could expect delivery..
17 november 2025
Antwoord van Entripy Custom Clothing
Hey dale,
Thank you for sharing your experience! We’re glad our team kept you informed throughout the process and that you felt supported, even with the delivery delay. We truly appreciate your understanding and your feedback.
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