I had an issue with printing and I was told someone would look into it and follow up with me. At this point it has been almost 20 days, 3 attempts to connect by email and I have received no response.
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Lees wat reviewers zeggen
We've been using Entripy for our business needs for almost 20 years = a variety of products from shirts to hoodies, jackets, bags, etc. We have never had an issue with any product or any service. Ex... Toon meer
Anna made the difference. What I'm finding more and more these days is that companies compete on product, price, efficiency and accuracy. The good ones rise to the top, but at the top the great one... Toon meer
Bedrijf heeft geantwoord
Excellent service over the phone in regards to choosing the right product. Quality of shirts and hats was also very good once completed.
Bedrijfsgegevens
Geschreven door het bedrijf
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contactgegevens
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,0
Goed
6K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Highly recommend working with Entripy
Anna and the Production/Creative Team were so easy to work with - their patience and kindness was so much appreciated. They took time to collaborate on each suggestion that was made to ensure a quality product and the pick-up process was also smooth. I would definitely go through them again for school spirit wear.
27 maart 2026
Antwoord van Entripy Custom Clothing
Thank you so much for your kind words! We’re so glad you had a great experience working with Anna and our Production/Creative Team they’ll really appreciate the shoutout. It was a pleasure collaborating with you, and we’re thrilled everything went smoothly from start to finish. We’d love to work with you again on future spirit wear!
Easy to order
Easy to order . Great help with the order. Delivered on time . Exactly what we wanted.
26 maart 2026
Antwoord van Entripy Custom Clothing
Thank you so much! We’re glad the process was easy and that everything arrived on time just as expected. We truly appreciate your support!
The customer service is great
The customer service is great. Will do business again and have many times so far!
25 maart 2026
Antwoord van Entripy Custom Clothing
Thank you so much for your continued support! We truly appreciate your loyalty and are so glad you’ve consistently had a great experience with our customer service. Looking forward to working with you again!
Short & Professional:
A great "One Stop Shop" for our Companys Promotional Needs
Great selection of products with a great variety of value depending on your needs. Good communication via customer service and seamless interaction from initial order, proof approval, production and shipment.
Will continue to use Entropy!
😁👍👍
25 maart 2026
Antwoord van Entripy Custom Clothing
Thank you so much for your thoughtful feedback! We’re glad to hear you’ve had a smooth experience from order to delivery and that our team was able to support you along the way. We truly appreciate your continued trust and look forward to working with you again.
Inconsistent print quality
Print quality was inconsistent unfortunately.
We did reach out for an explanation and resolution, however nothing was offered.
24 maart 2026
Antwoord van Entripy Custom Clothing
Thank you for your feedback. I’m sorry to hear you feel this wasn’t resolved.
We did review your order and discuss the difference in production methods between the original and replacement items, as well as the inconsistency you noticed across the batch. We also asked for additional clarification so we could properly assess next steps.
I’m sorry the outcome didn’t meet your expectations, and we appreciate you taking the time to share your experience.
Everything from ordering and helping…
Everything from ordering and helping with the design was made easy. Product that I ordered was great quality.
20 maart 2026
Antwoord van Entripy Custom Clothing
Thank you so much! We’re really glad to hear the ordering and design process was easy and that you’re happy with the quality. We appreciate your support!
Antwoord van Entripy Custom Clothing
Thank you so much! We’re glad you find the process easy and quick, and that you’re consistently happy with the results
If I could give zero stars or negative…
If I could give zero stars or negative stars, then I would do so. Three separate orders have been neglected. Rush orders were not fulfilled and I had to follow up on multiple orders to ensure completion.
17 maart 2026
Very Satisfied with Both Service and Product
It was very easy to get in touch with their customer service, and they were extremely helpful throughout the entire ordering process. My order was delivered promptly.
12 maart 2026
Antwoord van Entripy Custom Clothing
Thank you for the great review! We're so glad everything went smoothly and that our team could help make the process easy for you. Appreciate you taking the time to share this
Last few orders have been challenged…
Last few orders have been challenged for repetitive follow ups on order accuracy prior to proof finalization. Live discussion occur to correct but then during proof process things change that were previously approved.
12 maart 2026
Antwoord van Entripy Custom Clothing
Hey Rod.
Thank you for your review. We understand your concerns regarding the back-and-forth during the proofing stage. Your feedback is valuable, and we’ll be addressing this internally to ensure better alignment moving forward. We appreciate your continued support.
A 5-star experience once again!
This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sure!
11 februari 2026
Antwoord van Entripy Custom Clothing
Hi Shana!
Thank you so much for coming back to us for a second order that truly means a lot.
We’re so glad to hear you were happy again with the quality, turnaround time, and support from our team. That’s exactly the experience we aim to deliver every time.
We really appreciate your trust and look forward to working with you again soon!
I didn't receive shirts in my…
I didn't receive shirts in my "completed order" and I wasn't notified about it. So when I got a notification about my order being ready I let other team members know we were ready to go. When we opened the box there were shirts missing. I tried to ring and find out what was going on with the "completed order" I was told someone in sales would call and that didn't happen. I had to follow up several times before I got an answer and then once things were organized I wasn't notified when the re-prints were done. Sad to try and support a local business and get such poor service.
29 januari 2026
Antwoord van Entripy Custom Clothing
Hi Simon,
I’m very sorry to read this. I completely understand how frustrating it must have been to receive a “completed order” notification and then find items missing when you opened the box especially without clear communication about the reprints.
You absolutely should have been kept informed throughout the process, and I’m sorry that didn’t happen. I also understand how disappointing it is to feel like you had to chase updates.
I will be reaching out to you directly to review this in more detail and ensure we properly address your concerns. We truly value your support as a local business, and we appreciate you taking the time to share your experience.
Non-profit discount FTW
Non-profit discount FTW! Thank you for your prompt service and high quality prints! Our events are extra successful with the shirts that you printed for our staff, participants and as prizes.
29 januari 2026
Antwoord van Entripy Custom Clothing
Hi there!
his means so much, thank you! Supporting organizations like yours is something we truly value, and we’re thrilled the prints were a hit at your events. We appreciate all the work you do!
Be careful when doing multiple sizes, they will default to the smallest graphic for everything. That means your XXL top has the same smaller graphic as your XXS.
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, worst experience since dealing with them from 1999!
UPDATE: Jenn and the team moved mountains and had my order ready. Also, a discount was offered due to the mix up. This company takes responsibility and fixes hiccups. The generous discount is going towards my new Spring order.
26 januari 2026
Antwoord van Entripy Custom Clothing
Hi Blake,
Thank you for your feedback. We’re very sorry for the delay and the lack of proactive communication regarding your order, that’s not the experience we aim to provide.
As discussed when we connected directly, we understand how important this timeline was with your event approaching, and we truly regret the added stress this caused.
We appreciate you taking the time to speak with us, and we remain committed to improving our communication and processes moving forward.
Antwoord van Entripy Custom Clothing
Thank you so much for the A+ review! We’re thrilled you were happy with the quality, turnaround time, and pricing. We truly appreciate your support!
Antwoord van Entripy Custom Clothing
Thank you so much for your kind words! We’re so glad we could make the process smooth and easy for you. That’s always our goal. We truly appreciate your support!
Great products and product support
Great products and product support. I recommend this company for your branding needs.
16 januari 2026
Antwoord van Entripy Custom Clothing
Hey Neil,
Thank you for the recommendation! We’re so glad to hear you’re happy with both the products and the support. We truly appreciate you choosing Entripy for your branding needs.
The stitching quality is great, but some issue with QC.
The stitching quality is great. Second time I’ve made an order through Entripy, because I like the custom order platform. Both orders had an issue, first was threads on some hoodies were pulling out at seems when we got the order, this order the hats didn’t come with the agreed on layout for text. One hat had all the text, other 5 hats had issues with missing embroidery text. This order felt like it took a while for a small test order.
13 januari 2026
Antwoord van Entripy Custom Clothing
Hi Harrison,
Thank you for taking the time to share such detailed feedback. We’re glad to hear you’re happy with the stitching quality and the custom ordering platform, and we truly appreciate you returning for a second order.
We’re sorry to hear about the issues you experienced on both orders, that’s certainly not the consistency we aim to provide, especially on test runs. Your comments around quality control, embroidery accuracy, and turnaround time are being shared internally so we can improve moving forward.
We appreciate your honesty and the opportunity to do better.
Quick turnaround on proof and orders
Quick turnaround on proof and orders. Good pricing on volumes. Use them quite often
7 januari 2026
Antwoord van Entripy Custom Clothing
Hey Tom! Thank you for the great feedback! We’re glad to hear the turnaround and volume pricing have been working well for you. We truly appreciate your continued support and look forward to working with you again.
Great service in 200 shirt order
Ordered 200 shirts for a sports association. Product was exactly as ordered, processed quickly and at a reasonable price. And a Canadian company!!!!!
6 januari 2026
Antwoord van Entripy Custom Clothing
Hey Cam!
Thank you so much for the great review! We’re thrilled to hear the shirts turned out exactly as expected and that the process was smooth. We truly appreciate your support of a Canadian company
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