EO Charging Reviews 

This is the second time this year that my EO Mini Pro 2 charger has ceased to function. After a protracted resolution last time, I have been awaiting contact from the EO technical team for over three weeks.

On November 19, 2024, I raised my issue with the customer service team, who informed me that a technical representative would contact me within five business days. Despite the passage of 18 business days and four subsequent inquiries to the customer service team, I have yet to receive any communication from this team. Regrettably, the customer service team is not permitted to transfer my call to the technical team, although they have indicated that a note will be placed against my case number.
Firstly, is it too much to ask to speak directly to the technical team? All they are likely to do is arrange an engineer’s appointment, which could have been scheduled 1-2 weeks ago.
Is this the right level of aftercare support for home charging customers or perhaps EO priority is with their commercial customers?

Unable to supply a replacement ev charger as faulty after a month of complaint. Component issues apparently! Told hive service this but not myself. Been waiting 4 weeks for a replacement charger! £800 out of pocket and still nothing resolved despite endless e mails and calls. Neither hive or EO will take responsibility!
Disgusting customer service!

Excellent customer support and service. Jake and Georgia have been amazing in resolving our issues.

EO Charging Technical support have no idea about their own product and just palm you off to Crystal electronics. Because it is out of warranty they don't want to know. The issue I have is that the history on the App of my charging shows continuous on and off connections with 0.0 KWH. Not a difficult question seeing it is their App, however I was told that they could not help me and need to speak with this third party company. Avoid this company

Clear communication that was quite rapid.

We had a problem after having a new hub installed at home and the WiFi wouldn’t connect to the charger I called the customer support team and was told someone would call me back within 5 working days to talk me through what to do I chased on day five and got to speak to a technical person who needed some info I got the info from our WiFi provider and called them back only to be told an agent would ring me back, 3 days later and still waiting on a call back 😡absolutely terrible service

EO electric vehicle charger worked for about a year and then on/off shorted for years. Had to be replaced within 3 years. Not what you expect from spending such a large amount of money. Rubbish products.

As per the majority of 1 star reviews, this company are a joke. My charger has never worked reliably since day one, and their customer service was useless. I managed to get an engineer out, he witnessed the fault and then he was argued down by the tech at head office until he was forced to tell me it was working now. Although they'd done nothing to fix it. Sure enough: now completely broken and I'm out of warranty. Never written a review before but this lot deserve it. Apparently the founder is in the 30 at 30 list. I hope he's proud of himself.

Faulty from the outset, fuse would trigger 1 in 3 chargers so I would wake up to find the car not charged. Customer Support so bad now warranty has expired and it now triggers every time I try and charge it rendering it useless plus I now have to pay a 3rd party for technical support. AVOID!!!

My EO Mini Pro 2 stopped working recently and won't recognise if there's an EV plugged in. I suspect it's a software/network issue.
Their customer support was quite good when it was installed a couple of years ago but now it's safe to say it sucks!
Rang and got an agent who was clearly reading from a script and got fobbed off by them saying that they would escalate it to the tech team who would ring me back.......surprise surprise, they never did.

If I could leave 0 stars, I would. Our EO mini pro 2 has been unreliable and temperamental since day 1. The first charger was replaced as it had never worked properly since being installed. The replacement one was marginally better. This company have a completely non existent customer service and we’ve waisted many hours trying to get through to someone. Don’t ring, they take your details are very apologetic and no one ever gets back to you. Well, we’ve jumped ship and had an Ohme charger fitted and our local installer said we’d have no issues like with EO. Only fitted today and charged car on the 1st attempt and their app is so much easier to use.

If you’re checking reviews prior to choosing a charger, please don’t choose EO, read the reviews, we are all saying the same thing.

I wouldn't use this company ever again. From chargers breaking, to replacements taking months and months and every time you ring support they have to raise a ticket and you never know when you will be contacted or helped. Once I finally got a replacement charger they sent out an engineer who had never fitted a car charger before. The company is a failure and I have heard even worse stories regarding their commercial installs. Please stay away there are many better alternative car charging options out there I wish I had used.

It took time and a lot of emails but when I finally got through to Will he has been brilliant (will gets 5 stars) he stayed in contact with me every step and all is now fixed and working

Quite frankly this is one of the worst customer service / support experiences I have had in a long time.

I previously had an EO Mini Pro 2 charger at my old property. This was installed over 2 years ago, had a couple of issues, which were resolved by EO extremely quickly, with 2 visits!

So, I decided to go with them again for my new property. Install was done a few months ago, but I didn't move in straight away and foolishly didn't check the charger.

I followed all the guidance, no luck. I raised a ticket with EO over 4 weeks ago. No acknowledgement. I emailed again a few days later. Nothing. I called a few days later, got told they reply within 5 working days, I pointed out it already was 5 working days. I waited another 5 days, nothing, so I called again. I then had a reply the next day, telling me my Wifi wasn't working.....interesting given that I can control the charger, tell it to charge the car, it goes to charge but will not deliver power!

Anyway, I pointed out all of this on an email the next day, we are now another 10 days without response. I chased yesterday, yet again, no response, so I am still sitting waiting.

I'm inclined to box it up, send them the bill for the charger, the electrician to remove it, and all of my costs from charging at a public charging station.

I wish I had read the Trustpilot reviews before buying again!

Disappointing doesn't even cut it. I never bother writing reviews, this is the first time I've gone out of my way to do one I feel so strongly about it! I shall be posting this as many places as possible.

The long and the short of it - Buy a different brand.

I had issue with EO charger for a good while, and the support response was very poor. I was very disappointed
But recently I had reply from Alex, he was very good. Jumped in to my issue and the charger working now. Alex contacted me few times and enquired about my issues.

Reference my previous review, this company are an absolute disgrace. My complaint has now been active since 12/09/24. I have now made 22 phone calls to tech support which are just ignored.

Richard Staveley(CEO) you need to be thoroughly ashamed of yourself. I may need to get a new EV charger installed all because your company will not deal with a simple QR code issue.

People please be aware, if you need tech support from this farce of a company forget it, they don’t care and will just ignore you.

I very rarely write bad reviews but I can't express how frustrated I am with the service I have received from EO Charging. I initially had my Mini Pro 2 Charger installed in October 2021. Within 6 months, this charger developed a fault that required it to be replaced - it was within warranty so thankfully this was done for free, but of course I had to pay for commercial charging in the meantime.

Now, my replacement unit is also faulty. I logged a claim, after which an engineer was sent out to check the unit. The unit is still under warranty for replacement but NOT for the cost of electrical work, so this visit was due to be charged to me at a cost of £130. The visit took about 5 minutes and the engineer recommended to EO that the unit was replaced as no obvious faults could be seen.

Since that visit (2 September) it has been absolute radio-silence from EO. I have emailed 4 times increasingly frustrated about the situation, but have received no response at all. I have called the technical helpline twice and the people on the phone insist the ONLY thing they can do is 'add a note to my case'. There is no one senior this can be escalated to, no way to raise a complaint, no way to guarantee any contact.

So for almost 6 weeks I have had an intermittently working charger, no view of when I might get a replacement (if ever) and all contact is being ignored. Unfortunately I could never recommend EO for your home charging after this experience.

After recently having an EO mini pro 3 EV charger fitted I had difficulties with charging the car and spoke to Richard from technical support.

Richard provided easy to understand instructions and between us after spending considerable time and energy Richard was able to sort out the problem and fixed the EV charger remotely.

Thank you Richard great customer service.

David M

The chat is helpful to a point, but after promising things will get done, I have to keep chasing to get the job moved along. Several times I have opened a chat and spoke to assistants who are friendly but don't follow up on the promises they make.
We had a EO Mini Pro 3 installed in April this year and after 6 months EO finally admitted the unit was faulty and sent a replacement. We have had it for 2 weeks now and were promised an install date, but I had to chase again today to find out nothing was booked. Hopefully after speaking to Olivia Allan we will finally be able to charge our brand new electric vehicle that we have had for 6 months without the ability to charge at home.

Unbelievably bad service. I have lost count of the number of calls I have made to the EO Helpdesk, but more than 4 is a definite. The lastest reference was 00066937. Their promise to have someone "make contact within five working days" is nothing short of a joke when one needs immediate help to charge the EV, and they don't make contact anyway. Whilst on the subject of jokes, the 'EO Helpdesk' curiously seems to double as the agent for Garden Magazine, as one can hear them selling that product whilst one waits to be (not)helped with ones useless EO Charger. If I could rate it as a zero I would, but I would urge people not to buy this awful product.

PS. Please do not suggest I contact you on +44 (0) 333 77 20 383, selecting option 2, then option 2., as that will get us both nowhere and we all know that is an unconnected service desk which is also selling subscriptions to Garden Magazine and/or other magazines, and not a real helpdesk for EO.