Epicerie Corner Reviews 

Excellent service with first rate produce.

Vichi mints! ...for my horse, only place I can get them in the uk at a reasonable price.

Amazing customer service. Great products atthe great Price. I can enjoy the French cuisine at home in the UK. 5 🌟

We were expecting a delivery by DHL on A Friday which then did not arrive until Monday so most of the contents were ruined. I told Epicerie and they quickly sent all the refrigerated items again! Wonderful service! As for DHL...

Good customer service but order let down by horrible courier.
They tried their best to mitigate courier's incompetence.
I will order again hoping we will have more choices of couriers in the future.

Great item and delivered when they said it would.

Excellent service and my order was packed well - will definitely use in the future - thank you very much.

Great service. They had what I needed and was delivered in good time

My coffee delivery arrived on the day it stated. It was packaged well and I am very happy with the service.

I like France food

My order came promptly and was very carefully packed. Everything was in order apart from one tiny omission, I emailed and this was immediately rectified. The reply to my email came back in 5 minutes!

Wonderful French food and other French Products . On this occasion, I ordered some beautiful French cologne and soap, the parcel arrived promptly, and although the cologne was in glass bottles, they were packed so beautifully and carefully, none were broken in transit. The fragrances and soap are exquisite, but also affordable and there was a large range to choose from. The package was trackable and I was updated at every step. Wonderful company and great products. If you love French products or French food look no further.

Good price on escargot shells, but what made these stand out from other companies I have used. Is the customer service they brought forward the delivery date for me when i asked with no problems and couldn't be more helpful. Communication has been spot on too!
Highly rated will use again

Received my order for semi skimmed sheep's milk today and am very pleased with the purchase. Very well packaged to prevent any damage in transit. Jean was very prompt answering my two emails regarding the product and delivery, even when I think they were on holiday.

Placed the order just after returning from a week in Normandy and wanting to make the memories last a little longer. Order placed, delivery date of 06/08 chosen. So far so good. Delivery date came and went, I dropped them a line. I was told the package was damaged and new stock was on its way. Hmmmm. Sat back and waited almost a week and got confirmation that DHL had the parcel, due for delivery next day 12/08. All might yet be forgiven. But after 4pm DHL delivery no longer tracking and still waiting for delivery early evening. Checked email for any updates to find one from Epicerie to let me know that four of the nine items ordered were out of stock and a refund would be issued. All very fair but very very disappointing. Luckily we’re heading back to Normandy in four weeks time so memories will be refreshed in situ. Sadly can’t recommend, even if the balance of the order does finally arrive.

Update.. DHL at 8pm on 12/08 now saying that delivery “is subject to a book in arrangement and will be delivered as soon as possible” No idea what a “book in arrangement” is but looks like yet another delay. Two organisations each seemingly doing their best to ruin the experience (I had specified DPD for delivery as I trust them and know all the local drivers through orders with other companies), Epicerie chose to use DHL, really frustrating. Heaven knows when we will get what is left of the order.

Latest update … 8:15pm 12/08… DHL showed up despite the puzzling message above, driver immediately apologised explaining that today was his first day, credit to him for being honest. Well done and I hope the job gets better for him. The delivery itself? Twin pack of chocolate turns out to be only one bar delivered …. but after all of this… really don’t care any more. Happy to have got a least part of the order. Lesson learned.

Now to see how long the refund takes to land. Not optimistic.

15/08 the refund landed back in my bank account so at least that was reasonably quick.

It was easy to order, you pick a date you want it delivered. Arrives on time .. parcel in perfect condition? Excellent

My order with Epicerie was full of wonderful cheeses and other other items reminiscent of a recent holiday in France. Unfortunately when the order came it was packed in a box which was too small and a number of items arrived not in the best condition. However when I complained Jenne dealt with my problem, replacing all items without any trouble. I would recommend Epicerie to anyone wanting a taste of France in the UK. Their quality and service was exceptional.

Outstanding customer service! Very responsive and helpful. Great customer contact, very person to person feel rather than remote and robotic. Fantastic product my daughter in law is very pleased!

Authentic French products at a reasonable price.l
Delivery window is chosen by the customer and respected by the courier.
Products packed safely.
Excellent customer service and communication.
All in all, highly recommended.

Excellent service with good communication regarding delivery.
Wonderful whole Brie wheel at a very competitive price. We all enjoyed it !