DTF WAREHOUSE Reviews 

I ordered my Ultra colour printer and when it arrived it was missing a couple of small items. It wasn’t a big problem though – I contacted the team and they apologised straight away. I was able to get the screws and syringes myself, and they were very helpful with the setup when I got stuck.

I’ve messaged them a few times since, and Josh has always been really helpful and quick to respond. Overall, great customer support and I’m happy with the service.

Amazing service by the team! I’m a complete newbie and have only had my printer 2 weeks. Phoned up to ask for advice and within 10 minutes they’d remote accessed my computer and fixed my issue, turns out it was a me problem!
Would highly recommend based on their customer service alone.

After a purchase through a different company wasn’t going to plan I ended up cancelling my order, I came across DTF Warehouse, I ordered my printer and it arrived the next day, After following video instructions for the set up I got to a bit that wasn’t working (on my laptop) I rang up asking if they would help, They took over my screen and set the whole printer up for me, while chatting through WhatsApp. After the set up was complete they gave me a called and gave advice on cleaning, ventilation etc, and if I have any problems to call and they will help sort it out. Can not fault the customer care and would 100% recommend them.
Thank you Josh for your help today.

We have been really happy with the service from the team at DTF Warehouse. We purchased the Ultracolour DTF printer from them in December '25 (after our printer from a previous supplier was becoming a bit of a nightmare!) and are so pleased we did. Whenever we have a question, they respond very quickly. They also follow up calls when they say they will. Great company and we will continue to use them.

The dtf printer i purchased from this company was great printer and service was out of this world
10/10

Incredible team at DTF warehouse. They are always so responsive to questions or messages. Their service is second to none. I cannot recommend them highly enough!

Brilliant service, had a minor problem in installation but contacted them and Josh contacted me back straight away and got his team to help. All sorted and Josh has since contacted to ensure everything is still good.
Overall very pleased and happy with service.

I bought a curing oven bundle from dtfwarehouse last week, brilliant bit of kit and the guys are helpful with setting it up, would recommend

DTF WAREHOUSE BUYERS BEWARE!!!!
They advertise a desktop printer that prints an A3 print in 10 minutes. Which is slow, but if you know you are buying that, you know what to expect.
However the actual print time is more than double this. They swear its as they say blah blah, but I have video evidence. I can only presume that they either are liars or the machine I received is faulty. Either way, I havent been provided with the machine specs I ordered.
After much back and forth with them, they agree to take the printer back. They wanted to deduct £500 from my refund, which I was obviously not willing to do as the printer is not as advertised.
They eventually agree to a full refund.
I follow instructions on how to return the item, they then send an email with multiple excuses on how the machine is damaged and only offer to refund £750 out of the £1700 I originally paid.
They are claiming extensive damage caused by ink (I already told them the ink could not be fully drained as the bottles are built into the machine). However they are claiming there was no ink leaked from the sealed tanks. So basically are making out ive thrown ink all over it.

They are also claiming there are scratches etc. All nonsense as the machine went back exactly how it was received and obviously happened during transit.

So instead of taking it up with the courier, as they should, they are trying to swindle me out of a grand.

They have since altered the information on their website, which proves they lied. Luckily I took copies of everything anyway. They also never stated anywhere in any correspondence that my full refund was subject to the machine being returned in original condition. Not that it matters as the law states I am entitled to a full refund via distance selling regulations if I cancel the sale within 14 days, which I did.

They continue to argue on social media also. Which is fine as it makes the whole situation more visible to others and hopefully will prevent others having the same issue.

I will get a full refund via my bank, Natwest are ruthless with this sort of thing. But I am warning you all now, STEER CLEAR!!!

Absolutely brilliant service. I had an issue with my order, which was for a print head. However, it was damaged and needed exchanging.
Within 10 mins of me emailing, they called me and agreed to exchange with the replacement coming tomorrow.
It was quite expensive and so I was stressing a bit about maybe not being believed, but they were so good. Really impressive

We’ve had a bit of a rollercoaster this week with our new Ultracolour DTF printer from DTF Warehouse. Things don’t always go smoothly with new kit, and that’s fair enough — but what really stood out was the incredible support from Josh and the tech team. Honestly, 5-star communication and help every step of the way.

This is exactly why buying from a UK-based supplier makes such a difference. If I’d known about DTF Warehouse a year ago, I’d have saved myself thousands (and a whole lot of hassle). The printer itself is a beauty — the print quality is amazing, the supplies are top-notch, and I can already see this being a long-term partnership.

Compared to the experience I’ve had with some overseas suppliers, DTF Warehouse really stands out. Couldn’t recommend them enough!

Josh hands down gives some of the best customer service in the DTF game!
Since finding DTF warehouse their advice and support is second to none!
I now wouldn’t go anywhere else to get my print heads and DTF supplies.
Thank you

I was looking for a small desktop dtf printer to start making transfers myself rather than out sourcing them like I’ve been doing currently. I saw they had just released a new ultra colour desktop printer, so after calling a few times and getting some more information about it I took the plunge and I couldn’t be happier! I’ve only had it a couple of days but everything seems great so far and really happy with it.

Great service from Josh and his colleague in coming over and replacing our print heads and dampers on our DTF machine. Extremely knowledgable and they also supply all the consumables at a very competitive price

We recently purchased a Phantom DTF printer from DTF Warehouse, and we couldn’t be happier with the experience. From the very beginning, Josh was absolutely fantastic — supporting us through every step of the buying process, installation, and software setup. His knowledge and patience made what could have been a daunting process feel smooth and stress-free.

Josh and his team are always just a phone call away, ready to help with any questions or guidance we need. That level of ongoing support is genuinely priceless.

As for the printer itself, it’s a huge upgrade from our previous machine — the print quality is exceptional, and the colours are incredibly vibrant. It’s been a real game-changer for our production.

We also now purchase all our inks, film, moisturiser, and cleaning products directly from DTF Warehouse — and the quality of those supplies is second to none.

We can’t recommend Josh and DTF Warehouse highly enough. First-class products, unbeatable support, and a genuinely great team behind it all.

I have been buying print heads from these guys for over a year now and wouldn't go anywhere else.

If i order by 3pm on a weekday i get it the next working day with free delivery which is brilliant!

I've used them many times only because their price was very good on this market but if you were to compare their prints with another business thay offers the same service, it is not the best.
I've been disappointed a couple of times regarding shipping time but this last one that made me realise it's time to move on to another business. I know this particular issue wasn't theirs, it was Royal Mail's, and I asked for proof of postage to be able to claim it against RM but I was refused, and I really don't know why.
Now my prints are delayed , instead of 2 business days have them, it's going to be 6 business days, my customer's orders are delayed and I know low star rating is coming my way.
It's only the beginning of December, and all my orders shipped so far made it on time without any delays, so they really can't say "it's this time of the year".
At least they could've offered 5-10% discount on a future order, to make more bearable, and they could've dealt with Royal Mail themselves.

What can I say, Epic really are EPIC. They helped me when nobody else could. Went absolutely above and beyond.

You now have a customer for life.

Thank you Epic

Was having some serious trouble with my printing due to the white ink in the printer, epic transfers have been a god send, helping me with my 1 million questions and providing me with the most fabulous white ink! My prints are now amazing, vibrant and a great solid coverage! Thank you guys, you are brilliant!

Had my second roll of PET film from this company, again fantastic service, next day delivery, can't be faulted. will be getting all my supplies from them in the future.