ERIK'S Bike - Board - Ski Reviews 1.835

Bike broke first day and they offered no help and suggested I take it somewhere and pay to have it fixed

I ordered an expensive bike stand from them. They put minimal effort into packing the item, and not surprisingly, the item arrived damaged.

When I asked for a replacement, they were out of stock and all they could offer in the cause of damage was a $20 gift card. The $20 is gift card is better than nothing, but shipping on their site is $9 minimum, so you aren't really getting much of anything for $20 unless you spend some more of your hard earned money at their store.

The whole experience left a bad taste. I don't think I will be coming back.

This is my first time ordering from Erik's. They had a good price on bindings I wanted, I ordered 2 weeks prior to needing them, a little tight but not a big deal because their estimated shipping would get them to me in plenty of time. The box came and I was so happy until I openened it and there was only one binding, lol. Customer service was really kind and tracked down the other one. It did come on time with one day to spare, that said..... seriously? - they didn't even open the box to make sure that there were 2 bindings in it? It didn't seem a little light? I would shop at Erik's if you have a good sense of humor, are kind of "Zen" overall, and plenty of time. If you're not up for an adventure, maybe try elsewhere.

SNOWBOARD BOOTS Review: Erik’s Bike Shop had the best price for the Ride Anthem snowboard boots I was looking for. I was skeptical at first given other reviews, but I placed my order on Thanksgiving, my boots shipped Friday the 25th, and I received exactly what I ordered on the 1st of December (four days earlier than expected). I couldn’t find another online retailer that was offering the Boots at a discount ($199/$249), so I’m super pleased with what I got. Thank you Erik’s!

This year, I finally decided I would spend the money and buy a new snowboard instead of used. I spent hours online trying to find the perfect board and I finally found it on Erik's site. I ordered it and was super excited to receive it, as this would be my first real snowboard. Unfortunately, when I received it, the box revealed a completely different board than the one I had ordered. I was disappointed and reached out to customer service right away. Their response was that they didn't have the one I ordered, so I could keep the board and get a $30 gift card, or I could send the board back and get a refund. After all the effort I put in to find the board I wanted, this was the worst possible outcome I could've imagined. This is a huge letdown and I can't believe there was nothing else they could do to help. It's on them they had an out of stock product on their site, sent me a different one without informing me they no longer had the one I wanted, and offering little help in fixing their mistake. $30 for a mix up on an over $300 snowboard isn't going to fix the mistake.

If you’re thinking about getting anything from Erik’s, I strongly urge you not to. They’re more worried about making money than making sure they’re doing the best for their customers.

I bought a snowboard it was to big so I wanted to return it but I have to pay for shipping which is $70

I ordered a helmet with a scheduled delivery of 9/13. I called to check the status several days before the scheduled delivery, and was told everything was going fine, On 9/13 I called again and customer service simply cancelled the order because they did not have the item. A customer service rep. explained to me how difficult is to know stock levels etc.. clearly this wasn't much help in solving the problem. I advise against making any online purchases with them if you are counting on getting the item.

Bought a bike online on August 29th. Got a tracking number on August 30th. Still shows that fedex is waiting for the package. Been fighting with them for over a week for answers. Every time I get nothing but excuses and am told to just wait. Customer Service sucks! Have gotten nowhere. NEVER BUYING FROM ERIKS AGAIN!

In June of 2019 my wife & I purchased two Specialized Como 5.0 e-bikes from Erics Bike Shop in Rochester MN. After putting over 3000 miles on mine it was obvious the derailers needed adjusting. I e-mailed Erics in Rochester telling them what I needed & asked for an appointment. They e-mailed back. No appointment was necessary. Just bring it in. I did that. When I arrived the service department told me I needed an appointment & said the next week was the earliest they had. On the way out I talked to the manager & told him what had transpired. (I have a 40-minute drive to the bike shop) He talked with the service department. They were able to adjust derailer that day. While I was waiting for the service work, I became interested in the 2022 Specialized Como 5.0s. I decided to buy one. They did not have a 5.0 Como available in the store, but said there was a red one at one of their dealers in Wisconsin. They could have it shipped to Rochester. It would cost me $200 extra for the shipping. They left me with the impression it was the only one left available. I decided to wait. While looking at information in the Specialized web site at home I discovered I could order direct from Specialized. They had a black one that they could ship to Erics in Rochester for $50.00. Since black is the color I preferred and I’d save $150.00, being a reasonable person, I ordered it from Specialized & asked they ship it to Erics in Rochester. The day it arrived I asked them if I could bring in my 2019 Como to have the firmware updated. They told me “No problem”. I took the new Como for a ride before taking it home while they installed firmware. I asked if they could loan me an allen wrench to adjust the seat to fit me. On the ride I stopped to adjust the seat. When I tried to loosen the seat post clamp the wrench turned in the allen bolt socket ruining it. It was almost as if the wrench was a size too small. I also noticed the front brake was dragging. When I got back to the store, I pointed out the problems. They said I would have to leave it until the next day. They did not have time to fix it until then. They had finished updating the firmware on the 2019 Como. I loaded it up & took it home. The next day I called them about noon. They told me my new bike would be ready by 5:00. I arrived at 4:00 PM so they could install firmware in my wife’s bike. I left to do some shopping. They texted me when the bikes were ready & wrote I owed $19.00 for repair on wife’s Como. When I picked up the bikes, they gave me a bill for $35.00. They said it was for installing firmware on wife’s bike. I told them they did not charge anything for firmware installation on my bike the day before. I was told, “well you got away with one”. I had noticed through this whole process the employees were very cold, almost rude to me. When I mentioned that between the 3 bikes, I had spent a lot of money with them. I was told by what I believe was the assistant manager that I did not buy the new bike from them. I bought it from Specialized & had it shipped there. He told me they made no money on the sale. I think the $35.00 was an afterthought, just a way to gouge me! I will never go back to them & if I was Specialized, I would not want them representing my products! Just because I spent thousands of dollars with them does not mean I expect my butt kissed, but I also do not expect to put up with BS like this!

Bough a $5200.00 dollars bike new and I got a display model with lots of scratches and fingerprints
Also it was not tuned, gears make to much noise

This was the second time I have been to this bike store and it's the second time I have left offended and very disappointed on the front customer service. As a small business owner I try to keep my shopping within the small business community. However, this one I will scratch off my list. I was in the shop March 17 2022, I was looking around and the person working up front was busy and when he was done never came up to me to ask if I needed help. So I walk to the back to where the work shop was and the gentleman back there was a great help when I walked up and asked his advice. Then I went up to buy my seat cover. Purchase done. I asked the same person who ignored me salesperson Aaron Y, about a bike carrier that tilts. HIS REPLY: Yes but they are expensive around 800.00!!!!! I did not ask price, I asked him if they had them, but before I could finish my reply another man walked up in a bike suite and he interrupted us and Aaron went straight to helping him. I redirected back to me and said DO YOU HAVE ANY HERE I CAN LOOK AT, Aaron said there might be but mostly in the box. So I said where and pointed towards the back and walked in the back. Waited but no one came to help me. This was it. I kept my receipts from both times and it was the same salesperson. I will make sure I make my experience known. I am sure if I walk in to buy a new bike I would get help. Customer service should be on all your products not just large priced items. It brings customers back and back and eventually make an upgrade.

I ordered some bindings and received their display model. I'm trying to return them but they won't cover my shipping cost. If they would have sent me new ones without scratches I wouldn't need to return these. The website didn't advertise them as display model or open box item. It should have been specified that its NOT new condition and had scratches then I wouldn't have ordered them in the first place. I shouldn't be responsible for their mistake shipping a product that's not new. They are telling it don't effect the performance of the bindings and its something that would happen after a season of riding. Where is the customer service? So sad a this business wants customers to pay for their mistakes. I just don't want something I paid full price for thats suppose to be NEW having scratches simple pay my shipping cost.

Great jacket at a great price. Fast shipping.

ERIK'S Bike, Board & Ski's Customer Service dealt with an issue with the SENA M1 Mtn. bike helmet I ordered from them, including giving me a partial refund
of $30.
Customer Service, including Graeme Bloor, were very professional. Cheers!

I purchased a Santa Cruz Blur from Erik’s a couple of months ago while recovering from an injury. In June, I finally got the chance to start riding it. After a couple rides the shifting started to act up. No problem, this happens a lot with new bikes and with a small turn of the barrel adjuster you typically good to go. Except they had sent a new bike out with the barrel adjuster out at it limit. So on the trail I had disconnect the cable, reset the barrel adjuster, and adjust the gears. Who would build a new bike this way?

After about 10 rides my front brake started to drag. Brought the bike in for them to take a look. The mechanics opinion was that the brakes needed to be bled and that I would be charged for this … apparently it’s normal for a bike to need a brake bleed every 10 rides!!!

I’ve been riding, racing, and coaching mountain bikes for years. Rarely have I ever come across such poor service from a bike shop. They definitely have the “you need me” attitude. Well if you are in the market for bike gear I suggest going elsewhere. You will have no problem finding a better shop.

We’re do I start?
I’ve been so disappointed with a lot things from purchasing a new E-Bike..Yes a Aventon 500 pace.
Not sure we’re the blame goes either the dealer or the manufacture in CA.
Bought the bike in Eden Prairie, told they need a day or so to go over the bike. Since I live in St Paul I will pick up the same bike in Dinkytown Eriks.
Go there to pick up the bike after the go over and I was told nothing on how to use the bike, how to use the charger, turn on the bike, battery turn on? I said ok? and the store manager said her ya go? I look at him and said is that it? That’s it! And off I go out of the store…what a crash course on the way home in a rain storm.
Got home put the bike on my Yakama rack and head up to the Roseville store so somebody can show me how to use the bike. They kept the bike overnight and put a rear rack on the bike.
Been riding the bike a week and I noticed every time I use the brakes they growl, squeak, have a chunking sound and I’m not stopping easily.
So I Bring the bike to the Highland Park store, after 3 days I call the store to find out the bike needs new brakes and it will take 2 weeks for Aventon to say yes or no, if it’s ok or not and than ship new brakes front and back?
I’m stunned that the dealer who goes over the bike for a day or two doesn’t take it for a test drive?
I can’t win!

I have started ordering online through Erik's and have had great success. Their prices are very competitive and most of the time the best available. I have been very happy with the shipping time from them as well.

I called my local Erik's to get a tire that was listed as in stock at a different Erik's location and on the manufacturer's website. They said it would take a month or two to get in. No problem since I was putting that bike away for the season.
It ended up taking OVER SEVEN MONTHS, six phone calls, and ten emails to get a stupid tire.
The worst thing is that they offered not even a single word of apology, no acknowledgment whatsoever that they had completely failed to deliver on their promise.
I spend a LOT of money on bikes and parts, but I'm never again going to spend any of that money at Erik's.

Be very careful buying expensive bikes from Eriks Bike Shop, ours came damaged from them and they offered us $25 as compensation.

UPDATE #2: The generic "customer service" account response, with no one's name attached BTW, continues to debate the chunk out of the frame, even after already reluctantly asking for the $50 refund. FYI Bicycle blue book shows a difference in $500 value between this bike in new condition and the condition we received it from Eriks. You be the judge if you want to go through this same experience.

UPDATE #1: (the original review continues below) They offered a $50 gift card instead of the original $25 on a couple thousand dollar bike with a chunk of frame missing. Or for us to ship it back, I can't even imagine how that would go if anything were to happen to the bike in shipping, with this experience so far.

We really thought we'd found a reputable shop to order our new bike from, we were wrong. While their website and ordering process was professional and quick, their customer service after the sale is lacking for products worth thousands of dollars.

There was a delay in shipment of the bike, which is understandable with the rush on bikes, but there was no uodate from them and we had to reach out to them to see if there was an issue.

The bike finally shipped and we received it faster than expected, which was nice. however, while unpacking the bike and taking their protecting cardboard off, a big gouge was revealed. there was no damage to the protective cardboard or the shipping box, so the gouge was clearly there when they packed it up.

When we reached out to Eriks Bike Shop to hopefully find a solution to the issue, they offered $25. That seems out of proportion for a damaged frame on a bike worth thousands of dollars.

They could have had a customer that would have spent thousands more in parts and accessories at their store, but because they didnt even attempt any type of customer service, they lost that business to a more reputable store.

Be careful purchase an expensive bike from Eriks Bike Shop.

My experience with Erik’s bike shop in Glendale has been exceptional.Heather, in the service department, has been extremely helpful. Her explanations were very clear and concise. She is open to questions and listens to the customer’s concerns. The entire staff is helpful and professional. I am thrilled that we changed bike shops. Thank you!