ERIK'S Bike - Board - Ski Reviews 1.833

I ordered a new and unopened item to give as a gift. I expected it to be new in box and sealed. The item I received has a dirty box with broken seals. Inside of the box, items have been opened, unwrapped, and are missing original packaging.

I contacted support and they stated that the item may have been in a display case prior to repackaging it and shipping it to me. I'm not sure why the cords would have been unpacked and unwrapped if this was only in a display case and never used, but it's possible. UPDATE: Upon using the item, it is clear that it was used and returned, since the item was not even reset to its factory state.

In any case, stores generally sell open box, demoed, or returned items at a discount. I did not order an open box item. I ordered a new and unopened item to avoid any concerns that go along with an open box item. Additionally, it is difficult to gift an opened package with a dirty box, whether it's been returned or not.

Erik's offered to accept a return for the item, but support did imply they often ship open box items as new without warning. Consumers should be aware of this policy.

Ended up ordering invado of vans snowboarding boots from them. The shipping was fine came pretty fast for standard shipping. The only issue I have with this company is I told them they sent me the caviar color and I ordered black and white. I advised them of this and they literally told me oh well that’s the only one we have. They don’t even have caviar color listed on their website. Did not offer to make things right with there mistake joke company to do not order from them dropped 200 dollars on boots that I wanted and there not the right ones.

they claim to carry the most bikes in the usa (nothing that i would want). it would be nice for a “local” bike shop help to carry at least a 80mm presta valve for a 25mm tire and better yet a salesman other than a kid who actually knows whether or not what he gave me doesn’t fit until i showed him

their teenage mechanics are -fly -by -nights and when i finally found one after who knows something he quits in 5 months he figured it it out

erik’s is a shop who just happens to sell bicycles like walmart and that’s being kind

West Des Moines Store ~ the manager there was the rudest lady/kid lacking service I have ever met - I'm posting on all military and veterans/Gov sites I belong to NOT NOT GO THERE!!!!

Unacceptable behavior from the manager!
Not cool!
Sorry, not sure,
MAYBE SHE WAS HAVING A BAD DAY???

On Saturday, a week ago today, we visited the shop in Eden Prairie. The Minnetonka store is closer to us but the other store had an example of the model I wanted so I could try it. I rode the Specialized Turbo Como 5.0 IGH and liked it a lot. My wife tried a Turbo Como 4.0 but she wanted a 5.0 which they didn't have but we were told the St. Louis Park store had one. We went ahead and bought the Turbo Como 5.0 IGH that I had ridden and ordered the Turbo Como 5.0 for my wife and we were told we could pick it up at the St. Louis Park store the following Monday or Tuesday. My bike only needed a thorough check up and the bell mounted and it would be ready to go. I told the salesman I'd pick it up the same day I picked up my wife's bike at the other store which would have given the Eden Prairie service department plenty of time to check out my bike and mount the bell. I was told I'd receive a text when each bike was ready. Total sale including accessories was $9,000. I would have given Eriks five stars at this point.

I didn't receive a text from either store on Monday so assumed my wife's bike would be ready Tuesday and I couldn't see how it would take more than ten minutes to get my bike ready so planned on picking them both up that day. I mounted my bike carrier and was excited.

Around 11:30 Tuesday morning, I called the Eden Prairie store and spoke to a nice and knowledgeable sales person about a mirror. We settled on the one we thought best for my bike and I asked that it be installed prior to me picking up the bike. He told me I'd have to ask the service department about that and transferred my call. I asked the service tech if he could mount the mirror before I picked up the bike. His reaction made me think that I had asked him to build another Washington Monument. He made it perfectly clear that he didn't have time to mess with it and I could do it myself if I wanted it. I asked him if my bike was ready, and after a considerable wait while he looked for my bike, he informed me that it wasn't. All it needed was to mount the bell (maybe 60 seconds to do that) and do a quick check of the bike. His response was, "I don't know when I'm going to get to your bike and we will text you when it's ready to pick up." That's a quote I'll hear a number of times over the next four days. I asked him if it would be done this month (that day was the 20th) and he said probably but that "they would text me when it was ready to pick up." I then asked if maybe it would be ready that week, and he said maybe Friday but, "they would text me when I could pick it up." Erik's is down to four stars at this point.

That afternoon I called the St. Louis Park store where I was supposed to be able to pick up my wife's bike either the day before or that day (Tuesday). I talked to a nice man in service and asked him what time I could pick up my wife's bike. My thinking at this point was that I would go to Eden Prairie after getting my wife's bike, get my bike and install the bell myself thereby relieving the service tech the onerous need to do it himself.

After waiting on hold, the man in the service department at the St. Louis Park store came back online and told me my wife's bike would NOT be ready that day. I asked him if he knew when it would be ready and he said he didn't but that, "they would text me when I could come and get it." I tried narrowing the time frame down by asking him too if it would be done this month. He said probably but that, "they would text me when it was ready." I then asked if it could happen by Friday this week and I got the same, "maybe, and we'll text you when it is ready." Erik's is down to three stars at this point.

On Thursday, I called the Eden Prairie store where I ordered and paid for both bikes and asked if my bike was ready. I was told "no" and then asked if they knew when it would be ready (remember, all my bike needed was a quick go-over and the bell installed), he told me he didn't know when it would be ready but that they'd "text me when it was time for me to pick it up". Erik's is a one star review at that time.

We decided to give Erik's until the close of business on Friday (yesterday) to perform and then cancel the purchase today if they hadn't. It's pathetic but we got a full refund today.

In hindsight, I should have checked the reviews for Erik's before attempting to make the purchase. If I had, I would have never dealt with them.

I purchased a Raleigh bike from Eric’s 10 months ago. The derailer broke last week. I contacted customer service and they said they did not cover that. I certainly expect the parts on my bike to last more than 10 months. They offered no helpful suggestions.

No customer service, support is terrible.
I bought 2 bikes. When I did second purchase my order was canceled without any reasons and after some days my money was returned, I was surprised and next I did order again and i didn't see any message about issues, everything was ok. And after that system charged me again. So I was charged twice. Such actions made my balance on the card negative and I feel dissatisfied with everything that is happening. Yes, I understand that I am a customer and this is my problem. Nice :) But I did hundreds purchases in web stores and it's a first time I have such issues with payments. The worth things it's no apologies from customers service for the inconvenience and no convincing that I should stay with their store. I planning to buy 2 more bikes for my family but no more deals with this store.

Why does Erik’s have such poor customer service!!! Why… poor employee training !!!! my recent experience .. brought my gal friend Erik’s in Bursnville. Mn to test drive any buy new Aventon Level 2 e-bike the store was little busy but.. but not overcrowded .. no one from Eric’s introduced us as we entered the store or ask if we needed help .. so after waiting about 10 minutes .. I pulled the bike from the rack myself and investigate the bike features..she likes the bike so I finally pull some one over to help with test ride .. I will call him salesdude 1.. I ask is changed for test ride .. he said yes.. and pushed to the door., put on kickstand .. had us sign the wavier and left us.. we’ll …where are the test helmets for to us? how do turn on the e-bike?. how do use the different e modes?… nothing he went back behind the desk and started to play with his phone… wow I thought this guy certainly did not want to make sale… I finally walk over and asked if could help us understand the bike.. the bike is actually very nice.. well made .. my gal liked .. ok lest purchase right… wrong !! We bring the bike back to the counter .., no sale dude no1 around to help us with the sale or questions .. but saledude no.2 was Behind the counter .. we would like to purchase .. asked him the price .. any discounts .. he said know price was $1800.00 I though listed on line retail on Erik’s website is $1799.99… I though $1.00 no big deal .. not a deal breaker … but saledude no.2 did not even know the correct price.. come on .. any discounts going .. none he said .. Next what type warranty comes with the bike.. saledude no.2 was clueless .. said Erik’s won’t cover the warranty for this bike .. you have to pay extra for the Erik’s warranty package .. ok what does the manufacture coverage for warranty .. unknown .. salesdude no. 2 did not know what the manufactures warranty was ? …for an expensive bike they sell in their store… wow..lots of confidence with these folks.. next .. asked since they would not discount the retain price any .. will they throw in a new bike helmet for my gal .. salesdude no.2 said yup .. can do .. needs to check with manger .. manger comes out with sales dude no2. .. says ..no can do on the helmet rather bluntly .. well ok if that if they can’t even throw in a helmet .for a $1800.00 sale and lots of potential service work down the road ... and I was ready to pay full retain .. I though these folks have not really provided and decent customer service .. so I pulled the plug on the sale .. 3 days later .. funny … Erik’s has a e bike sale .. $100.00 off for the same bike .. I guys I can save the $100.00 now put towards a new helmet … but do I even want deal with Erik’s again

Horrible customer service. i purchased a bike online and when it was delivered there was missing parts and broken pieces so i had to bring it to a professional to assemble the bike and fix it. Erik's refunded the missing parts but not the labor.
Their customer service is really bad.
Don't buy your bike with them.
I will never order from them again.

This company is a total fraud. They charged me $100 for a box. Beware of this shady company. I will NEVER to business with them again. Free refunds on Amazon and other retailers. Erik's on the other hand makes you pay for your returns and then charges you 35% restocking fee. Scam company!

Do not purchase from this place. Horrible customer service after a mistake made on their end! I bought a complete set up of skis from them, got a great deal on brand new stuff I will admit that but one of their reps built a cart out for me with bindings, skis, and poles. I had mentioned to him I was buying a complete setup. After receiving the products and taking them to my local shop to have the bindings mounted, I found that the bindings they sent me were the incorrect size brakes. I reached out for support, the only option I was given was to purchase a new pair and to get a return label sent to me to send this pair back. This would take over a week. My other skis broke and this is the end of our season so I’m not willing to have another week off the snow while I wait for another product to arrive. I offered the simple solution of discounting an additional $70 so I could buy the correct brakes at my shop and have the problem fixed. Erik’s would not work with me and would not own up to their mistake. Will never purchase from a place that has poor customer service like this place.

Second purchase from Erik’s bike shop and second time-shame on me. I just received the bike, second bike to come in damage. FYI all bikes are “floor models” which mean they are assembled and disassembled to be sent out when purchased. This means they can be scratched, used in the parking lot, and then sent out to unknowing customers. And they offer little none exchanges or returns. Brand new se bike just received by fedex today, pedal crank is stripped and they do not want to hear this. DO NOT ORDER from them!!

I got a great deal on a pair of skis, which were delivered in 3 days (way quicker than their estimate!). I wanted to leave a review as was very impressed with their service.

The service provided by this company is mediocre at best.

Return policy, and customer service are old-fashioned and inflexible, with a "my store, my rules" attitude.

After this expirience, I'm convinced - It is not worth supporting small retailers who refuse to adapt to current e-commerce standards and still operate as if it's the dial-up era. It is convenient and easier to buy from larger companies who value your business and are willing to accommodate customers in need and bend "rules" a little.

My request was to return UNOPENED ORDER 5 days after return window closed if count from date of purchase, just in time from the date of delivery. But "internal authorities" denied such outrageous request.

Updated based on response from the store.

Before you purchase anything from Erik’s Bike store read the reviews. There are a few people that had a good experience but there is an overwhelming consistency of comments suggesting that Eriks will take your money but there is no customer service to back their brand. This is absolutely true in my experience with Eriks. I have purchased multiple products from this company but will never do business with them again. Erik’s bikes does not care about their customers or doing what’s right. Stay clear of this company and spend your hard earned money somewhere else.

This shop is probably fine if you don't need advice or guidance, but if you do, I would go elsewhere. They have a reasonably large stock for a local ski store in the midwest. However....

I sent my girlfriend, a completely new skier, to Erik's to get some gear. She had skied only twice before on rentals. She took the advice of the representative in the store and bought what they recommended.

I am a snowboarder and she is new, so we didn't know enough to question the recommendations.

She skied on the new gear for three days out west at Beaver Creek, took some lessons, and had a really rough time. Specifically her shins were getting super beat up and her calves were in a lot of pain.

When we got back, in preparation for this year, I did a bit more research into her setup. We also visited a different local shop and re-measured her feet.

Erik's sold a brand new female skiier with a 22.5 boot size a MEN'S 26.5 pair of boots.

In retrospect her shins were getting beat up because her boots were so big they weren't holding her ankle tight and when she turned or stopped her shin was slamming the front of the boot. Her calves were in pain because they sold her a men's boot. The main difference between men and women's boots if the women's boot is shorter and built for a larger calf.

They also sold her Line Blade Skis and Pivot 12 bindings, which really are not appropriate choices for a beginner skier.

"The 2021 Look Pivot 12 Bindings are extremely durable bindings aimed toward intermediate to expert skiers that gives one a close connection" - from curated.com

"They (Line Blade) prefer higher speeds as it makes them easier to maneuver. Freestyle-wise, they have a good amount of pop all while staying really stable, so they are good on any size jumps. Wouldn't recommend it to any beginner to newer intermediate skiers" - ski profiles.com

It was just really bad advice. If you do buy anything from them, based on their advice, I strongly recommend doing your own research to verify their recommendations. Or, even better, go to a store with more knowledgeable staff.

I bought a wahoo kickr trainer on sale. They are reliable with fast free shipping thru Fedex. I will buy from them again.

Bike broke first day and they offered no help and suggested I take it somewhere and pay to have it fixed

I ordered an expensive bike stand from them. They put minimal effort into packing the item, and not surprisingly, the item arrived damaged.

When I asked for a replacement, they were out of stock and all they could offer in the cause of damage was a $20 gift card. The $20 is gift card is better than nothing, but shipping on their site is $9 minimum, so you aren't really getting much of anything for $20 unless you spend some more of your hard earned money at their store.

The whole experience left a bad taste. I don't think I will be coming back.