ERIK'S Bike - Board - Ski Reviews 1.833

Erik's Bike, Burnsville, MN
I purchased a Specialized Roll 3.0 bike on June 2, 2024, from Erik's Bike Store, and unfortunately, I have encountered quality issues from the very beginning. The chain would frequently come off, which seems to be a known issue, as I've found numerous complaints and reviews online, including on the Specialized website.

Despite Erik's attempts to resolve the problem multiple times—eventually replacing the crankset with a different one—the new part fixed the chain issue but introduced another: the crank would become loose after just one ride following the service. Last summer, towards the end of the season, Erik's Bike replaced the bottom bracket and assured me that the issue was resolved. I ran through the end of last season without incident, believing the problem was behind me. However, during my very first ride this season, the crank loosened again, forcing me to return the bike to Erik's for service.

While in the store, I expressed my concerns about the lengthy downtimes I experienced last season and requested that they expedite my service request. After a week without any updates, I followed up with the service department, only to be informed that they were waiting for a part to be shipped from Specialized. I then contacted Specialized customer service to discuss my experience with the defective bike. Unfortunately, they offered little assistance, stating they understood my inconvenience but could do nothing as the part was shipped and the matter was in the hands of the dealer, Erik's Bike.

I also inquired about the possibility of returning or replacing the bike at the store, but I was told it was outside the 30-day return policy. Now, I find myself with a defective bike that is still under the two-year parts warranty, and I am in the second year of ownership with ongoing service issues. Despite my repeated complaints about downtime, my bike has been in service for over two weeks, past the promised completion date of June 13, 2025. I turned in the bike for service on May 30, 2025, and had to call the store to find out that the necessary part had not arrived, leaving me without any repair ETA.

This has been a frustrating experience, especially after purchasing a well-known brand from a reputable store for $850.

I purchased a full suspension Specialized mountain bike for my son for Christmas. When I opened the box on Christmas eve I discovered they sold me a used bike they use for demo. A lot of reviews show they do this as a business practice. Then they offer you a $25 gift card. I filed a lawsuit in California and am looking for people who have had the same experience.

Received a demo bike with more than just wear and tear use. Bike was received in a NOT ready to ride condition. Broken dropper cable, badly warped rear tire and worn out front brake pads. It wouldn’t have taken much for them to replace the front pads, true the back wheel and ensure the bike was ready to ride before they sent it, but they didn’t. It’s an expensive bike on the order of $6K. When I spoke to the customer service person they just blew me off and said there is a no return shipping refund policy and you get the bike as is. Really. A broken bike! Buyers beware. Stay away from these guys. Too bad the review won’t allow me to post pics!

9k+ bike arrived with serious safety and cosmetic issues.

I asked specifically about three missing bolts on the cockpit assembly - which they said were not missing. I could have had a life ending accident. The manufacturer shared that these bolts are INCREDIBLY important to the safety of the bike.

The are dismissive, rude and DO NOT CARE about your safety.

First time ski gear buyer with very little knowledge on equipment and went in to Erik's hoping to get good recommendations made for my skill set and needs. Was very transparent about not having a lot of knowledge and was initially helped by a very gracious employee who took a lot of time to make informed recommendations to me. Went into another location to actually put my order in and get some final advice on the gear I was looking to buy and was told that based on what I shared that everything was compatible and would be a good fit for me. Was also told that if anything wasn't working out once I got out to actually try the equipment, they had a seven day exchange policy to get things sorted out. Cut to my first day out skiing and I realize my boots were too big - had heel lift and lacked control. I immediately went back into the store and told the employee what was going on. Instead of honoring the exchange policy and finding me a properly fitted boot, I was told to either purchase thicker socks or an insole and to keep working on breaking the boot in. Trusting the employee's recommendation as a first time ski equipment buyer, I bought the thicker socks and went back out. However, thicker socks didn't fix the problem as the boots were still too big. I went right back in the following day to get a smaller size as the boots just did not fit and was told that because of the skis I bought, a smaller size would likely render the skis useless as the bindings would have to be re-drilled, leaving the boots off center and potentially causing the bindings to fail. I was gutted as I would not have purchased those skis had that been explained to me prior to buying them. I was also told that because of the condition the boots were in they were considered used and could not be exchanged. This was incredibly frustrating because had the employee taken me seriously about the boots being too big, at least I could have walked away with properly fitting boots through an exchange the day previously. However, because I listened to the advice to keep working on breaking them in with thicker socks, I was left with a pair of ill-fitting ski boots. Desperate to make things work, I asked the employees what they would do in my shoes and they said to buy insoles. I went to another store to pick up the insoles in my size and put my boots back on with the insoles only to have boots that are still too big. Hoping to problem solve, I called Erik's customer service line and explained the situation. At each turn explaining what happened, the employee grew increasingly more frustrated and eventually hung up on me. Now I'm down $800 for skis that only work with the boots that are too big for me and will be very difficult to resell. This is not a place for first time buyers because in the event you are steered in the wrong direction, there is no customer service to support you or meaningfully rectify a bad situation. You will simply be sold even more products to solve a problem you worked to avoid. Their practices have left me feeling taken advantage of. Wish I could have seen the reviews here detailing similar experiences before heading into Erik's.

I was skeptical about ordering from their website after reading reviews. I was only ordering gloves, they took paypal and the price was cheaper than anywhere else so I did. I had no issues, kept me informed on shipping and they shipped pretty quick to the east coast. I'd order from them again.

Ordered a bunch of snowboard gear from their shred store website, and had my order canceled. Their reasoning was that my items were shipping from too many locations so they couldn’t handle my order. Maybe don’t offer free shipping if it’s going to make you cancel orders. And maybe don’t advertise across two websites (Erik’s bike shop and shred shop) if you won’t hold up your end of the deal.

Aaron at the Bayshore location in Glendale, WI was very helpful. When I picked up my bike there were some things that weren't covered and when alerted of this, the store had me come back and went over everything thoroughly. I know my bike better now and am happy with the experience.

They just Cheat their customers with a promotion coupons, To get personal information. You not be able to use those coupons.

They refused to cancel an order before it had even shipped and refused to allow me to speak with a manager. Once I asked them to cancel the unshipped, I suddenly got a “shipped” email. Terrible service.

You can trust the bad reviews. The service was abysmal and when you reach out to them they will gaslight you.
Now I'm being spammed by trust pilot for more information or they'll take my review down. This whole experience has not been worth the hassle to shop with Erik's. Negative stars.
Erik's replied to this and just made more excuses while making up another scenario. Insanity. Leave me alone.

I wish I could leave a Zero star rating for Erik's bike Shop (Woodbury, MN). Ever been promised something and never delivered? Oh hey, drop you bike off and it will be done on Thursday, nope - Friday, nope - Saturday, Nope - Sunday...well...we just had other things stack in front of it (literally when they tell you that your bike is the front of the que). Caliper front brake repair - not that complicated. Over promised, WAYYYY under delivered - PLEASE TAKE YOUR BIKE ELSEWHERE.

Sells a damaged bike and ships it to me damaged. Offered $20 store credit to keep the bike and stated what I'm complaining about is common with shipped from store bikes. Awful way to do business.

Was looking to order a new bike from their website, one of their sales reps contacted me with a special link to buy. Turns out the bike is magically out of stock when i go to check out but there was conveniently another model for $1,000 more available....buyer beware.

Son bought a $2500 Specialized bike from Eric's in Maple Grove on May 17. Did not have time to ride much and took it out and the derailer completely broke. Took it back to them May 31 and they just told him the would not warranty it and he would have to pay for a new derailer and installation. He didn't even have the bike 2 weeks and maybe rode it 3 or 4 times tops and never crashed it, it just had a faulty derailer. Picked it up today and they said they couldn't warranty it because there were scratches on the swing arm. Well, yes there were because the chain kept on falling off. DUH! Won't be going back to this store and will be reporting them to the Better Business Bureau and the Attorney General's office. Poor service and Specialized should have warrantied it, but they just wanted the cash so never even checked. Bad service, rude people and they have such a big business, they do NOT care about customers.

I ordered 2 Specialized bikes from Eric’s. I was charged $150 for shipping for both. I asked for one bike to be exchanged for a more expensive model before the order was shipped. Customer service made the exchange and said they would waive the 2nd shipping fee. I received an email 2 days later showing the tracking numbers indicating the bikes were near Chicago and I should get them tomorrow. The next day I received an email stating the shipment was cancelled. I called Eric’s and was told one of the bikes was never shipped due to damage. Also found out they never waived the shipping on the exchanged bike and didn’t ship that one either. Now a week has gone by and I have to start all over but definitely not Eric’sBikes!

re: Customer service was less than helpful! They still show the M/L como 4.0 is available.!!! It’s not!

This is what goes for a “new” Specialized bike at Erik’s.

When I went to pick it up a week late, as they missed a promised delivery date with zero communication, this was rhe condition I found the “new” bike Multiple scratches and dings on the forks, front light, and rear fender.

When I pointed it out I got a shrug.

When I asked for compensation or a new bike I was told that was not possible unless I wanted to pay another $150 to have one delivered My response, “this is not a $200 walmart bike. This is a $3000 Specialized bike.” Again the shrug and told I could speak to the manager. After more excuses and finagling i eventually got a $100 gift card out of it. Not worth it, but I did want the bike and it’s not available elsewhere in the city.

Now I’ll just have to vent by writing reviews on all the social media platforms I can.

Advertised a bike on line that clearly said $49 shipping. When I called to buy it thay said it had to be in store pick up only. They said they had no idea why it quoted shipping. Bike was a 2 yr old leftover. You want to sell the bike or not? It's a bike shop, sell and ship all the time. Ive worked in a bike shop, its not harfd. To me it's false advertising. Seems they are too big and customer service suffers as a result.

AAA+++ service, great customer and very fast shipping.

😆 I tried ordering a product at a too good to be true advertised price. Turned out it was…Received an email my order had been canceled due to it selling out and then continued to receive emails on the same product for days. This companies a scam….