Esb.ie Reviews 

ESB Connect infrastructure is absolutely dreadful. Travelled to Cork at the weekend. One of the chargers at Corbett's in Ferry was not working. The slow one was operational but it would not recognise my Ecar Connect card. Rang for assistance and the response was "nothing we can do about that'. I had to get another driver to use his card to allow me top up for 15 minutes and then had to Revolut him the money. One and a half hours for a 15 minute top up. On the return journey, pulled into Portlaoise Plaza. There are four charges and room for three cars? The only available charger was the 43KW one which was not working. There was no error message but it would just not charge. Three other drivers tried the same charger and the same result. I phoned ESB and was left hanging for 20 minutes and no response. I eventually grabbed a top up from one of the other chargers when it became available. Two hours later I had got my 15 mins top up. There were now four other frustrated drivers pulling their hair out trying to deal with the nonsense. - absolutely rubbish.

Dreadful in NI, MAJORITY DO NOT WORK, INFRASTRUCTURE PATHETIC

I’m writing this blog complaining about the terrible customer service provided by the ESB Networks for EV cars. ESB have contracted the Customer Complaints work out to a company based in Cork and I’d have to say certain individuals in this company are so unhelpful it’s unbelievable.

ESB provide a service where you can use a “Pay as you Go” system if you don’t have an account with their company. The systems never work and no matter how many times I have advised them of same it’s never sorted. They keep saying they’ll log my complaint and advise the engineers but nothing is ever done.

I had an incident at the back end of August where I had to wait three hours for the charging machines to work and I wrote to the customer complaints section. I received a reply from a guy known as Mr McCarthy and it had to be the most unprofessional reply a customer could receive. I have now christened him Mr “Scarlett Pimpernel” McCarthy as he is more evasive than the character himself. The service has been just appalling and maybe ESB should look more closely at the companies that they contract the work out to in the future,

I want to express my frustration regarding the ESB car charger at Clifden Station House Hotel. As an electric vehicle owner, I rely on charging infrastructure to power my car. Unfortunately, my recent experience with ESB has left me questioning their commitment to maintaining a reliable and efficient charging network.

I had made plans to stay at Clifden Station House Hotel, expecting to conveniently charge my electric vehicle upon arrival. However, I discovered before my trip that the ESB car charger at the hotel was unavailable. This incident sheds light on the larger problem of ESB's inadequate maintenance and distribution of charging facilities across the country.

It is disheartening to see a company like ESB failing to ensure chargers are well-maintained and promptly repaired. Such inconsistencies undermine the convenience and practicality of owning an electric car and perpetuate the challenges faced by electric vehicle owners.

To encourage a widespread transition to electric vehicles, it is imperative for companies like ESB to prioritize the upkeep and accessibility of their charging infrastructure. Timely maintenance and widespread charger placement are essential to provide a seamless charging experience for electric car owners.

I sincerely hope that ESB takes this feedback seriously and works diligently to improve the reliability and availability of their car chargers. It is crucial for them to demonstrate a genuine commitment to supporting the growing electric vehicle community and address the concerns raised by customers like myself.

In conclusion, the unavailability of the ESB car charger at Clifden Station House Hotel has highlighted the frustrating and unreliable nature of ESB's charging network. As an electric vehicle owner, I urge ESB to prioritise regular maintenance and swift resolution of issues to ensure a seamless and hassle-free charging experience for all electric car users.