I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Toon meer
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I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Toon meer
Bedrijf heeft geantwoord
Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Toon meer
Bedrijf heeft geantwoord
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Contactgegevens
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Ierland
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Uitstekend
2K reviews
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Termination fee recharge
I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for renewal again.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Hubert,
Thank you so much for sharing your experience. We are delighted to hear that the billing mistake was resolved quickly and without any hassle. It is wonderful to know that you received such helpful support, and we truly look forward to the opportunity to welcome you back when your renewal time comes around.
Kind regards,
Sasha,
Yuno Energy Team
Microgen payment
I rang Yuno to get a breakdown of the money due to me from my microgeneration. Spoke to Gwyneth and she was most helpful - a definite credit to the company.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Dora,
Thank you so much for sharing your positive experience. We are absolutely delighted to hear that our team member was able to provide you with such helpful and clear assistance regarding your microgeneration payment breakdown. Providing excellent support is always our top priority, and your kind words mean a lot to us.
Kind regards,
Sasha,
Yuno Energy Team
Had a problem with inputting a reading…
Had a problem with inputting a reading into the app , called customer support, was only on hold for a few seconds , call was answered and probl sported promptly by Gwyneth , no stress ..
21 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Paddy,
We are happy to hear that our support team resolved your app issue so quickly. We appreciate you sharing this positive experience, and we are glad we could help make things stress-free. Thank you for taking the time to leave us this review.
Kind regards,
Sasha,
Yuno Energy Team
Nice and easy experience
Easy to deal with and fast resolution , Gwyneth was very professional and polite
21 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Rares,
We are delighted to hear that you found our service straightforward and received a swift resolution to your query. It is wonderful to know that our team member provided such polite and professional assistance. Thank you for taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
I was dealing with Shaz
I was dealing with Shaz and the experience was great and handled all my issues perfectly. Thanks again!
21 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Carl,
We are so pleased to hear that your experience with our team member was positive and that all of your concerns were addressed perfectly. Thank you very much for taking the time to share your wonderful feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
Thanks Gwyneth
I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-estimate you will pay more than you had anticipated ..but that overpayment will come off future bills. In truth I not sure that the logarithm used is entirely accurate. Gwyneth in customer services was excellent.. top marks.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Tom,
We are glad you enjoyed your experience with our team and appreciate your positive feedback. We understand that our advance payment system based on estimated future usage can feel a bit uncertain at first, and we appreciate your patience as we work to ensure everything balances out correctly on your future bills. It is wonderful to hear that our team member provided such helpful support to reassure you, and we will be sure to share your kind words with her.
Kind regards,
Sasha,
Yuno Energy Team
I had to change my payment details with…
I had to change my payment details with Yuno & I was thrilled to speak to an actual helpful customer service lady by the name of Gwyneth who guided me through how to change my account payment details. Thank you for your kindness and professionalism
20 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Joan,
Thank you for sharing your wonderful experience. We are absolutely delighted to hear that you received such kind, professional, and helpful assistance when updating your account payment details. It is fantastic to know that our team member made the process so smooth and positive for you. We truly appreciate your kind words and feedback.
Kind regards,
Sasha,
Yuno Energy Team
Had a great experience changing my plan…
Had a great experience changing my plan to an EV rate today.
Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and easily.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Emmet,
We are delighted to hear about your positive experience switching to our EV rate. It is wonderful to know that our team member was helpful, friendly, and efficient in resolving everything for you so quickly. Thank you for sharing your lovely feedback!
Kind regards,
Sasha,
Yuno Energy Team
Called to change my energy plan and the…
Called to change my energy plan and the call agent (Bhavika) was very helpful, knowledgable of the product and thorough in helping me with my issue. I’m very satisfied with Yuno energy and their customer service.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Nikola,
We are thrilled to hear about your positive experience with our customer service team. It is wonderful to know that our representative was so helpful, knowledgeable, and thorough in assisting you with your energy plan. We appreciate your kind words and are delighted that you are satisfied with the support you received.
Kind regards,
Sasha,
Yuno Energy Team
I found Jessel to be very good- clear
I found Jessel to be very good- clear, patient and helpful. Very good at what she does!
19 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Jessel,
We are so pleased to hear that our team member was clear, patient, and helpful during your interaction. Thank you for taking the time to share your positive experience and kind feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
You don't really know
My issue with Yuno is that with a dual fuel contract you have no idea what your bill is going to be.
That negates the advertised advantages of using them and to make things worse they bill you for energy you've not yet used.
Will be leaving them when my contract is up.
Since placing the above I have received feedback from Yuno in which they confirmed that they are unable to predict gas prices in the way they do with electricity and so my initial feedback needs no amendment. There are no advantages using Yunos system when you have the dual fuel account.
18 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Eoin,
Unfortunately, our advance payment model is only available with Smart meters, which currently are only installed for electricity customers, not Gas. Down the line, Smart gas meters should also be rolled out, but until then we won't be able to bill with the same model. Gas is paid a month in arrears, whereas Electricity is paid a month in advance.
Full details can be found here: https://yunoenergy.ie/faq
Kind regards,
Sasha,
Yuno Energy Team
Cheaper rates but watch out for money taken
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the money straight back to our bank account. Few months later noticed same thing but a larger sum so rang to ask and they looked into it and said it was a fault on their part so funded the money again back to our account but 1 day later noticed they took it again. We called again and they apologised so we just said to credit our account with them to save the hassle but just want to warn others to keep checking your bank account and keep up to date as you just don't know if they are taking more than should be. We will not be going with them in future
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Annemarie,
I'm so glad customer service has been great, but I'm concerned about what you describe as large sums coming out of your account accidentally. That doesn't sound like the level of service we're striving for here.
I've requested your account information through Trustpilot so I can have a look into your account and figure out what happened here, with the hope of stopping any future issues.
Kind regards,
Sasha,
Yuno energy team
Gwyneth was excellent to deal with and…
Gwyneth was excellent to deal with and solved my issie
16 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Aidan,
Thank you for sharing your feedback. We are delighted to hear that our team was excellent to deal with and successfully resolved your issue.
Kind regards,
Sasha,
Yuno Energy Team
Avoid
Avoid, read their reviews first. They bill in advance and “predict” the bill! Shocked that bonkers.ie lists them, reduces their credibility in my opinion.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Mark,
Yes, we operate using an advance bill pay model. Details can be found on our web-site. Link: https://yunoenergy.ie/faq
"How does Advance Payment work?
Advance Payment makes it easy to monitor and predict every bill.
Each month, you pay for your electricity before you use it based on a usage Prediction (kWh).
We calculate the Prediction from your previous consumption and adjust it for seasonality. So it's always personalised and precise.
You then pay (on your chosen date) with a bank card saved to the Yuno Energy app. Billing Periods start on your payment date and usually last 30 days.
Helpful: Our app provides increasingly accurate updates on your next Prediction (kWh & €) until 24 hours before your payment is due. This allows you to budget without the prospect of shocking electricity bills."
I'm sorry you're not happy with how we work. Contact us at customercare@yunoenergy.ie if we can help in anyway.
Kind regards,
Sasha,
Yuno Energy Team
Gwynedd was extremely helpful and…
Gwynedd was extremely helpful and patient with my query today and very nice to talk to
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Donal,
We are so pleased to hear that our team member was extremely helpful and patient with your query today, as well as very pleasant to speak with. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
Great experience with customer service…
Great experience with customer service particularly with Anuj, thank you!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Sarah,
We are so pleased to hear that you had a great customer service experience with us. It is wonderful to know that our team member provided such wonderful support, and we truly appreciate you taking the time to share your feedback!
Kind regards,
Sasha,
Yuno Energy Team
Excellent Service
Service excellent, assistant made various options easy to understand. 1st class!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Hugh Campbell,
We are glad you enjoyed your experience. Thank you for your feedback regarding our helpful presentation of choices.
Kind regards,
Sasha,
Yuno Energy Team
Jessel was absolutely fantastic this…
Jessel was absolutely fantastic this morning. She could not have been more helpful. I had a great experience dealing with her.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Liam Doyle,
We are so pleased to hear that you had such a wonderful experience with our customer support team this morning. It is fantastic to know that you received the assistance you needed and that your interaction was so positive. Thank you for taking the time to share your kind feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
Hi Anuj
Hi Anuj
Thank you for a wonderful customer service
Phil
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Phil,
We're happy to hear that our team provided you with such wonderful assistance during your recent call, and we truly appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth from Yuno was very helpful and…
Gwyneth from Yuno was very helpful and dealt promptly with my query.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Chris,
We are so pleased to hear that our team member was able to assist you efficiently and resolve your request without delay. Thank you for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
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