I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Toon meer
Bedrijf heeft geantwoord
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I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Toon meer
Bedrijf heeft geantwoord
Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Toon meer
Bedrijf heeft geantwoord
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Contactgegevens
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Ierland
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Uitstekend
2K reviews
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Excellent Service
Service excellent, assistant made various options easy to understand. 1st class!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Hugh Campbell,
We are glad you enjoyed your experience. Thank you for your feedback regarding our helpful presentation of choices.
Kind regards,
Sasha,
Yuno Energy Team
Jessel was absolutely fantastic this…
Jessel was absolutely fantastic this morning. She could not have been more helpful. I had a great experience dealing with her.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Liam Doyle,
We are so pleased to hear that you had such a wonderful experience with our customer support team this morning. It is fantastic to know that you received the assistance you needed and that your interaction was so positive. Thank you for taking the time to share your kind feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
Hi Anuj
Hi Anuj
Thank you for a wonderful customer service
Phil
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Phil,
We're happy to hear that our team provided you with such wonderful assistance during your recent call, and we truly appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth from Yuno was very helpful and…
Gwyneth from Yuno was very helpful and dealt promptly with my query.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Chris,
We are so pleased to hear that our team member was able to assist you efficiently and resolve your request without delay. Thank you for taking the time to share your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth is a pleasant young lady …
Gwyneth is a pleasant young lady who efficiently helped me update my credit card details and take payment on my account
14 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Alan,
Thank you for sharing your feedback. We are so pleased to hear that our team member provided pleasant and efficient assistance when helping you update your payment information and manage your account.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth made my ecperience seamless
Gwyneth made my ecperience seamless. Very helpful throughout. Thankyou Gwyneth
14 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Maria,
We are so pleased to hear that our team member provided great assistance and made everything run smoothly for you. Thank you for taking the time to share your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
My bill came out €150 more expensive…
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto another representative that was easier to understand and he refused. I’ve rang back multiple times and finally got put through to a woman named Gwyneth she was very helpful and explained the breakdown my bill and why it was so expensive
14 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Molly,
We are glad you enjoyed your experience with our helpful team member who resolved your billing questions, and we truly appreciate you sharing this feedback. We are happy to hear that your concerns regarding the unexpected charges were eventually clarified in a satisfactory manner. However, we acknowledge the frustration caused by the initial lack of assistance. We are committed to providing clear communication, and we will address this internally to improve our service. Thank you for your patience and for helping us improve our customer support.
Kind regards,
Sasha,
Yuno Energy Team
I had some doubts about my electricity…
I had some doubts about my electricity bill,GWYNETH explained everything in simple words patiently…Highly satisfied with her customer service
14 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Bibin,
We are so pleased to hear that our team member was able to clear up your billing doubts with such patience and clarity. Thank you so much for taking the time to share your positive experience with our customer service.
Kind regards,
Sasha,
Yuno Energy Team
Jyotismita from Asia and her help and dedication
Spoke with Jyotismita yesterday after several attempts over previous days to get my Yuno energy app working. She put me on hold for 5 or 6 minutes and told me what to do and gave me a password on my Nokia phone. This was maybe 4th time I got a password but Joti (as she called herself) password worked. I was do thankful and stunned that I cursed in the excitement. Told me she was from Asia. Intelligent knowledgeable Lady who really made my day. I hope she had a lovely day after I was sorted. Really really impressed with her. Tomas Kennedy
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Tom,
We are happy to hear that your technical issue was resolved effectively after your previous attempts to get everything working properly. Thank you very much for taking the time to share your positive experience with our support team. It is wonderful to know that our representative demonstrated the knowledge, patience, and intelligence needed to provide you with the exact solution required to restore your access. We appreciate your kind words regarding her helpful assistance, and we will certainly share your feedback with our team to recognize her dedicated efforts. Providing knowledgeable support to make our customers' days easier is always our goal.
Kind regards,
Sasha,
Yuno Energy Team
Hello guys,
Hello guys,
How I am impressed with yuno is not the electricity or gas they provide but their customer service. I had an issue with the billing and I contacted the CService and it was dealt by Shaz. The way the problem was handled is impeccable. Rightly I was guided through and was given a solution too which was really a need of the hour. Shaz!!!! U r a gem. Thanks a lot for ur service and thanks Yuno for keeping such wonderful people around u and that makes u Yunooooo!!!!
Regards,
Geo.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hello,
We are happy to hear that our support team was able to assist you with your billing concern so effectively. We appreciate you taking the time to share your positive experience with us. Providing clear guidance and timely solutions during critical moments is a top priority for our team, and we are glad that your situation was handled with such care and professionalism. Your kind feedback has been shared with our team members, as it encourages us to continue delivering exceptional service to all our customers every day. Thank you for choosing our services and for your wonderful support.
Kind regards,
Sasha,
Yuno Energy Team
Antwoord van Yuno Energy
Hi Marie,
Thank you so much for taking the time to share your positive experience. We are thrilled to hear that you received such great support, and we will certainly share your kind feedback with the team member who assisted you.
Kind regards,
Sasha,
Yuno Energy Team
Don't be slow moving at end of contract or it will cost you.
I like that it seemed it was cheap energy, however, when my contract ended, I didn't move right away, and they increased my tariffs. I went online to find a cheaper company, told Yuno and asked if would they give me a better deal, they said no so I switched, then they contacted me and told me they would give me a discount, I said no, and because of the stupid billing they have (they charge you a month in advance with an estimated charge) you should get a refund when you leave (you are paying a month in advance remember) But No. In fact they actually charged me More! I have asked them to look at the bills because there must be something wrong. And their billing system for Electricity is as Clear as Mud, nothing seems to match. So I am now waiting to see if a mistake has been made. But all I can say, is set a date in your phone for switching because they will Hike up the price at end of contract if you stay with them.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hello,
It would be standard practice in all electricity companies for the discounted unit rate to stop applying to a customers account once the contract is up. Your contract end date is visible in your monthly bills also.
I'd love to check your account to make sure you billing query is moving in the right direction, so I've requested your details through Trustpilot.
Kind regards,
Sasha,
Yuno Energy team
I was dealing with Gweneth who was very…
I was dealing with Gweneth who was very helpful and resolved my issue promptly and efficiently.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Liam,
We are so pleased to hear that your experience with our team member was positive and that your matter was taken care of quickly and effectively. Thank you very much for taking the time to share your feedback with us.
Kind regards,
Sasha,
Yuno Energy Team
What a service fully recommended this…
What a service fully recommended this company always answer the phone I wanted to switch my account to my wif easy peasy lemon squeezy Sia help us so much no problems with everything also you can see your usage and the service is always great 👍
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Rafal,
We are glad you enjoyed your experience with our customer support team. It is wonderful to hear that updating your account details was such a smooth and hassle-free process for you and your spouse. We appreciate your positive feedback regarding our phone availability and the convenience of tracking your daily usage through our platform.
Kind regards,
Sasha,
Yuno Energy Team
Very helpful
Very helpful, clear, concise and transparent. Very easy to deal with
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Declan,
We are glad you enjoyed your experience. Thank you for noting our clear and easy communication.
Kind regards,
Sasha,
Yuno Energy Team
Anuj was really helpful over the call…
Anuj was really helpful over the call and added the person within few mins. Thanks for your service
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Raonak,
We are so pleased to hear that our team member could assist you so promptly and efficiently over the phone. Thank you for sharing your positive feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Antwoord van Yuno Energy
Hi Jamie,
We are glad you had a positive experience resolving your issue with our support team today. Thank you for your review!
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth was very clear in her…
Gwyneth was very clear in her communication and explained each part of my plan in a way that was easy to understand.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Tony,
We are so pleased to hear that your experience was positive and that your option details were broken down clearly. It is wonderful to know everything was straightforward and simple for you to grasp.
Kind regards,
Sasha,
Yuno Energy Team
Anuj solved my issue in a competent and…
Anuj solved my issue in a competent and friendly manner. Good sense of humour too. More Anuj and less AI please 😃
12 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Miriam,
We are glad you enjoyed your experience with our human support team. Thank you for your feedback regarding our service and helpful staff.
Kind regards,
Sasha,
Yuno Energy Team
Thanks Rebecca
Thanks Rebecca. Talked me through my query in minutes with patience and professionalism and friendliness. A pleasure to deal with.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Patrick,
We are delighted to hear that our team member was able to assist you with your query so quickly and with such patience, professionalism, and friendliness. Thank you for sharing your wonderful feedback!
Kind regards,
Sasha,
Yuno Energy Team
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