Yuno Energy Reviews 

i was speaking with gyneth i found her so polight and hellfulll guided me through the process of what i was stuck on igot it sorted in a matter of miniutes thanks to gyneth

Had a name change request and Anuj assisted me. Was great to be in conversation as he was quick and resolved the query and made changes in couple mins.

I've just been onto your lovely Gwyneth.What a pleasant lady, very patient, courteous and understanding.
Gwyneth is an asset to Yuno Energy and at a time when it's hard to find good staff she is worth keeping, hold onto her.
Terence Walsh.

I am happy with this company. Competitive rates and all works great. The app is good. Customer service is good. I can see clearly how much electricity I am using. Happy customer.

I spoke with a nice person named Sheetal in customer services, she was very helpful, considerate and very informative. Would definitly recommend

I spoke wih a man named Rohan in customer services, he was helpful, considerate and very informative. Would definitly recommend.

I mistakenly switched early and was charged 100 euros for cancellation 50 euro more than anyone else even though I was paid up till end of contract they clawed back welcome bonus of 325 euro it cost me 425 euro because I switched two weeks early. Another 2 weeks they would have owed me money as you pay a month in advance . Plus if you don't switch before your contract is up the auto renew your contract and will be charged a cancellation fee I was totally ripped off here be very wary with your contract if you go early you're fleeced if you leave after contract your fleed

Anuj, was courteous and responsive and immediately investigated my concern, answered my questions and explained the situation which he then quickly and easily resolved. Josephine

Andy from customer service was brilliant!! He knew exactly how to answer my query and was quick at providing the remediation.

I was dealing with Anuj regarding a billing enquiry and found him to very helpful and courteous. Thank you

Anuj was very helpful with my query. Thank you! Great customer service.

Gwyneth was very helpful in resolving my issue re email & password changes

Update (October 8): Yuno Energy’s Complaints Team has officially stonewalled my formal dispute. Worse, their Escalations Team admitted in writing that their system cannot calculate precise bills using smart meter data for EV drivers, but instead applies a hardcoded "standard average" of 14% EV usage. This is a direct contradiction of their website’s claims of "personalised and precise" predictions based on 30-minute smart data. I have now escalated their false advertising and aggressive collections practices to the Commission for Regulation of Utilities (CRU).

I strongly warn any EV driver or smart meter user against switching to Yuno Energy. Their marketing claims that their billing predictions are "personalised and precise" based on 30-minute smart meter data. This is completely false in my experience.

I am on their EV plan. Despite my smart meter proving that 90.5% of my consumption occurs during the highly discounted Night and EV bands, their automated algorithm ignored this data and applied a generic flat rate to my volume. This resulted in a wildly inflated predicted bill of €454.58, rather than the mathematically accurate ~€212. Furthermore, they obscure the EV unit rate on their invoices by dumping the usage into a vague "Other" category instead of properly labeling it "Night EV."

When I caught the mathematical error, I raised a Formal Complaint. Their Escalations Team explicitly promised a response within 1-2 working days. They missed that deadline. I then formally requested a "Letter of Deadlock" from their complaints team so I could escalate the matter to the Commission for Regulation of Utilities (CRU). They have completely ignored that request as well.

The most concerning part is their aggressive and broken collections system. In strict adherence to Clause 11.17 of their Terms and Conditions, I paid the undisputed portion of my past usage. However, despite my account being under a formal regulatory dispute and awaiting a Deadlock Letter, Yuno’s automated system is attempting to debit the disputed €454.58 from my bank account every single day. Thankfully, I placed a merchant block via my bank to protect my funds.

Yuno Energy’s prediction algorithm overcharges EV drivers, their complaints team ignores formal escalations, and their collections system harasses compliant customers. Avoid them until they fix their fundamentally broken billing software.

Spoke to a lady called Pranuti she was so helpful and explained all my options thoroughly great experience

Jessel was very helpful with my request today, really appreciate thanks

I was a Yuno Energy electricity customer for two years. While the contract period itself was fine, I had a disappointing experience after closing my account and switching to another provider.

There was a credit balance on my account, and Yuno advised me that my final bill would be prepared within 15 working days. More than 25 working days have now passed, and I am still waiting for the final bill and the refund of my credit balance. Unfortunately, the customer service agents have also stopped responding to my emails.

I also had a disappointing experience when discussing a potential new contract with Yuno. The costs quoted to me over the phone differed from the costs subsequently provided in writing in the new contract. As a result, I cancelled the new contract and decided to move to another provider.

Overall, while I had no major issues during the two years I was a customer, the experience surrounding the account closure, refund and new contract has been very frustrating.

Edit (I lowered the rating to one star):
My account was finally closed after more than 25 working days, but I was shocked to find a €100 early termination fee on my final bill for cancelling my new contract within the cooling-off period. Customer service confirmed that the fee will be waived, as it's not legal, but making sure that this happens was so draining. Bad practices by Yuno, I will make sure to never sign a new contract with them.

Anuj was really professional and helpful when we called him to get some updates to our yuno energy accounts. Thanks a lot Anuj!!!

Gwyneth was very helpful and solved my issue quickly. Also there's no wait time when you ring Yuno energy customer service which is a brilliant..