I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Toon meer
Bedrijf heeft geantwoord
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I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Toon meer
Bedrijf heeft geantwoord
Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Toon meer
Bedrijf heeft geantwoord
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Contactgegevens
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Ierland
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and easy to get through to.
I was able to ring and get through to an actual person and not a Robot. I spoke to Gwyneth and she was super helpful, efficient and nice to deal with.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hello,
We are so glad you had such a great experience getting in touch with us. It is wonderful to hear that you were able to connect with a helpful, friendly, and efficient team member right away. Thank you so much for taking the time to share your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Happy customer.
Gwyneth, was an excellent communicator. Very helpful and pleasant.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Pat,
We're so pleased to hear that our team member provided clear communication and was so helpful and pleasant to deal with. Thank you for taking the time to share your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
Excellent customer service
I had an issue with my meter reading that needed correction. Appreciate the quick turn around from the team. Thanks Gwyneth for clarity in communicating and resolving this issue.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Inez,
Thank you for sharing your feedback with us. We are delighted to hear that your billing issue was resolved promptly and that our team provided clear communication throughout the process. Your positive experience means a lot to us.
Kind regards,
Sasha,
Yuno Energy Team
Contacted the support service via chat…
Contacted the support service via chat and they were very nice and clear!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hello,
We are so pleased to hear that your experience with our support chat was pleasant and clear. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Rohan and Rebecca were great to deal…
Rohan and Rebecca were great to deal with. Very helpful and professional
7 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi David,
We are so delighted to hear that you had such a wonderful experience interacting with our team members. Thank you for taking the time to share your lovely feedback about our helpful and professional service, we truly appreciate it!
Kind regards,
Sasha,
Yuno Energy Team
I called to let Yuno know I installed…
I called to let Yuno know I installed solar panels. Gwenth was very helpful, and checked to see if my installer had contacted ESB. Which they had.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hello,
We are happy to hear that our team member provided useful support by verifying your setup details. Thank you for sharing your positive feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Given wrong information
We got solar panels installed in July. When I contacted the company about making sure the export was set up I was told they said the installer would need to submit an N7. Installer said that was all done.
Fast forward to last Thursday and I was told my export credit that was due in September would be applied Monday or Tuesday.
I’ve just been speaking to an agent who said my micro generation was never set up so essentially they have been getting free electricity from me for 3 months. Apparently there is a second form that needs to be completed by customer that they never told me about.
I have had to live chat an agent for over an hour and a half to find this out because they keep disconnecting me every time I ask a question. Live chat is a nightmare as this has happened on numerous occasions
Can’t wait until I am out of contract
7 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Ann,
I'm sorry to hear of your situation here, but typically the solar panel installers would take care of filling in any of the forms needed by ESB to start microgen exportation. It wouldn't be Yuno Energy's responsibility to do this, or to ensure you are set up. We have extremely little to do with the whole solar panel / microgen system, merely facilitating the payments to your account based on the information we are sent from ESB.
Kind regards,
Sasha,
Yuno Energy Team
I spoke with Anuj he is very good and…
I spoke with Anuj he is very good and easy going man thanks for them
Malgorzata Pawlat
7 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Gosia
We are glad you enjoyed your experience with our team. Thank you for sharing your positive feedback about our helpful staff.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth was very friendly and helpful
Gwyneth was very friendly and helpful
7 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi,
Thank you so much for the wonderful feedback! We are delighted to hear that you received such friendly and helpful assistance from our team. Your kind words mean a lot to us.
Kind regards,
Sasha,
Yuno Energy Team
Antwoord van Yuno Energy
Hi Roisin,
Thank you so much for the five-star rating. It is wonderful to hear that our team member provided such great assistance during your experience with us. We truly appreciate your feedback and are delighted that you received such supportive service.
Kind regards,
Sasha,
Yuno Energy Team
Jessel is a Brilliant worker
Jessel
Made me very welcome from the time she took
My call she knows her job how to handle Customers and leaves them very satisfied
Couldn’t fault Jessel or Yuno Energy
From the moment I made the call Jessel Answered me without any hesitation and Solved my 2 issues which was Brilliant
Well done Jessel
Regards Philip
6 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Carriep,
We are happy to hear about your great experience with our customer support. Thank you for taking the time to share such positive feedback with us. It is wonderful to know that your phone call was answered so promptly and that both of your inquiries were resolved smoothly and efficiently. Providing knowledgeable, welcoming, and helpful service is always our priority, and we appreciate your kind words about our team.
Kind regards,
Sasha,
Yuno Energy Team
Antwoord van Yuno Energy
Hi Gillian,
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback about the great assistance we provided during your visit.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneph was amazing!
I had a wonderful experience speaking with Gwyneph on the Yuno Energy customer service line. She was absolutely excellent, amazing, and so helpful throughout the call. She was professional, patient, friendly, and really took the time to listen and make sure everything was sorted out for me.
Gwyneph went above and beyond to help, and her kindness and professionalism made the whole experience so much easier. Customer service like this really makes a difference. Thank you so much, Gwyneph, for your fantastic help and support. You are a credit to Yuno Energy! ⭐⭐⭐⭐⭐
6 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Chanelle Rodgers,
We are so happy to hear that your recent phone call with our customer support team was such a positive and seamless experience. Thank you for taking the time to leave this wonderful feedback and five-star rating. We take great pride in delivering patient, friendly, and thorough assistance to ensure all your needs are addressed, so it is delightful to know that our representative went out of her way to listen carefully and resolve everything for you. Our team members work hard every day to make energy management simple and stress-free for our valued customers, and knowing that this level of dedicated care made a real difference in your day means the world to us. We will be sure to pass along your very kind words to the individual who assisted you, as recognition like this inspires us all to keep providing the highest standard of service. Thank you again for choosing us, and please reach out whenever we can assist you in the future.
Kind regards,
Sasha,
Yuno Energy Team
Sharmaine
Sharmaine dealt with my enquiries in a most helpful and efficient manner. Thank you, it makes life so easy when you are dealing with someone who is pleasant and knows what they are doing !!
5 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Paddy,
We are so delighted to hear about your positive experience with our team member. It is wonderful to know that your enquiries were handled so efficiently and politely. Thank you so much for taking the time to share your kind feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Very slow responses
Very slow responses. Chat repeatedly restarts and I had to write my questions in over and over again. I also had to clarify my name, address, email and phone number multiple times.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Eva,
So sorry for your experience. Unfortunately, if you're using the chat function in the app, you need to stay on the chat page or else it will close. I'll pass your feedback onto our internal app team. Sorry again for your experience and here's hoping we can make up for it in the future.
Kind regards,
Sasha,
Yuno Energy Team
Had a great customer service experience…
Had a great customer service experience with Anuj, he was very pleasant and helpful!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Fiona,
We are so pleased to hear that you had such a wonderful customer service experience with us. It is fantastic to know that our team member was so pleasant and helpful during your interaction. Thank you for taking the time to share your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
I rang to get a statement from my old…
I rang to get a statement from my old account as we moved house. Anuj was most efficient, helpful and friendly in the phone and sent the information while I spoke to him
2 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hello,
We are happy to hear that moving to your new house went a little smoother with our team's help. Thank you for taking the time to share your positive experience with our prompt service. We appreciate your kind feedback.
Kind regards,
Sasha,
Yuno Energy Team
Yuno made it very easy to switch…
Yuno made it very easy to switch suppliers. The staff on the phone and app have been very helpful and polite. The app confused me at first... It seemed i was spending 4-5 cents an hour on electricity, even when i wasn't using any at all. But it turns out that this is the standing charge which comes to about €1 per day.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi David,
We appreciate you taking the time to share your experience with us. We are glad you enjoyed your interaction with our team and found the transition to be smooth. It is great to know that the daily fixed service fee displayed on the digital platform has been clarified. Clear information is important to us, and we are happy that our support helped clear up the initial confusion regarding your ongoing daily electricity charges.
Kind regards,
Sasha,
Yuno Energy Team
Support
The agent Amuj was very helpful and answered all my questions. Thanks
2 oktober 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Gerard,
We are glad you enjoyed your experience and received excellent support to resolve your inquiries. Thank you for your feedback!
Kind regards,
Sasha,
Yuno Energy Team
extremely frustrated with Yuno. STAY AWAY
I am extremely frustrated with the service I’ve received while trying to close my gas account. Despite moving to 100% electricity, my gas account remains open after months of calls. The company keeps insisting that I need to contact GNI, but GNI has confirmed that this is not their responsibility. I feel like I’m stuck in an endless loop, and it’s clear that the staff are not familiar with their own internal procedures. This experience has been incredibly disappointing and inefficient.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Yuno Energy
Hi Claudio,
Usually we would need to see some sort of official messaging from GNI if any works have been done on your gas meter, such as removing it. I've requested your account information through Trustpilot so I can follow up here and make sure we're not missing a step. I can reach out directly to GNI to confirm what needs to be done next once I have that info.
Hopefully we can get you sorted ASAP.
Kind regards,
Sasha,
Yuno Energy Team
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