Escape Hot Tubs Reviews 

Excellent service with great product knowledge. Quick efficient and honest.

Responsive and efficient

Our annual service completed again to a very high standard, the tub having had a thorough clean and refill. Nothing is too much trouble. I’m very pleased with the new cover lifter and still very happy with the cover that was fitted at the end of last year, it still looks new. Thanks guys. Thanks too to everyone involved.

The Jacuzzi itself is great and we’re happy with the product overall, but the service and organisation around it have been pretty disappointing. The initial sales process was good, but after that things felt consistently disorganised. The tub arrived late, the heat pump followed weeks afterwards, and there always seems to be something missing, delayed, out of stock, or not properly communicated. The team are friendly enough, but they often seem unprepared, short on information, or late responding/posting maintenance supplies.

I even looked into using an alternative Jacuzzi representative for the ongoing servicing and warranty support, but unfortunately there doesn’t appear to be another local option available.

There’s definitely room for improvement operationally because the product deserves a much better customer experience around it.

Great service from telephone call
To collection and disposal of old hot tub
Would recommend this company

Product arrived promptly and well packed and did exactly what I needed it for , great service 👍

Lovely company and lovely staff. Everyone has been so helpful. Finally a company that understands great customer service. From start to finish they have really been excellent.

Booked a service, came for the appointment then rebooked. The new booking was late morning, we told them we would be out, can do service, we will be back before finishing. They came 9.20, before we went out, went before we were back. We wanted to look inside whilst the sides were off, see what had been done. Apparently they came back in afternoon, we didn’t manage to meet up. The sides are not properly fixed on, 1 jet still doesn’t work. We needed a new lid, this was wrong size. Fortunately we didn’t pay for it as there’s been no communication regarding this, despite being told they would communicate on the day we paid, over 2 weeks ago. We used them as they are a few minutes drive from us, to keep the business local. Mistake ????. Very Disappointing!

Very helpful when I spoke to them on the phone, ordered a new pump which was fitted 2 days later at a very good price.
Thank you

Arrived on time. Friendly, helpful team who did professional job.

One of the best companies Ive dealt with , Super quick response to emails and delivery of items ordered was next day. I will use this company again as they are first class and very pleased.

Excellent service
First time we have had a full service and the two engineers were on time, communicative, friendly and professional
They worked the entire time they were here and attended earlier than the appt time with phone to ask if this was possible
Overall very happy with the service and would have no hesitation in recommending them again

Very helpful staff, prompt delivery.

I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision. The delivery happened right on schedule, and the installation crew impressed with their professionalism and efficiency. The Soul300 hot tub met every one of our hopes! Thank you to the team.

lovely knowledgeable man who answered all our questions nothing too much trouble would highly recommended 👌

The experience was both pleasant and incredibly useful.

I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made.
Delivery was as agreed, and the installation team were efficient and professional. Above all, the Soul300 hot-tub fulfilled all our expectations! Thanks guys.

Although we were disappointed with our offer for our hottub well under valued we though we did get excellent advice and sold it to a private buyer for £800 more