we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
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Lees wat reviewers zeggen
What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Toon meer
Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and poli... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Contactgegevens
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, Verenigd Koninkrijk
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4,7
Uitstekend
368 reviews
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Excellent job
When we first visited escape hot tubs and spoke to Ryan about our hot tub not working he was very helpful and explained the charges fully. He gave us an appointment that suited and we knew we were dealing with a reputable company. When the two repair men came they phoned first as a courtesy to say they were on their way and arrived promptly at the promised time. They soon diagnosed the problem and gave me full costs of how much the parts and fixing it would be. Once we agreed they went to collect the part and fitted it the same day. They were polite and friendly and explained everything really well. It is so refreshing to deal with such an honest and professional company. I would really recommend you use this company we definitely will be doing. Hopefully just for servicing our hot tub. Thank you very much x
2 maart 2025
5⭐️⭐️⭐️⭐️⭐️
5⭐️⭐️⭐️⭐️⭐️
Great response from the minute I called Chris he sent his engineers out straight away the engineers were very helpful and knowledgeable , and sorted the fault straight away would definitely recomend this company many thanks mrs M Brown
6 maart 2025
Review zonder uitnodiging
A great big thanks to you guys for…
A great big thanks to you guys for relocating my parent’s hot tub. It all went to plan and the team were as always friendly, helpful and professional.
Thanks you.
22 februari 2025
The staff are very helpful and friendly…
The staff are very helpful and friendly the products are top notch highly recommend.
16 februari 2025
Excellent service
Excellent service, the engineer was friendly, professional and gave good advice.
6 februari 2025
Bought an air source heat pump fir the…
Bought an air source heat pump fir the hot tub .I dealt with Chris throughout he was patient wuth my questions explained everything clearly .and even after fitting gave excellent after care .The fitters arrived on time and dud a good job .The heat pump itself i would highly recommend .thank you again fir z great service.
17 januari 2025
The process was excellent
The process was excellent, I was kept updated throughout the process and the install the fantastic. The team went above and beyond to meet my needs.
30 januari 2025
Installation of pergola
We are very pleased with our pergola. It has taken a while, although this was no fault of the fitters! The suppliers had sent them the wrong parts and the first motor sent did not work. The fitters worked efficiently on all three occasions to resolve all the problems and were very apologetic. The end result is perfect.
10 januari 2025
Fantastic service as usual
Fantastic service as usual. Friendly helpful and informative ..
16 januari 2025
Top communication
Top communication, super helpful advice. Site engineers were very good, courteous and responsive. Overall, a great service!
7 januari 2025
First full service 278th 11 2024…
Morning Escape Hot Tubs good service on time kept us updated prior the visit. Did everything stated & gave us good advise
27 november 2024
Excellent service
Arrived next day even though the website said free
48 hour delivery service! After sales service was first class, extremely helpful friendly guy. If I ever have a need for parts in the future I'll definitely be using this company.
21 oktober 2024
Very quick with what a I ask for and…
Very quick with what a I ask for and what I received many thanks
12 oktober 2024
Absolutely Perfect
Absolutely Perfect! Start to finish!
Customer Service 10/10
Helpfulness 10/10
Supporting / Knowledgeable 10/10
Logistics 10/10
Install 10/10 (as long as the Tea keeps coming)
Final Product 11/10
Really was an absolute pleasure and the tub is sensational..
9 september 2024
Review zonder uitnodiging
Good customer service
29 juli 2024
Great Company to deal with
Easy and professional company to deal with. Very friendly and knowledgeable. Definitely do business with them again.
27 juni 2024
Ordered a new hot tub cover hold down…
Ordered a new hot tub cover hold down clip, good price and arrived in a couple of days, thank you.
28 juni 2024
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