Eskuta Reviews 

Company needs to be honest about delivery times, took 3 months in the end, even they they quoted 4-6 weeks.

On receiving my eskuta,delivery driver Karl was really helpful , he went through everything on arrival.
I would have to give this company 5 stars upowouldn meeting Michael in sales , customer service Matt, and katie , they all dealt with anything i required ,and real assured me, on trying out my new bike I was amazed quick the bike was, at first but the rains came so put pay to me enjoyment today.
I would also like to thank you Claire.

The Eskuta sx-250 series iii is a brilliant e-bike. There’s no other product like this in the United Kingdom. I did some research on e-bikes and kits. I came across the Eskuta. I did some research on this and found that it’s so brilliant design that I had to have one. The styling is amazing it’s got all the features that I wanted and more.
I’m Ron and used to work at Rolls Royce as a Instrument Mechanic. There every had to be perfect. Your product is perfect.
I would like to thank all the staff at Eskuta. I had the Eskuta on Friday and now it’s Tuesday. I have done 17 miles so far. All the best from Ron Jones.
Response from the owner 4 days ago
Thank you so much for taking the time to share your incredible feedback about the Eskuta SX-250 Series III e-bike! We're thrilled to hear that you consider our product to be brilliant and one-of-a-kind in the United Kingdom.

It's truly heartwarming to receive praise from someone with such high standards, having worked at a prestigious place like Rolls Royce where perfection is the norm. Your endorsement means a lot to us, and we're honored to have met your expectations.

We're also delighted that you appreciate the Eskuta's design, styling, and features. We've put a lot of effort into creating a product that not only performs exceptionally but also looks stunning.

We appreciate your kind words and your trust in our brand. It's fantastic to hear that you've already enjoyed 17 miles of riding in just a few days. We hope your Eskuta continues to provide you with many more miles of joy and convenience.

Once again, thank you for choosing Eskuta and for sharing your positive experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We wish you safe and enjoyable rides ahead!

I'm incredibly impressed by the high quality of engineering put into this product.

Having retailed an electric sit on scooter myself in the 90's I'm pleased with how good the eskuta series 3 performs in all weather.

Having chosen the high to own option, I'm delighted with the high level of customer service I've received from the team at eskuta. They are prompt at responding to any issues and have always resolved things quickly and without fuss.

I highly recommend this company and the product and several friends have invested in their own eskuta's for delivery work and commuting.

The service from Eskuta is excellent and the bike is great, I suffer from arthritis but this bike does not give me any pain the assist makes it feel like I am pedalling air.
As a nurse I rely on my bike and it’s not let me down.

I have recently purchased a second hand Eskuta Sx-250, and so far it has been one of my best purchases, even though the bike wasn't in the most pristine condition, I managed to get on the phone to the customer service who helped me get booked in for a repair and my bike is now up and running like brand new.

If I can give 0 I would. it's going to be around 3 months and I am not sure if I will receive the bike at all.
they keep calling me and expending the date of delivery. They are full of bs. First excuse was there was to much order that's why there is going to be delay and I was okay. After waiting for 2 months apparently during the delivery my van got into an accident and the delivery was extended for a month and now when it was supposed to be delivered around 11th of September they switch again and says is going to another few weeks from September. I tried to cancel several time but they don't let or don't give me the full refund saying it's deposit. But what about you guys delivering the fricking bike was supposed to be derived around 3-4 week? it's going be 3 months or something and still no news. They are a scam if you can don't buy from them worst company ever.

As a dialysis patient I needed something just to get myself too and from my sessions. I first looked for an eScooter, but decided against it. I then came across Eskuta and their Hire to Own plan.. I decided to to give them a try, as I can't walk very far and even riding a bike with no power assist hurts my legs. This bike has been a god send, I've loved every minute of it and it's taken me places I thought I wouldn't be able to ride. I have even done the quoted 40/50miles, and that's even going up hills (though I don't weigh much) The bike itself is stylish and people always stop and chat to me about it.. Not sure where I would be without it, I hope to continue the who contract. This bike is awesome.

A good bike cycle and good quality and nice look

This bike no way near performs to its specification. It says the battery lasts up to 40miles but it only last for 10-12 miles max after charging it for 7 hours. I only bought it about 1 month ago. I sent an email to support team, it’s been 2 weeks no response. It’s a scam( be aware it’s not compatible for food delivery)

Unfortunately the top box I ordered came damaged. Matt at Eskuta went above and beyond to get the issue sorted for me.

First I want to say that the after sales service from the guys in the field, my chap is called Brett, is second to none. No complaints there.
I have no complaints about the bike in its looks, comfort and features, all good.
But "Huston we have a problem" and it is a big one.
After 11 months of usage I have never gained more than 20 miles for a 100% charge..... EVER.
I live in a relatively flat area of London.
I am a little bigger than some but as big as many of the customers Eskuta proudly display on their Instagram taking delivery of their bikes.
Brett my service man got the charger changed and two weeks later a new battery with an updated thingy inside, but again no more than 20 mile, maybe less now, so like many Electric vehicles Eskuta suffer with a sales team that exaggerate miles to get our money.
I'm not angry just really disappointed as I wanted this bike to work as I love the concept, but unfortunate my brief brush with electric vehicles is over and a Vespa has been ordered. I suggest you do similar.

Best service best bike ever good staff and they are always there to help you
the staff is amazing absolutely amazing 👏

Hi, I had lost my charger for the ebike. A phone call to Michael and he had it sorted. Charger arrive by DHL. Great service. Thank you

Great bike and great service. Delivery and explanation of features.

Easy to acquire!
Delivery fast!
Great bike!

Perfect arrived on time fits straight to my bike

Hi well this company knows how to look after you and make sure you get what you asked for i dealt with Matthew potter and what a gentleman he was from start to finish kept me up to date with all info.
I spoke to a lad called Michael and another person was really good.
I had to call the office at one stage to make a payment and I chatted to another lad call Matthew but quite on phone but really nice customer service and couldn't ask for any more.
Ok going on to delivery of bike on the morning of delivery I was sent a text where I could track the driver so I could see where he was on the M1 so if u need to pop out u could as you could see where the driver is and when driver Karl got to mine he was so funny set the 2 bikes up for me and made everything was ok and I was happy with what I got.

Overall I would recommend this company to everyone.