essence makeup Reviews 8

Alerting all consumers - Essence Cosmetics has been ignoring my reports of systemic safety and hygiene defects for well over a yearThe IssuesHygiene and Safety Risk - Their packaging like contour stick lids is defective, cracking and falling off, which exposes the product to bacteria. I have even seen these products taped shut on retail shelves just to keep them from falling apartDefective ToolsThe Duo Sharpener eats and destroys pencils instead of sharpening themThe Suspicious ServiceDespite formally admitting in an email on Feb 17 2026 that they are aware of the caps cracking and product exposure, they have done nothing but stall for over 12 monthsZero AccountabilityTheir customer service agents refuse to leave their names in emails, which is incredibly suspicious for a company handling safety complaintsSilencing TacticsThey have tried to Auto-Close my case twice, on Feb 20 and today May 1, without sending promised replacementsPersistent StallingThey have spent over a year apologizing for delays and asking for my location over and over again to avoid taking actionBecause this is a major hygiene risk and they refuse to take responsibility after more than a year of my trying to resolve this, I have officially escalated this to the Consumer Product Safety Directorate at Health Canada

I contacted you on the same day I placed my order requesting to cancel or change it. I sent several emails using the contact address listed on your website, but unfortunately I did not receive any response.

Despite my requests, the order was processed and shipped. I am really confused about how this happened when I had already contacted you multiple times on the same day.
Instead of replying, I only received a notification that my order was processed and shipped. I honestly do not understand how customer service works if emails from customers are not answered and the order is shipped anyway.

I ordered makeup from the Essense website, and one of the products I ordered was out of stock. They did not let me know in anyway or even emailed me to let me know that they were out of this particular item. They charged me and I emailed them several times about this issue and never heard anything back from them about a refund! They just had this item crossed out on the receipt but still charged me for it! I should have known not to deal with a company without a phone number to contact them! Beware people, this company is a RIPOFF!!!!!!! I will never order from them again!!!!!! I come to the conclusion that I will never see my refund! On top of that I looked up my receipt and after I emailed them about it, they all of a sudden canceled it! This company is a SCAM!!!!!

Volume Mascara Waterproof: ist keineswegs wasserfest, hält noch nicht mal leichter Feuchtigkeit stand

Jeg har ikke bestilt fra hjemmesiden men jeg har prøvet deres produkter de dufter godt meget godt og alle deres produkter virker godt

Ordered from their website. The order was not delivered. I tried contacting them by email, facebook, messenger and instagram and was ignored.
I had to file a dispute with my credit card company to get my money back.