The meeting to discuss making my will on my own, since my husband had died two years before, felt significant and a little daunting. However I was made to feel at ease and everything we discussed was... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had a face to face online meeting today with Andrew Ford. He was an excellent professional and took the time to talk through all our options to update our wills. Thanks to his great communication s... Toon meer
Bedrijf heeft geantwoord
Like most people, getting started on sorting out our affairs was always something to be done at a later date. When we finally got round to it, we were lucky enough to deal with Stuart Jenki... Toon meer
Bedrijf heeft geantwoord
Andrew Ford was so helpful and friendly. Nothing was to much trouble and he was so thorough. He really put us at ease during our consultation. His knowledge really helped clarify what we needed from o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Geschreven door het bedrijf
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contactgegevens
Verenigd Koninkrijk
- 0800 110 5221
- info.estateplanning@coop.co.uk
- estateplanning.coop.co.uk
4,9
Uitstekend
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and our adviser was…
Excellent service and our adviser was extremely helpful and covered everything we were looking for. Would thoroughly recommend.
20 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Natalie
Thank you for your feedback. We are delighted to know our service and adviser were helpful and covered everything you needed. We appreciate your recommendation!
We will share your review with Jayne and the Team
Kind regards
Owen
Customer Services
Co-Operative Will Service
Kate Arbuckle has a very nice demeanour and made the entire experience both efficient but friendly
20 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Mike
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we provided an efficient and friendly experience. We will share your feedback with Kate and the team.
Kind regards
Owen
Customer Services
Would definitely recommend
We were very impressed with Co-op Estate Planning. The whole process was much more straightforward than I thought it would be. Many thanks to Hab Rahman, who put us at ease straight away. He was thorough, efficient and very approachable. Thank you!
5 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Ms SP
Thank you for your kind feedback. We are so pleased to hear that the process was straightforward and that our team member put you at ease. We appreciate your comments.
We will share your review with Hab and the Team
Kind regards
Owen
Customer Services
Poor communication
Meeting held during which the advice was clear. Was asked to purchase product during meeting but not given any breakdown of cost. Felt a bit pressured. Decided to pay. After the meeting I did not receive anything from the Co-op. I expected, at least, a receipt of payment. I have tried to chase by email but these have been ignored. I am beginning to wonder if this is a legitimate operation.
15 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Andrew
Thank you for your review. I am sorry to hear of your experience. Please respond to the request for information from Trustpilot and once I have been able to verify your identity, I will refer the matter to our Estate Planning Team.
Kind regards
Owen
Customer Services
Quality service
Gitesh helped us prepare our wills and we couldn't be happier with the service provided. They made the whole process simple, clear, and stress-free, taking the time to answer all our questions and explain everything in a way we could easily understand. Gitesh was very professional, friendly, and genuinely caring throughout. Look forward to working with the team again.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Nyasha
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a professional and caring service. We will share your kind words with Gitesh and the team.
Kind regards
Owen
Customer Services
Excellent Will writing service
I arranged a telephone review with Ian Skelly to plan for my Will. He was very informative and covered lots of points I had not considered in a professional manner. A good experience and I will definitely recommend Co-op to my family an friends. Thank you Ian
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Annette
Thank you for your comments, we truly appreciate your feedback. We are so pleased to hear we could assist with your future needs and that you were satisfied with our Estate Planning service. We will share your feedback with Ian and the team.
Kind regards
Owen
Customer Services
Georgine Greenhalgh was super helpful
Georgine Greenhalgh was super helpful, really reasuring and talked us through the process of setting up our really clearly. We left the meeting with a wonderful feeling of relief that we are in safe hands and a good job done for the future if our families.
19 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Hannah,
Thank you for your kind feedback. We are so pleased to hear that Georgine provided such reassuring and clear guidance. We are glad you feel confident about your family's future and that we could provide a sense of relief. We will share your review with the team.
Kind regards,
Rachel (Customer Services)
Very professional
Very professional, knowledgeable and helped guide me through options. excellent and would thoroughly recommend
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Gary,
Thank you for your feedback. We are delighted to know our professionalism and guidance were helpful. We appreciate your recommendation!
Kind regards,
Rachel (Customer Services)
WILL & LPA
Put very much at ease , very relaxed , on what was a serious matter.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Derek,
We are pleased you felt comfortable and relaxed during the process.
Kind regards,
Rachel (Customer Services)
Prompt.efficient .friendly service.put…
Prompt.efficient .friendly service.put ne at ease abd and kept explanation to a level that I understood. At end of session went over our discussions and clarified any changes or additions. I would definitely recommend this face to face visit for anyone who wishes to make a will or LPA.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Susan,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that your experience was efficient and friendly, and that our explanations were clear. We are glad you found the face-to-face visit beneficial.
Kind regards,
Rachel (Customer Services)
Amrita made everything very easy and…
Amrita made everything very easy and simple throughout
She is very knowledgeable and also super pleasant - would recommend her to anyone
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Jane,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to Amrita and the team.
Kind regards,
Rachel (Customer Services)
Stress free experience sorting our wills with Colin
We had been avoiding sorting out our wills and now wish we had done it sooner, Colin made the whole process much less daunting. He was very knowledgeable and explained things simply and clearly which we were both very grateful for. Also appreciated the ability to have a meeting outside of core working hours which suited our needs. Many thanks would recommend Colin to anyone in the same position as us.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Lauren,
We are so pleased to hear that we were able to make the process less daunting for you. We appreciate your kind words about the clear explanations and the flexibility of our meeting times. Thank you for recommending our service.
Kind regards,
Rachel (Customer Services)
Will and Power of attorney explained and actioned very well.
My telephone meeting with your representative went very smoothly. All aspects of organizing my Will and my Power of Attorney were handled thoroughly and politely. I was guided through the minefield of options with thoroughness and at my own pace. Thank you.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Greg,
Thank you for your kind feedback. We are pleased to hear that your meeting went smoothly and that we could thoroughly guide you through your Will and Power of Attorney options at your pace.
Kind regards,
Rachel (Customer Services)
Trust wills
Chloe was very patient and helpful when dealing with our wills.
I was very impressed with the service provided.
17 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Thank you for your feedback. We are so pleased to hear that we could assist you and that you were satisfied with the service provided by Chloe.
Kind regards,
Rachel (Customer Services)
Professional & Responsive
Amrita Bhamra was extremely polite and went through all the information I required. I felt Amrita was both professional and gave me a sense of trustworthiness. She was also quick to respond with any questions I had after the initial consultation.
17 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Liz,
Thank you for your wonderful feedback. We are so pleased to hear that Amrita was professional and trustworthy, and responded quickly to your questions.
Kind regards,
Rachel (Customer Services)
Andrew Ford was exceptionally helpful…
Andrew Ford was exceptionally helpful throughout the entire process. He spent over two and a half hours on a call with us, patiently listening to and answering all of our questions.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear GB,
Thank you for your comments; we truly value your feedback. We are so pleased to hear that Andrew was helpful and patiently addressed all your questions.
Kind regards,
Rachel (Customer Services)
Victoria was polite and informative…
Victoria was polite and informative offering options I was not aware of. She was not pushy and has allowed me time to discuss matters with my family.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Mrs Wilson,
Thank you for your feedback. We are so pleased we could offer helpful options and allow you time to decide. We will share your comments with our team.
Kind regards,
Rachel (Customer Services)
A very easy process
Joshua was a lovely young man who was very friendly and helpful. Everything was well set out and easy to understand. A much easier experience than I expected. So glad I went to the Coop.
18 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Sue
Thank you for your wonderful feedback. We are so pleased to hear that your experience was easy to understand and exceeded your expectations. We appreciate you choosing us.
We will share your review with Joshua and the team.
Kind regards
Owen
Customer Services
We had a lovely discussion with our…
We had a lovely discussion with our estate planner. She was friendly and made us feel at ease throughout the meeting.
The information was clear and concise and any questions we had were answered clearly.
Overall a very positive experience and would definitely recommend
16 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear A Langridge
Thank you for your kind feedback. We are so pleased to hear that our estate planner made you feel at ease and provided clear, concise information. We are glad you had a very positive experience and would recommend us.
We will share your review with Janet and the team.
Kind regards
Owen
Customer Services
Very good service
Very good service, well explained and ability to talk through all of the options rather than just being given a standard package
17 juni 2026
Review zonder uitnodiging
Antwoord van Co-op Estate Planning
Dear Geraint
Thank you for your feedback. We are delighted to hear that we clearly explained the options and helped you find the right solution.
We will share your review with Anthony and the team.
Kind regards
Owen
Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.