Co-op Funeralcare Reviews 

Everyone was so friendly and helpful. The day I went in to pay was my birthday and they had bought a cake for me - complete with candle! And hugs! The whole process of cremation was explained. I would thoroughly recommend Co-op Funeral Services.

A pleasant and helpful young lady. She explaind the process very well, and answered my questions with confience. she was easy to talk to and very friendly.

Simple and easy to arrange. Both my parents had funerals arranged by the Co-op and they were done with great professionalism, which is why I decided to have mine arranged by the Co-op too.

Very long winded method of purchasing a funeral plan doing it over the phone, where identification, insistence on the law and number of items to be checked and or verified have to be cleared, with the usual telephone etiquette involved. However, the person taking my request was excellent, very professional and furthered my trust in the Coop brand. A person to person interface would be much easier.

So very easy to do. Customer friendly site made it very easy to sort everything out.

The appointment at The Bridgend Co-op funeral home was a very relaxed and understanding experience.
We both left feeling relieved that everything had been sorted and left in very caring hands.

Easy simple process.

The meeting was conducted in a very professional, respectful and courteous manner which catered for all of my requirements and plenty of other options were also offered. In the end I got my required Plan at a good price with the satisfaction of being with being with a renowned partner in the Co-op Funeralcare.
Many thanks to Kayleigh and staff at South Shields Branch.

Easy application, always reliable, simple and straightforward.

When my mother died I was lead to believe she had a funeral policy in place and contacted the co-op, when they were unable to find a policy they cancelled my sister's policy instead on which my mother was listed as payee. This meant, we thought the we had claimed on my mothers policy when in fact we had cancelled my sister's. So of course when my sister died, they can't find her policy even though we had all the details. They failed completely to run the most basic of checks, and cancelled a policy with a different policy holder name. If you make a complaint you will quickly find out their responses are AI generated. Which is both uncaring and lazy in my view. Just avoid this company.

I was told everything in detail any questions were answered fully.
Also the person I spoke to was courteous and a pleasure to speak to.
I would recommend using you to my friends

Having used our local branch in Maidstone for my mothers funeral 7 years previous I didn't hesitate to use them when my father died this year. Verity who made the arrangements was very helpful and understanding and it was straightforward to arrange as we already had a burial plot. I was disappointed with the celebrant this time. I got the distinct impression he had too much work to manage. I expected a final draft of the service that we had made amendments to from his first submission to us but though I requested I didn't receive. Not much was suggested by him regarding words at the graveside except the lord's prayer. His spoken delivery of some poetry we chose wasn't very satisfactory either. I did give feedback to Verity regarding this and I understand that they won't use this celebrant anymore. All in all the staff employed at the branch were very good and I would give them 5 stars but the celebrant was certainly underwhelming compared to our previous experience.

It was such fun buying my funeral plan but I didn’t receive an email confirmation. I requested one. Received it and FOUR copies in the post

My family organised my brother’s funeral with Co-op funeral care Carlisle. From the moment we walked in and had our initial meeting with Nicki everything was done with care, support, patience and kindness. Above all, the funeral arrangements felt personal and individual and they fully respected the family’s wishes.
Communication whether in person, on the phone or by email was clear and concise and always provided with a caring tone.
On the day of the funeral the family felt fully supported by very clear plans and arrangements. The staff were very friendly and professional. Again Nicki’s presence added a lovely personal touch.
All in all we highly recommend the funeral care provided by Co-op Carlisle. Thank you to Nicki and the team.

the lady in charge ( LAINEY ) was exceptional, she explained everything in detail which set our minds at ease. i cannot praise the lady enough

Lara explained the funeral plan in a easy and caring manner to understand.

Ian was sick lady was great. BUT she said Ian wud phone next monday or she wud phone tuesday. NEITHER HAPPENED

The dealing of my mother's funeral wasn't a problem in itself, but the treatment I've had with them afterwards has been awful!
Months after the funeral they called to tell me they had 'missed' something off the bill and I owed them another £85.
I asked for this in writing and didn't hear back from them (it turns out they were sending letters to the wrong address). Months later I received a phone call supposedly from their credit team from someone who could barely speak English insisting that I give my personal details for 'security' reasons, even though it was them calling me.
I have now received 'notice of intention to recover debt' which magically was sent to the correct address!
All this is long after my mother's estate has been settled so if it goes to court I'll have to pay it myself.
The only reason we used co op funeralcare was because my mother had a policy with them that should have covered everything.

Co-op Funeral Services in Horsham guided our family through an incredibly difficult time with warmth, compassion and professionalism. From our first conversation to the funeral itself, the service was personal, thoughtful and carefully tailored to our needs. Nothing was ever too much trouble, and the team worked hard to ensure every detail was just right.

They handled much of the administration for us, remained readily available and provided valuable emotional support throughout. Jill, our excellent celebrant, took great care to ensure Mum’s eulogy was perfect and reflected her life and personality beautifully.

On the day, Karen was an exceptional Funeral Director, ensuring everything ran smoothly, respectfully and with warmth. The whole team worked together to arrange the perfect flowers and even made sure the pallbearers wore yellow ties in honour of Mum’s favourite colour. These personal touches meant so much to our family.

It was wonderful to see the Co-op network working so seamlessly, with Gill from the Brighton Co-op collaborating with Karen, Ana and Rianna from the Horsham team. We received all the resources and reliability of a national organisation, delivered with the kindness, flexibility and personal attention of a family business. Everyone involved was genuinely caring, and we felt supported at every stage. We recommend them wholeheartedly.

Very thorough, efficient and friendly