Co-op Funeralcare Reviews 

AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!

On 26/10/26, having very clearly heard and understood my concerns and frank disgust at this company's behaviour and mishandling of the probate of my late Mother, (because I published the truth on Trustpilot – see review dated 24/10/26), the Complaints Manager of this company claimed:

1) The Probate Management would be transferred to a new operative
2) Progress would be made

The truth is that THIS WAS COMPLETELY UNTRUE. The Complaints Manager even misspelled my address - though that would have been forgiven IF THEY HAD JUST PROGRESSED THE PROBATE.

On 30/10/26, the SAME INDIVIDUAL who was responsible for completely mishandling the probate was CLEARLY STILL ALLOCATED TO THE CASE, since he once more emailed authority forms for the release of my late Mother's will IN THE WRONG NAME on no less than THREE PIECES OF CORRESPONDENCE ON THAT DAY! THEREBY ENSURING DELAY AND ZERO PROGRESS WITH THE PROBATE.

Even more sinister was his attempt to obtain signature on Intestacy forms - ATTEMPTING, IT WOULD APPEAR TO NEGATE MY MOTHER'S WILL!!!!

IT IS VERY DIFFICULT TO BELIEVE THAT BEHAVIOUR FROM THE CO-OP IS ACCIDENTAL!!! From reading reviews from other bereaved families, this does not appear to happen again, and again and again to Anglo-British families, composed of pink skinned people.

IT IS VERY, VERY DIFFICULT NOT TO CONSIDER THAT THIS IS RACIST, DELIBERATE PERSECUTION AND VINDICTIVENESS TOWARDS A FAMILY FROM AN ETHNIC MINORITY. Especially after I have made:

1) A Formal Complaint to the Co-op
2) A complaint to the Legal Ombudsman
3) Publicised the Co-op's behaviour on Trustpilot as recently as 24/10/26!

Furthermore, despite the fact this company are well aware that the case has been referred to the Legal Ombudsman, (because I sent them a copy of the complaint letter), they stil insist on persisting in this behaviour.

Since every letter I have ever sent them has my correct details spelt out within the body of the letter, at the end and in my email address, it beggars belief that this realistically is ACTUALLY REPEATED, 'ACCIDENTAL' INCOMPETENCE?

Clearly the Co-op has ZERO concern whatsoever that its mishandling of the case has necessitated formal complaint and has NO FEAR OR RESPECT whatsoever for the Legal Ombudsman and its authority - a worrying situation indeed.

BUT EVEN WORSE - THERE IS ZERO CARE FOR GRIEVING FAMILIES!!!

YOU HAVE BEEN WARNED! AVOID! AVOID! AVOID!

Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming.

The discussion regarding my plan took place in a well furnished quiet private office which was very suitable for the matter in hand.
Nigel Harding was very helpful in explaining the choices available between the four plans available and the subsequent legal requirements etc. Learning about the procedure after my death and what my nominated relative would need to do when informing the Co-Op and from that moment on was explained well.

After a slow start all handled thoroughly & professionally, thank you.

Everyone was very helpful and made it easy for me to carry out my parents' wishes despite my misgivings. The whole experience from stepping in the door to make an appointment to discussing options and finally putting the plans in place. Thank you.

The actual online part I am reviewing. Very clear information. I have received the paperwork now and need to follow up this. Plus have been contacted a number of times by co-op legal. I need to follow that up still too.
Co-op has always had a good name.
Thanks

Paid for two funerals in June 2026. Despite numerous phone calls have still not received gift cards promised by then. Co-op blame the third party company who send the girt cards but cannot contact this company as they are using Co-op headed paper with no contact details and the Co-op don't want to know, Very disappointed with this and very unprofessional of them.

Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, gave us solace. Saying goodbye to a much loved Brother, husband, dad, papa, uncle cousin and nephew broke our hearts, but knowing he was taken such good care whilst with yourselves, made our grieving easier to prepare for our final goodbye. You exceeded all our expectations. Bringing him home on his final journey you all honoured him with such dignity. Victoria walked with such grace in the pouring rain to lead him to his final resting place. We cant thank you all enough.

Many families will be honoured, proud and less stressed to have their loved ones in your care.

With all our love Elizabeth & Family❤️

Silver funeral package ordered and paid for in full at the end of June 2026. Offer included £200 of gift cards. These have still to arrive, 5 months later, despite several requests. Really poor communication and service, with nobody taking responsibility or ownership of the problem.

Purchased a Direct Cremation plan On Line.
The process was very easy to follow.
I chose the Co-op because they have been taking care of funerals for 100 years or more.

After losing my mum I appreciated the importance of a funeral plan. Seeing the care Co-op funeral care took of my mum meant there was no other choice for me. Wonderful, thoughtful, compassionate staff every visit. I would recommend to anyone.

A long history in providing this service reliably and at a very competitive price

Linda was so helpfull and made my experience in booking my direct cremation so easy.

Very friendly open and honest. An ethical company FCA regulated and we actually enjoyed our meetings with Helen (Osment) The sticky bun helped! :0)

Went to coop funeral services in Morley because it was local I was looking to get a direct cremation no bells and whistles. I met Anne Marie there and she was very professional sorted everything kept it all simple talked through the process and put me at ease. Great customer service in difficult circumstances dealt with in a kind professional manner highly recommend don’t hesitate if you need this service

it was good and relaxed, but l didn't get any staff discount as l had been told

Helen was very professional and made the experience easy. She answered all my questions to my satisfaction.
I would recommend Co-op Funeral Care without reservation.

Our experience of pre-arranging our funerals was excellent. Shelley talked us through everything and was most concerned that we understood everything. We would thoroughly recommend Co-op Funeralcare for peace of mind.

The member of staff was very nice and the meeting is a scripted process. Two sides to this - consistency of approach for COOP but restricted in conversation for client. Nevertheless all areas are covered appropriately and clearly. Absolutely no pressure at all with type of funeral or method of payment.

This is my 2nd experience with Co-op Funeralcare in Leighton Buzzard. Both times I found ghem helpful, patient and sympathetic. The funeral for my husband was exactly as planned and everyone was very respectful.