Leanne, Victoria, Tracey and Staff at your Wellingborough branch my Family and I are eternally grateful to you all for taking such good care of Francis. The thoughtful touches when visiting him, g... Toon meer
Bedrijf heeft geantwoord
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Professionally greeted at the door on my arrival to discuss my funeral plan by Alisha who offered me a cup of tea/coffee early on, which was very welcoming. The discussion regarding my plan took... Toon meer
Bedrijf heeft geantwoord
Everyone was very helpful and made it easy for me to carry out my parents' wishes despite my misgivings. The whole experience from stepping in the door to make an appointment to discussing options and... Toon meer
Bedrijf heeft geantwoord
The actual online part I am reviewing. Very clear information. I have received the paperwork now and need to follow up this. Plus have been contacted a number of times by co-op legal. I need to foll... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
6K reviews
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No hassle.
I spoke to Emma who was lovely. It was a little daunting at first as it is a huge thing to do. However she explained to me exactly what the plan contained and answered any questions that I had. The overall visit was first class and I would recommend them.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Lynn, I'm so glad to hear you had a positive experience with Emma and our team. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
The adviser Sarah was professional…
The adviser Sarah was professional friendly humerus explained everything. Price good just take good care of me don't knock me about 🤓😆😸🤣😁😁
19 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Toni, Thank you for sharing your feedback. We're pleased to hear that Sarah was so professional, friendly and humorous, and that she explained everything clearly. It's great to know you felt well looked after and were happy with the price.
Take care, ^Elan
Staff were extremely helpful without…
Staff were extremely helpful without being pushy. Kept me at ease all the time especially since my wife had passed away in May. Answered all my questions and got me to the plan I was looking for
23 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello George, thank you for your review. I’m very sorry for the loss of your wife. I’m pleased to hear the team made you feel at ease, answered all your questions and helped you find the right plan without any pressure.
^Best Wishes, Simon
Poor recall phone follow up and…
Poor recall phone follow up and documentation follow up
Can’t get anyone on the phone when I want
26 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Christal, thank you for taking the time to leave a review.
I'm sorry to hear that you've been disappointed with the follow-up communication and that you've found it difficult to get through to someone by phone when needed. I appreciate how frustrating this can be when you're looking for support or information.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
The lady that came to the house…
The lady that came to the house was pleasant and kind and put us all at ease at a difficult time. We were told of different plans and what they entailed in words we understood. Was so easy to decide what was wanted and understand the procedure thanks to the lady (Donna).
19 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Raymond, thank you for your review. I’m pleased to hear Donna was so kind and considerate, putting you at ease and explaining the plans clearly to help you make the right decision.
^Best Wishes, Simon
Not quite straightforward but recommended
It was straightforward enough making the plans and our questions were all answered to our satisfaction. However, I would have liked to know in advance that we would be expected to pay on the day, although in fact this did not present a problem. After making the plans, one set of documents was sent by email and one set by post! I think hardcopies should always be provided as these can be filed in one place with wills and LPAs for executors' use.
On the plus side it is good to know that we can use any Co-op funeral care facility in the country. The service offered for direct cremation is just what we want. We would recommend using the Co-op.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Anne, thank you for taking the time to leave a review.
I'm pleased to hear that arranging your funeral plans was straightforward and that all of your questions were answered to your satisfaction. It's also reassuring to know that the direct cremation plan offers exactly what you were looking for.
Thank you as well for your feedback regarding payment expectations and the format of the documents provided. I appreciate you taking the time to share your thoughts, and I've noted your comments about receiving hard copies for future reference alongside important documents.
Thank you for your recommendation and for choosing Co-op Funeralcare.
^Take care, Michelle.
James is a consummate professional!
Very efficient service. James was the consummate professional, explaining everything in detail and was more than happy to answer any further questions. especially given we had a Court of Protection Deputyship Court Order. James is an asset to the team. Many thanks.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your review. I’m pleased to hear James explained everything in detail and was so helpful in answering your questions. It’s great to know you found his service so professional.
^Best Wishes, Simon
Very helpful co op representative
Very helpful co op representative. All very clearly explained.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Anton, thank you for your review. I’m pleased to hear the Co-op representative was so helpful and explained everything clearly.
^Best Wishes, Simon
Polite professional helpful call…
Polite professional helpful call handling, listened to what i wanted and was empathetic to my reasons
23 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Philip, thank you for your review. I’m pleased to hear your call was handled with such professionalism, care and empathy, and that you felt listened to.
^Best Wishes, Simon
Home visit from Coop Funerals.
The lady from the Coop funerals came to visit my mum at her home and went through all the details for her funeral. She explained things well. All details and information were emailed to me. Lovely lady who understood that it was a long way for my mum to go to the nearest Coop funeral centre and arrived promptly. Can't praise her enough. Its not a pleasant thing to discuss.
I would recommend Coop funerals.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your review. I’m pleased to hear the lady who visited your mum was so understanding, explained everything clearly and made the process easier by visiting her at home. I understand these conversations aren’t easy, so it’s lovely to hear how much you appreciated her care and professionalism.
^Best Wishes, Simon
Co-op funeral care was so seamless
Co-op funeral care was so seamless
24 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Joseph, thank you for your review. I’m pleased to hear everything went so smoothly.
^Best Wishes, Simon
Very thoughtful
Very caring and thoughtful made a really difficult moment easy and very professional
19 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Kevin, thank you for your review. I’m pleased to hear you were treated with such care and thoughtfulness during a difficult time, and that everything was handled so professionally.
^Best Wishes, Simon
Easy to use the website
Easy to use the website, instructions clear, no awkward telephone conversations, competitive prices.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Jane, thank you for your review. I’m pleased to hear you found the website easy to use, the instructions clear and the prices competitive, making the process straightforward.
^Best Wishes, Simon
I would like to thank Emma Kitcher for her excellent service
I would like to thank Emma Kitcher for her thoughtful and caring manner whilst she carefully guided me through the procedure of dealing with my pre-paid direct cremation. I would highly recommend the Co-Op Funeralcare. Thanks a lot, Emma.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you so much for taking the time to share such kind feedback. I'm pleased Emma could provide you with a thoughtful and caring service. Your recommendation means a great deal to us 💙
^Mike
Outstanding
15 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you very much for your feedback, Ken. ^Aidan
Coop funeral plan We recently purchased a funeral plan…
We recently purchased a funeral plan from the Coop , we felt the price was good and the plan fitted our needs . The gentleman we dealt with was very professional , polite and kind . We would definately recommend the Coop funeral services .
15 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Shirley, thank you for your review. I’m pleased to hear you found a plan that suited your needs and that the gentleman who helped you was professional, polite and kind. Thank you for recommending us.
^Best Wishes, Simon
Non payment of burial Fee to Cemetery from 13th August 2026
I am one of a group of trustees with the Charity Commissioners who run, on a voluntary basis, a small private cemetery which is a registered charity on Manor Road, South Wingfield. I invoiced this company for the burial fee of £250 iro a gentleman on the 13th August and to date I am not aware that has been paid despite the family having paid the fee to the funeral company for this gentleman. I cannot get a reply from anyone as they say that the payment office is run by AI at Litchfield and they are not allowed to telephone them. Ridiculous. I have emailed the payment office at Litchfield who's info says they will reply in 5 days but no reply has been sent to me. I am about to refer this to the Funeral Association standards and make an official complaint.
Eileen M Turner, Secretary, Hambleton, Memorial and Garden of Rest Manor Road South Wingfield. De55 7NH
23 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Eileen, thank you for taking the time to leave a review.
I'm sorry to hear about the concerns you've raised. However, the funeral home involved appears to be part of Central Co-op, which is a separate organisation from Co-op Funeralcare (Co-op Group) and operates independently from us.
As we're unable to investigate or respond on their behalf, I'd recommend contacting Central Co-op directly so they can look into this matter for you.
^Take care, Becs
Phoned Co-op funeral services in Lake
Phoned Co-op funeral services in Lake, Isle of Wight as they are dealing with my Mothers funeral! Said they can’t tell me when my own Mothers funeral is because of Data Protection! There is no Data Protection if your dead but apparently if some else is arranging the funeral despite paying with my mothers money they can’t tell you when your own Mother is being buried! Says it all about that Company & wont be ever be using them! If you read this and still use them don’t complain!
23 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello, thank you for taking the time to leave a review.
I'm sorry to hear about your experience. The funeral home you've referenced, Lake Funeralcare on the Isle of Wight, is part of Southern Co-op and operates separately from Co-op Funeralcare (Co-op Group). As a result, we're unable to investigate or comment on the circumstances you've described.
I'd encourage you to contact Southern Co-op directly so they can look into your concerns and support you further.
^Take care, Becs
Catford office busy then put through to another London office who just didn't appear to be interested in what I said
Wow !
Tried to contact their Catford branch to get a price,but was passed on to another London branch who just appeared to be totally disinterested based on the manners and attitude of the person I spoke to.
"Oh Catford branch is busy now "(erm I know that because I was passed on from their branch to yours )!
"Try phoning them up again later "...this co-op employee said to me without a please,thank you or any degree of politeness or manners.
They sounded totally uninterested or bothered in what they could do to help me ,but their tone was so cold and unhelpful I doubt I'll be using them again.
Dreadful way of talking to potential customers in my experience.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Herbie, thank you for taking the time to leave a review.
I'm sorry to hear about your experience when contacting us. I appreciate how disappointing it must have been to feel that your enquiry wasn't met with the level of helpfulness and care you expected.
We'd like every interaction with Co-op Funeralcare to be professional, respectful and supportive, so I'm sorry to hear that this wasn't reflected in your experience. If you'd like us to look into your concerns further and discuss your experience, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
Like pulling teeth…
Trying to arrange three prepaid direct cremations with Co-op has been like pulling teeth. All we wanted to know was whether there were any discounts available through Co-op membership or for family members of Co-op employees.Instead, I’ve been passed from one person to another and eventually left trying to contact Maria, who neither answers her phone nor responds to messages, despite having read them.Given that we're looking to spend over £5,500, I find the lack of communication and customer service quite astonishing. It's hard not to conclude that Co-op simply isn't interested in the business.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Richard, thank you for taking the time to leave a review.
I'm sorry to hear about your experience while trying to arrange funeral plans with us. I appreciate how frustrating it must have been to be passed between different people and to feel that your enquiries weren't being responded to, particularly when you're looking to make arrangements for multiple plans.
I've shared your feedback with the relevant team so they can review the concerns you've raised.If you'd like us to look into your concerns further and discuss your experience, please contact us at: coop.co.uk/funeralcare/contact-us.
^Take care, Becs
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