We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... Toon meer
Bedrijf heeft geantwoord
My family recently lost our mum and we used Co-op Funeral Parlour in Glenrothes. From start to finish the staff were exceptional. We felt that everyone went above and beyond to care for mum and the fa... Toon meer
Bedrijf heeft geantwoord
The local branch staff at Coop Funeralcare (Kingsthorpe) were excellent, and discussed funeral plans that were available so could make an informed decision. Both my parents had Coop funeral plans... Toon meer
4,7
Uitstekend
6K reviews
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Honest and professional co
The person who advised me was professional and honest and went through all the pro's and con's of the plans available and I was not pressured at any time.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that the person who advised you was professional and honest and took the time to go through all the pros and cons of the plans available without putting you under any pressure.
^Best Wishes, Simon
Direct Cremation
Excellent experience when arranging our direct cremation. Very personable lady who dealt with us. Thank you very much
10 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Carol, thank you for your review. We’re pleased to hear you had an excellent experience when arranging a direct cremation and that you found the lady who dealt with you so personable.
^Best Wishes, Simon
Laura was a amnazing
Laura was a amnazing
She made us feel confortable from the start. She answered all our questions and was very knowledgeable.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Rocky, thank you so much for your review. We're pleased to hear you found Laura so knowledgable and that she made you feel comfortable.
^Best wishes, Simon
The lady was very kind and considerate…
The lady was very kind and considerate of our grief. Made all the paperwork easy to deal with. Answered all our questions.
29 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Lynne, thank you for your review. We’re pleased to hear that the lady who helped you was kind and considerate of your grief, made the paperwork easy to deal with and answered all your questions. Thank you for taking the time to share your experience with us.
^Best Wishes, Simon
Deciding on my funeral arrangements was…
Deciding on my funeral arrangements was carried out in an informative and respectful and professional manner.
Everything and every option was fully explained to allow me to make the choice that suited my needs.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Chris, thank you for your review. We’re pleased to hear that deciding on your funeral arrangements was handled in an informative, respectful and professional manner. It’s good to know that every option was fully explained, allowing you to make the choice that suited your needs.
^Best Wishes, Simon
Friendly warm welcoming and informative
Friendly warm welcoming and informative
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Jane, we're so pleased to hear you found the experience to be friendly and informative - thank you for sharing your lovely review.
^Best Wishes, Simon
A simple process
The form was explained in detail and I had the opportunity for questions before I decided which plan suited me.
I wasn't rushed to make a decision.
Seemed simple and comprehensive to me.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your review. We’re pleased to hear that the form was explained in detail, you had the opportunity to ask questions before deciding which plan suited you and that you weren’t rushed into making a decision. It’s great to hear that you found the process simple and comprehensive.
^Best Wishes, Simon
Antwoord van Co-op Funeralcare
Hi Jillian, thank you for your review, we're so pleased to hear you found the phone call you received to be excellent.
^Best Wishes, Simon
Beware of overspend
If any overspend they can't wait for the estate to be sorted it was suggested I pay and claim back of estate this would avoid passing on to debt collection agency apparently this happens a lot so please be aware
14 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Lee, thank you for taking the time to leave a review.
I'm sorry to read that you were left concerned about costs and the payment options available to you while dealing with your loss. I appreciate that discussions about finances can add further stress at an already difficult time.
We aim to explain all available options clearly and sensitively, and I'm sorry if you were left with the impression that you had no choice but to make payment personally to avoid further action. We take feedback such as this seriously and would like the opportunity to understand more about your experience. If you'd like to discuss this further, please contact us: clientrelations@coop.co.uk
^Take care, Becs
Funeral plan .
Very punctual, very nice lady, excellent plan.Excellent company.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi David, thank you for leaving us a positive review. I'm glad to hear you found our staff member to be punctual and nice, and that she was able to assist with arranging your chosen plan 💙 ^Take care, Michelle.
Pleased with my purchase, definitely recommend
Website was very easy to navigate. Funeral plans laid out side by side for easy comparison. Finance information all there and very easy to understand.
Compared to other companies, Co-Op prices undercut all the others and guaranteed 3rd party payments where others did not.
I purchased the Gold package and it ticked all my boxes.
Not received any annoying phone calls trying to push other services, there is an option to select this when purchasing but I declined.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Jill, thank you for your review. We’re pleased to hear that you found our website easy to navigate, with the funeral plans and finance information clearly laid out and easy to understand. It’s great to hear that the Gold package ticked all your boxes and that you appreciated not receiving any unwanted calls. Thank you for choosing Co-op Funeralcare.
^Best Wishes, Simon
Easy experience
This was so easy to do - I thought paying for my funeral would involve lengthy forms/calls, but it was simple and rapid to sort it online with the Co-op.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi there, I'm so happy to hear you found our online service easy and fast to navigate. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Satisfied customer
Did everything I required with no hassle. Price was competitive and agreeable. Only slight problem was waiting time for an appointment.
Overall extremely satisfied.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Mr Simms, thank you for taking the time to leave a review. I'm pleased to hear that we were able to provide everything you required without any hassle and that you found our pricing competitive and agreeable. I also appreciate your feedback regarding the waiting time for an appointment, as it helps us understand where we can improve.
Thank you for choosing Co-op Funeralcare, it's great to know you were overall extremely satisfied with the service you received.
^Take care, Aidan.
Was made very easy
Was made very easy, great communication from the start would recommend this service.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Stephen, thank you for taking the time to leave us a review, I'm glad to hear you had a positive experience with us 💙 ^Take care, Michelle.
A very professional service
Everything was explained and all questions I asked were sorted. A very professional service. Highly recommended.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Jane, I'm so glad to hear our team were able to explain everything to you and answer your questions, thank you so much for leaving us a review 💙 ^Take care, Michelle.
Easy process.
Easy process.
Wanted to use a long standing, trustworthy company with a national presence.
Bought a cremation plan to reduce the costs that would have to be met by my children.
Very happy iit was done so quickly and easily.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Anna, thank you so much for leaving us a kind review. I'm happy to hear you found the process of purchasing a cremation plan to be quick and easy 💙 ^Take care, Michelle.
Nervous before phoning
I was nervous before phoning to organise a funeral plan, but Phillip put me at ease and made the call a pleasant experience and was very helpful. He listened and helped me put in place the funeral plan I was originally interested in.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Michael, thank you for taking the time to leave us a positive review. I'm pleased to hear Philip put you at ease and made the phone call a pleasant experience for you 💙 ^Take care, Michelle.
Excellent Staff, advice and service
I recently loss my wife and her Funeral was organised and delivered by the Coop Newquay. Every detail I wanted for my wife was carried out with professionalism and respect. I now wanted to ensure that I could organise my own funeral and pay for it so my children didn’t have to worry about it but would still be able to personalise it when that day came.
I arranged a meeting with Nigel at Coop Funeral in Newquay. It was a very easy process that Nigel was able to explain in an easily understandable way the choices and what I would be paying for. I left the meeting with a smile and satisfaction that my every wish had been looked at and provided for by the Coop. A personal thank you to Nigel and also the welcome from Linda, who I had previously dealt with my wife’s funeral arrangements, was greatly appreciated.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Peter, thank you for your review. We’re very sorry for the loss of your wife. We're relieved to hear that her funeral was organised and delivered by our Newquay team with professionalism and respect. It’s lovely to hear that Nigel was able to explain the choices and costs clearly, and that you left your meeting feeling satisfied that your wishes had been provided for. We’ll make sure Nigel and Linda are aware of your kind words.
^Best Wishes, Simon
It was all made easy to understand
It was all made easy to understand
With out any preasure to buy a plan
All credit to the team at Camborne
12 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi there, I'm glad to hear you had a positive experience with our Camborne team, thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
Everything was extremely well explained…
Everything was extremely well explained with no rushing and done in a very comfortable efficient and sensitive manner.
It made a a huge difference having face to face meeting with the consultant.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Elizabeth, I'm pleased to hear your face to face meeting went well, and that everything was explained in a comfortable, efficient and sensitive manner. Thank you for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
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