I have been buying Spotlight products for a few years now and I am concerned by their rising prices. There is no question that the products are excellent and that’s all well and good but if I can’t a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Time from ordering and delivery speedy response to email query . I am extremely pleased with my purchases and would recommend the brand
Bedrijf heeft geantwoord
Following my review I have received great service and the issue has been speedily resolved. The 4 stars reflects this latest customer support.
Bedrijf heeft geantwoord
I have been using spotlight oral care for years. Most recently the whitening strips, toothpaste, mouthwash and the whitening powder. I actually bought myself the new whitening range last week. I could... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tandheelkundige benodigdheden winkel
- Cosmetische producten leverancier
- Cosmeticawinkel
- Cosmetische tandarts
- Gezondheids- en schoonheidsartikelen winkel
- Tandenbleekservice
Info over Spotlight Oral Care EU
Geschreven door het bedrijf
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contactgegevens
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ierland
- +353-87-466-2473
- info@spotlightoralcare.com
- eu.spotlightoralcare.com
4,2
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Antwoord van Spotlight Oral Care EU
We really appreciate your kind feedback Mr Keith! It is great to hear you had such an great experience interacting with our team.
Rising prices
I have been buying Spotlight products for a few years now and I am concerned by their rising prices.
There is no question that the products are excellent and that’s all well and good but if I can’t afford them I’ll be really disappointed.
15 april 2026
Antwoord van Spotlight Oral Care EU
We’re very sorry to hear your concerns, and we truly appreciate your loyalty over the years Angela.
We want to reassure you that there hasn’t been a price increase on our products. In fact, we’ve recently introduced a price drop along with additional promotional offers to help make our range more accessible.
We completely understand how important affordability is, and we’d be more than happy to help you find the best options or current offers available.
Antwoord van Spotlight Oral Care EU
Thank you for your lovely feedback Bohdan—we’re so glad to hear you noticed results so quickly and are enjoying the product!
Antwoord van Spotlight Oral Care EU
Thank you for your lovely review Alice! We are thrilled to hear you are happy with your experience interacting with our team, we appreciate your custom!
Antwoord van Spotlight Oral Care EU
We appreciate your kind feedback Vivian!
Ordered new toothbrush heads-prompt…
Ordered new toothbrush heads-prompt delivery, as always. Love my Spotlight toothbrush.
13 april 2026
Antwoord van Spotlight Oral Care EU
We appreciate your kind feedback Emer! Happy to hear you are please with our service and product.
Rescued by great follow up service after review…
Following my review I have received great service and the issue has been speedily resolved. The 4 stars reflects this latest customer support.
23 april 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you for taking the time to leave us a review and we are very sorry to hear about your experience. We would really appreciate the opportunity to make this right - please contact us via email at info@spotlightoralcare.com. We would be happy to review your case and work towards a suitable resolution.
Time from ordering and delivery speedy…
Time from ordering and delivery speedy response to email query . I am extremely pleased with my purchases and would recommend the brand
13 april 2026
Antwoord van Spotlight Oral Care EU
Thank you Margaret for taking the time to leave us this lovely 5 star review. We are really happy to hear that you are pleased with your order and that you would recommend our brand. This means the world to us and we are so grateful for your custom.
Issues with packing of items for shipment
The company provides good quality products. However, it is very difficult to accept the soft-bag package for the purchased items packing for shipment. I have had 2 x different kind and different time made orders and both of them arrived with damaged package for most of the items, including damaged packing for electric toothbrushes, spare heralds, toothpastes and etc. Therefore, first of all you are checking are products still working and in good shape. Additionally, damaged packages restricts ability to use the products as family gifts because they look not nice since arrival. Therefore, I would recommend for this company to invest extra pound/ euro for hard cover package to ensure proper conditions of items during shipment.
13 april 2026
Antwoord van Spotlight Oral Care EU
Thank you for taking the time to leave us a review and I am very sorry to hear about your recent experience. It is very disappointing to hear that your order arrived to you in a damaged condition. I will reach out to you personally via email to resolve this issue for you. We really appreciate your custom and will take on board your feedback.
Have been using these products from the…
Have been using these products from the beginning and now have all my family hooked
9 april 2026
Antwoord van Spotlight Oral Care EU
Thank you Caroline for taking the time to leave us this lovely review, we are very happy to hear that you have been using our products from the beginning and that you have your family hooked. We really appreciate your custom.
Top product and exceptional service.
The product and service are exceptional. My teeth are visibly cleaner with the flosser and the whitening products are TOP. Highly recommend.
8 april 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you so much for your kind words Ana! We’re delighted to hear our flosser and whitening products are making such a difference for you. Your support and recommendation truly mean the world to us! 🌟~Suzanne
Avoid.
Was gifted the Sonic Toothbrush and used it for 6 months. Poor experience. Behind the glossy ads and paid influencer campaigns is basic white labelled Chinese product. Save your money & your teeth and get a decent brush.
26 maart 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Hi Kerry,
Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience with our Sonic Toothbrush. This is certainly not the standard we aim to provide.
We take all feedback seriously, and we’d really appreciate the opportunity to look into this further and make things right for you. Please feel free to reach out to us directly at info@spotlightoralcare.com so we can offer some troubleshooting steps and send a replacement if needed.
We hope to resolve this for you as quickly as possible.
Kind regards,
Suzanne
Great Product and Excellent Customer Care
Following an issue with my order, Suzanne handled my complaint and resolved it very promptly. Thank you so much!! PS; Love the Sonic Brush.. definitely the best on the market.
24 maart 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Hi Lorraine,
Thank you so much for your wonderful feedback! We’re delighted that our team could help and that you’re enjoying your Sonic Brush. Your kind words really mean a lot to us!~Suzanne
Fantastic customer service
When my old toothbrush charger stopped working, the company replaced it free of charge with no quibbling. Fantastic service. They've secured my loyalty!
23 maart 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you so much for your kind words! We’re delighted to hear that our team was able to help and that you had a positive experience.
Your loyalty means a lot to us, and we look forward to keeping your smile happy for years to come!~Suzanne
Excellent customer service
Excellent customer service - after my toothbrush broke they were very responsive, helpful and replaced it. Very happy with the product too.
19 februari 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you for your kind words! We’re so glad we could help quickly when your toothbrush broke, and it’s wonderful to hear that you’re happy with the replacement and the product. Your feedback means a lot to us!~Suzanne
An expensive mistake
Much hyped sonic toothbrush which worked well on the teeth but after just five weeks stopped charging. Reading elsewhere online it seems that this is not an uncommon problem.
1 februari 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
We’re very sorry to hear about your experience with your Sonic toothbrush. This is certainly not standard for our products, and we completely understand how frustrating it must be.
We would love the opportunity to make this right for you. Please reach out to us at info@spotlightoralcare.com
so that we can provide some troubleshooting tips and look into the next steps to resolve this issue.
Thank you for bringing this to our attention.~Suzanne
Really disappointing
After I received this, within a couple of months, the base burnt out, so I contacted customer services, who said they would replace it which they did.
However, they asked me to send the broken base back to them and enclosed an SAE to Ireland.
Unfortunately, the Post Office couldn’t accept it as it was an Irish stamp, and I’m in the uk , so I had to fork out £9 for the pleasure of sending it back.
Three weeks later, I get the SAME parcel back as , apparently, it “could not be delivered” for whatever reason.
So, I threw that in the bin and carried on using the replacement base.
However, the charge, unlike when I first had the brush, only lasts about three days maximum before I need to charge it again, so it’s completely useless for taking it away on holidays, which was the sole reason for buying it in the first place.
Big disappointment and a total waste of money.
3 januari 2026
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Hi Gabbis, We are really sorry to hear about your experience and understand how frustrating this must have been, especially given the inconvenience with returns and the reduced battery performance on the replacement base. We appreciate you taking the time to explain what happened and we would like the opportunity to look into this further and see how we can help resolve it properly. Please contact our customer service team directly with your details at info@spotlightoralcare.com and we can review this and assist you.
Customer service suzanne
Cannot recommend this company enough their customer service is amazing ordered wrong product my fault totally and was sorted out immediately and their products
19 december 2025
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you Cathy for leaving us a 5 star review - we are very happy to hear that you found the customer service amazing and that your issue was resolved immediately.
Customer service from Suzanne and Tina…
Customer service from Suzanne and Tina was incredibly helpful and efficient.
11 december 2025
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you so much for taking the time to leave us this lovely review. We are thrilled to hear that you received helpful and efficient customer service from Suzanne and Tina.
I had the Sonic Pro Toothbrush
I had the Sonic Pro Toothbrush. The first one I ordered had a fault and was promptly replaced for free by the customer service team. I was very happy with the product and went to order replacement toothbrush heads online when I found out the new shipping policy has removed the Netherlands from the free EU shipping.
This means every order incurs an extra €18 of shipping making it now way more expensive… so now I am going to be buying an alternative toothbrush that is more affordable.
23 november 2025
Review zonder uitnodiging
Antwoord van Spotlight Oral Care EU
Thank you David for taking the time to leave us a review. We are pleased to hear that you were satisfied with the sonic pro toothbrush and with our customer service . We understand that the shipping fee is disappointing - we are constantly working with our shipping partners to reduce this fee but the cost of shipping the product throughout the EU has increased and the shipping cost unfortunately reflects this rise. If you have any queries regarding this matter, please do not hesitate to reach out to our customer service team at info@spotlightoralcare.com
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