Verkocht door Spotlight Oral Care EU
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Thought these were a little large when I first started to use but soon got used to them. Good quality.
Antwoord van Spotlight Oral Care EU
Thank you for your great review! 😊 We're so pleased to hear you're happy with the quality of the replacement heads. It can take a little time to adjust to a new brush head size, so we're delighted they quickly became comfortable to use. Thanks again for your support, and happy brushing!
I have a problem with my toothbrush, which I purchased recently: difficult to impossible to start/stop it. Is there something I should do/not do to ensure it works smoothly. I had the same issue with my previous toothbrush from you and eventually abandoned it and bought my latest one (only a few months ago). If you can’t help, I am not going to purchase another one. I do replace the brush per the instructions. Help !! David.
Antwoord van Spotlight Oral Care EU
Hi David,
Thank you for your review, and I’m sorry to hear you’re experiencing this issue again.
Sometimes this can happen due to toothpaste or debris build-up around the power button area over time. We would recommend soaking the toothbrush handle in warm soapy water and then gently cleaning around the button to help remove any dried toothpaste or residue that may have become trapped underneath.
Hopefully this helps resolve the issue, but if the problem continues please do reach out to our customer care team directly and we’ll be happy to help further.
Kind regards,
Suzanne
The product is good however the service is very poor. I am bonbarded with discount codes by emil and text and yet everytime I go to use the code it never works. My dentist who recommended these products is also having the same problem and also other clients and states he no longer recommends the product as other brands have the same products now
Antwoord van Spotlight Oral Care EU
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with the discount codes and communications.
I completely understand how frustrating it is when a code doesn’t work at checkout, especially when it has been sent directly to you. That’s certainly not the experience we want for our customers, and I’m very sorry for the inconvenience this has caused. I’ll be sure to pass your comments on to our wider team so they can review both the technical issue and the frequency of communications.
We also really appreciate your honesty regarding your wider experience and recommendation. Feedback like this is very important to us as it helps us improve both our service and how we communicate with customers and dental professionals.
Useless crap from scamming company. Avoid at all costs
Antwoord van Spotlight Oral Care EU
We’re very sorry to hear you feel this way and that you’ve had a disappointing experience Ramunas. I am seeing that you are already in communication with a member of our team who will continue to assist.
