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Beoordeeld met 5 van de 5 sterren

Using EugameHost not for the first time, we have been EugameHost customers for more than 2 years, have had multiple dedicated and VPS servers, and have had no issues whatsoever. They have really nice... Toon meer

Beoordeeld met 5 van de 5 sterren

Changing to EU Game Host has been one of the best decisions I have done, I now have 1x Dedicated Server and 2x Five M Game Servers. The team behind this company are amazing, such a great bunch... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Aaron S was very helpful, resolved my issue within 2hrs. Reset my IP for me and worked perfectly! Great service, 5*

Beoordeeld met 5 van de 5 sterren

I've been using EUGameHost for a while now and the performance is top-tier. Their anti-DDoS protection (CosmicGuard) is a lifesaver—we haven't had a single lag spike or outage during attacks, which is... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Computerondersteuning en -services

Geschreven door het bedrijf

At EUGameHost, we take pride in providing top-tier Game Hosting, Minecraft Servers, VPS, Virtual Dedicated, and BareMetal Dedicated Server Hosting solutions, all at incredibly competitive prices. Our services are backed by robust 17Tbps Anycast DDoS Protection, ensuring the security and reliability of your online gaming experience. We host some of the largest high valuable Rust, FiveM, and Minecraft communities, proving that our services are not only affordable but of a high standard. With a direct clientele base of over 2.5k clients, and the added reach through our extensive reseller network, our impact on the gaming community is ever increasing. Whether you're in need of an low cost shared space game server or VPS to run basic applications or game with friends, or seeking the latest cutting-edge hardware for your project, we are the perfect choice for your gaming needs. Our commitment to excellence and our dedication to your success make us the ideal partner for all gaming or business ventures.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

569 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Thanks to Aaron

Thanks to Aaron, excellent service they know what they doing. I recommend it 100% their vpses so good as bandwith as protection.

23 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey there

Thank you for taking the time to leave a review! It really helps us out and we are really happy to hear you like our services! Have a lovely day

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Beoordeeld met 5 van de 5 sterren

Best Value VPS with Unrivalled Support - Highly Recommended

I’ve been using this VPS provider for some months now and they are hands down the most cost-competitive in the market. For the hardware access they offer, you won’t find a better deal. What’s even more impressive is their superior service and support. Fast response times, expert technical assistance and rock-solid hardware make the whole experience stress-free - even for beginners.



Special shout-out to Aaron from the support team - who went above and beyond today - providing a swift and thorough resolution to my issue. I highly recommend them—just hope they don’t raise prices when more people realise how good they are! :-)

23 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey there

We are really happy to hear our hard work of is paying off! We build and own the servers ourselves so it means a lot for you to say they are "rock solid". Thank you!!!!

And thank you for the mention, it is very kind but i assure you our small but loyal team all played a part ;) I couldn't do it without them =)

Have a wonderful day and thank you for your time!

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Beoordeeld met 5 van de 5 sterren

One of the best hosting companies out…

One of the best hosting companies out there. If not maybe the best!!

Been hosting my servers with them for almost a year I think. At first I've had a some issues with being on Path.net but after the switch to Cosmic it's all running very smoothly. They helped me with the switch of my dedicated machine.
Ticket response times are good, usually replied the same day (unless you message really late as they got a life outside of work too) also on weekends.

Recommending them to more of my server-owner friends and also starting owners.

Keep up the good work guys!!!

20 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey mate

Thank you for leaving a review of us, it really helps us out and means a lot honestly! We put everything into this and it makes us so happy to see our clients succeeding !

I hope you are with us for the years to come ;)

Kind Regards,

Aaron S
Company Director
www.eugamehost.com

Beoordeeld met 5 van de 5 sterren

Amazing Service and Support!

I have a VDS with EUGameHost because I was having issues with DDoS attacks. That's why I can say with confidence that they offer the best customer service I've experienced. They respond quickly and are always willing to help with any issue. The price-to-performance ratio is outstanding, and their DDoS protection is top-notch. Highly recommended for anyone looking for reliable game hosting!

19 september 2024
Logo EUGameHost

Antwoord van EUGameHost

Hey there

That's awesome I'm glad we could assist in protecting your services from DDoS attack! Have a lovely day

Kind regards,

Aaron S
Company Director
www.eugamehost.com

Beoordeeld met 5 van de 5 sterren

Great Product For value

EUGamehost is a game server and Dedicated server hosting provider.
I have been with EUGameHost since last November.
These guys have been incredibly patient with my requests with the little tech knowledge i have, to help me setup and maintain my VDS.
There support team is very patient and polite.
i've seen many negative reviews already, and i think it takes common sense to communicate, if you can not communicate your issue can not be solved.

Besides the point, I've had no issues with my product, Sure there are hiccups, but in this day and age, its bound to happen and preventless.
I'm a satisfied customer and have nothing bad to say.
Team are awesome, and I'm getting my monies worth.
Thank you EUGameHost!
-FluxOhHai

15 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey mate!

We are super happy to hear you are satisfied with our services, we do our best with every client! Thank you for leaving this review and have a wonderful day!

Kind Regards,

Aaron S
Company Director
www.eugamehost.com

Beoordeeld met 5 van de 5 sterren

I’ve been with EUGameHost for over a…

I’ve been with EUGameHost for over a year now and have just added another service.

I highly recommend anyone hosting DayZ servers to use them, they are the best service in the market and have great customer care ❤️

12 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

We’re happy to hear that you’re enjoying our services! As a dedicated/VDS client, you've truly explored the game-focused aspects of our product portfolio, and I'm delighted that our shots hit ( Pun intended )

Have a wonderful day!

Kind regards,
Aaron S.
Company Director
www.eugamehost.com

Beoordeeld met 1 van de 5 sterren

Big Data leaks, more downtime than uptime, fraudulent business

I've been their user for quite a while. I had dedicated server and IPs on their Germany location. In that period they had their database breached and all of their customers information got leaked. Path.net protection had more downtime then the time that it actually worked because it seems that they can't configure their GRE tunnel for Path protection. Not to mention that their website/billing etc... also usually doesn't work. I requested a cancelation for my services thru their client panel and I thought everything was alright. Suddently I got charged for those services and when I contacted them they started accusing me of lying and banned me from their discord where I opened a ticked to confront that problem. Of course I never got a refund

EDIT:
I forgot to mention that when I initially bought dedicated server I havent been able to use it for almost two weeks, since it didnt work. The dedi also didn't have an IPMI or anything so I couldnt even control that server. And then there is the support that usually takes around two days to respond to you.

9 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hi,

It’s always surprising when people mix facts with fiction in their reviews, so let me set the record straight.

Yes, we were impacted by a zero-day vulnerability in one of the most widely used WHMCS modules, there were many other hosts who experienced or were at the same risk of a data breach due to this vulnerability . This was arguably an industry-wide issue.

No, we have not experienced any major Path outages beyond the occasional hiccup (which Path is known for and every host sees). That's why we also offer Cosmic Guard, a far more stable option which you did not want.

No, you did not submit a cancellation request. The dedicated service renewal had already passed by a few days. After you got angry i explained this is a matter of your finance management, not ours. After I politely explained this, you became even more upset and began using inappropriate language directed at our support team. I did not call you a liar directly either

No, there was no two-week period where your service was unavailable. That claim is simply false.

No, all German dedicated servers can indeed be provided with IPMI access.

No, we do not take two days to respond. That statement is untrue and unfounded.

I wish for a more honest world, where people address issues as they are instead of distorting the truth. Realistically, you've only left this review and made up a bunch of rubbish because you think we'll just refund you so you'll remove it.

Kind regards,
Aaron S.
Company Directr
www.eugamehost.com

Beoordeeld met 5 van de 5 sterren

Very quick and helpful support

Very quick and helpful support. never had an issue as at present, cant beat the price also thanks

Update,
Ordered a VPS update from 2 to 4 and all I can say is how slick the upgrade went just a simple reboot and all was done. Great service and supports thanks EUGameHost UK.

9 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey mate!

Thank you for your kind words! We truly appreciate your positive feedback. It’s great to hear that our support team has been able to assist you quickly and efficiently. We're committed to maintaining this level of service and keeping our pricing competitive. If you ever need anything, don’t hesitate to reach out.

Best regards,
Aaron Smith
Company Director

Beoordeeld met 5 van de 5 sterren

One of the best vps service.

Despite not being their customer anymore since I decided to stop using VPS, I was their customer for almost 10 months. I want to share my experience and feedback. I never had any issues whenever I used their VPS. It was easy to install, and for any issues, they were always there to help. I really appreciated their support, especially the first time when I had issues with the firewall. They helped me within minutes, and the service was clearly 10/10. The experience with their VPS was one of the best I’ve ever had. I used their VPS as a VPN to play video games, and I never experienced any lag. Despite many attempts to hit me with DDoS attacks, their firewall always mitigated them. I highly recommend their service to everyone.

1 september 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey there,

We love our long term customers, thank you for supporting our company for so long. We are really happy to hear you speaking so well of the quality of our services!!!

Have a lovely day.

Kind regards,

Aaron S.

Beoordeeld met 5 van de 5 sterren

More than happy with my experience

Company is extremely fast to respond to tickets, bought a year of their starter VPS. Amazing for the price, couldn’t be happier!

20 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey mate,

Thank you for leaving a review! It helps us out so much! Have a wonderful day.

Kind regards,

Aaron S

Beoordeeld met 5 van de 5 sterren

Customer support is 5*

Customer support is 5*, went above and beyond to help me get setup on the correct kind of server. very happy, would highly recommend.

19 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey Jord,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer support. It's our pleasure to help, and we're glad we could assist in getting you set up. Your recommendation means a lot to us!

Kind Regards,

Aaron S
Director, EUGameHost

Beoordeeld met 5 van de 5 sterren

Renting 2 dedicated servers

Renting 2 dedicated servers, perfect support

19 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey Damian,

Thank you for leaving a review! We really hope your Ark SE community is loving your 192GB Ryzen 7950x3dd servers ;) Have a wonderful day!

Kind Regards,

Aaron S

Beoordeeld met 1 van de 5 sterren

Rented a server for a month

Rented a server for a month. Product initially does not work, raise a support ticket, acknowledged pretty quickly, promptly ignored for the day. No communication, no information given. Quick enough to take payments but nothing after the fact.

18 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey

As you said we responded fast to your query but simple it is VPS server, it is our job to setup and manage your application on said server. Said server was working perfectly fine without issue, you simply didn't know how to setup what you wanted. You do not get a private SYSAdmin with a cheap VPS server, you just get hosting support.

We helped you do all of your edge firewall and DDoS filters, which is the host side area we can and will help with. The rest is on you to manage your own business.

Kind regards,

Aaron S

Beoordeeld met 5 van de 5 sterren

Quick and helpful responses.

Quick and helpful responses.

Friendly staff and all around great services.

17 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Thank you so much for your review!!! Have a lovely day =)

Beoordeeld met 1 van de 5 sterren

Lost all my data, and they couldn't care less

Had the sever since December. Played Valheim for many many hours then took a few months break. Came back to the server and it was broken. Contacted support and they said they cannot find any history of the server and all the data that was on it could not be restored. After a pointless back and forth with customer support, they best they could offer me was a free month on a blank server. Don't really fancy starting again from scratch so will probably not play anymore. Awful solution to a very frustrating problem. Would not recommend using this hosting service and would suggest looking elsewhere

12 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Hey,

Look I'm sorry you're upset but I must clarify that expecting backups from 7 months ago is a bit beyond the scope of even some major providers like AWS let alone a £4.50 game server. Typically, hosting providers, including us, retain backups for a limited period, which unfortunately means we no longer have access to data from that long ago. If you had of let us know nearer the time you had the issue we could have helped.

I understand your frustration, although i don't quite see the value as you stated you also hadn't played the game in that period of months.

Please know that we've done our best to assist within the limitations we faced in your unique situation. Regardless i wish you all the best in the future.

Kind regards,

Aaron S.
Director, EUGameHost.com

Beoordeeld met 5 van de 5 sterren

Very good hosting!

Hosting is very clean and smooth, staff is quick and very kind. I bought Minecraft server with 10GB RAM and server works 24/7 without any problems.

4 augustus 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Heya,

Thank you so much for the awesome review! We're thrilled to hear you're enjoying the Minecraft server. Our team works hard to keep everything running smoothly, so it's great to know it's making a difference. If you ever need anything, don't hesitate to reach out. Happy gaming! 🎮🌟

Kind regards,

Director, EUGameHost!

Beoordeeld met 5 van de 5 sterren

Best VPN I found a lot better than the…

Best VPN I found a lot better than the expensive ones, great speed and great protection. Aaron is very kind and helpful thank you!

31 juli 2024
Review zonder uitnodiging
Logo EUGameHost

Antwoord van EUGameHost

Heya,

You are very kind for saying so, we are really happy you liked our services! Have a wonderful day ;)

Kind regards,

Aaron S
Director, EUGameHost

Beoordeeld met 1 van de 5 sterren

Avoid this Provider at any costs

This hoster is operating since the 12 April 2023
(Would recommend to sort 1-3 star reviews and read it before deciding)

Avoid this Provider at any costs! I bought a server annually and already after 3 days I had multiple downtimes. But I used them more and more and asking to change my IP, well according to them the issues were from Path. I asked them to do it in the morning to Cosmic, cause there are no users online and minimal damage. Since then on this Hoster I had over 20 downtimes or something and wrote in discord because I was mad, but never insulted or something. He kicked me from Discord what is his good right. I PMed him on discord to change my IP again, he said he's not changing s-h-i-t because I would be "rude". Who wouldn't after this many problems. I told him that would damage my service and its almost criminal to threaten me like that. Told him to write a review and contact a authority about consumer protection.

After that he threaten me to suspend my VPS and done it, so my service is offline, damaged it and said I would breach his ToS. I only can contact them now per Website he said and i am pretty sure he will take his time after this behavior.

Proof you can find here:
imgur.com / a / 3TNYSGI

I would avoid it at any costs, because the Owner will threaten you and damage you if in his opinion
you are rude or saying you're breaching the ToS without reason. (Also just because it is their ToS, it doesn't automatically mean it's according to the law, remember that folks.)

I will update if I get my data back or not, cause its paid for 1 year anyway.

Update: They say now VPS got suspended from DSTAT Acitvity, as you can see in the screenshots that isn't true. He also said I harassed the owner in the discord chat, you can see in the screens that isnt even true, so hes lying in public! (Updated the screens)

Update 2: He said previous werent any problems, I uploaded chat proof how many before complainted about downtime! So a lie again.

imgur.com / a / 3TNYSGI

28 juli 2024
Logo EUGameHost

Antwoord van EUGameHost

Hi there,

We've been trading since 2017. If you look at our reviews, you’ll find some that are very old, even mentioning my name. I'm unsure why you think we are so new. There are also many posts about us dating back years.

We do not accept abusive behavior towards our staff. This is a fairly standard practice for most moral companies. I'm unsure why some people think that just because they are behind a screen, they can swear at and personally attack other humans who are just trying to do their job. It is, unfortunately, a mark of our age. As you admitted in your review, you "wrote in Discord because I was mad." However, you did swear and were personally abusive to staff. After being warned, and then banned, you proceeded to add one of our support team directly on Discord and continued to abuse them.

As you can see from our reviews, we have amazing working relationships with pretty much all of our clients and currently serve just over 4000 active users with roughly 1000 of them being VPS services like what you had ;)

Yes, earlier today, the Germany Core 2 (one of four routers there) had an issue due to a DDoS attack. This was isolated to this router only. We offer both Path and Cosmic services, and the issue was resolved in roughly 30 minutes with no further problems. Outside of that, we have had zero issues of late. So, your claim of "20 downtimes per day" is simply untrue.

Kind regards,

Aaron S.
Director, EUGameHost.

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