I recently ordered a small amount of cladding from Eurocell Isle of Wight which was delivered exactly when expected. Unfortunately a few days later we realised there was an item missing and spoke t... Toon meer
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Lees wat reviewers zeggen
Service and pricing at the branch in Newport on the Isle of Wight is great and the team is very helpful
Excellent service and product availability from the Staff at our Isle of Wight Branch.
Stacey on the Isle of Wight was great to do business with, efficient and friendly.
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Tuinbouw leverancier
- Bouwwinkel
- PVC-ramen leverancier
- Dakdekkersbenodigdheden winkel
- Ramenleverancier
Over Eurocell plc - Isle Of Wight
Geschreven door het bedrijf
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contactgegevens
Unit 6, Barry Way, PO30 5GY, Isle Of Wight, South Coast, Verenigd Koninkrijk
- 01983 525587
4,2
Goed
37 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
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Eurocell Isle of Wight
Great range of products at competitive prices, prompt delivery and great staff.
12 juni 2024
The delivery took nearly 4weeks and…
The delivery took nearly 4weeks and would have expected a courtesy call at least once a week to confirm why the order was taking so long and as a minimum apologise for not achieving the specified delivery period. There should be more training with regards to customer communication
23 mei 2024
Antwoord van Eurocell plc - Isle Of Wight
Good Morning Donna, I'm Sorry to hear about the negative experience you've received.
I have passed the information across to the delivery team in branch to investigate further.
Huge apologies again Donna.
Delivery delays - good product
UPDATE:
Received response on Trust Pilot Review Reply from Eurocell plc
17 May 2024
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell Good product, but process took too long to arrive.
Yet to hear anything back from the investigation from 17 May to 4th July.
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Ordered online on 24th April (showed as in stock), phoned next day to ask when it would arrive, told it wasn't in stock so would be following week. Received 2 out of 3 of my order following week, then 9th May received the rest.
Good product, but took far to long and too many phone calls along the way to receive what was described as 'in stock' when purchased.
24 april 2024
Antwoord van Eurocell plc - Isle Of Wight
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell
Antwoord van Eurocell plc - Isle Of Wight
Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Eurocell
Very quick delivery
I received my order the very next day with a phone call to check I would be in. Staff were very friendly, great service.
11 april 2024
Staff are friendly and helpful
Staff are friendly and helpful. They offer assistance when you need it.
29 maart 2024
They never had any of the product I…
They never had any of the product I bought online inshore when I went to collect it even though it was showing as it stock and from staff reaction this happens a lot as a trade customer I have never had any joy with this branch since it opened its in store prices are beyond a joke to get a better price you need to order online then hope they will actually have it in stock when you get there
14 februari 2024
Antwoord van Eurocell plc - Isle Of Wight
Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order & contact info via email to enquiries@eurocell.co.uk & a member of our Response Team will be in touch. Many thanks, Eurocell
Service and pricing
Service and pricing at the branch in Newport on the Isle of Wight is great and the team is very helpful
13 juli 2023
Review zonder uitnodiging
Always Excellent Service & Products
Excellent service and product availability from the Staff at our Isle of Wight Branch.
12 december 2022
Review zonder uitnodiging
An excellent company to deal with
An excellent company to deal with, great communication. I would definitely recommend Eurocell Isle of Wight. Special thanks to Dan. Great customer care.
14 juli 2022
Review zonder uitnodiging
Antwoord van Eurocell plc - Isle Of Wight
Good afternoon Jeni,
Thank you so much for leaving us a wonderful 5* review!
I will pass your comments onto our Isle Of Wight branch.
Many thanks,
Charlotte @ Eurocell
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