EuropaFoodXB Reviews 

438
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Toon meer

Beoordeeld met 5 van de 5 sterren

wanted to get some biscuits for my sister to remind us of our European holidays as kids. Best place to find them bar going to France myself. Only grumble is that shipping/tracking information wasn't r... Toon meer

Beoordeeld met 5 van de 5 sterren

First time of using. I was searching online for a particular brand of French wine you cannot buy in a UK supermarket and came across this website. They had the wine available for UK delivery. I ord... Toon meer

Beoordeeld met 2 van de 5 sterren

I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely sm... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Supermarkt
  2. ook in
  3. Italiaanse kruidenierswinkel
  4. Levensmiddelengroothandel
  5. Voedselproductenleverancier
  6. Zuivelhandel

Geschreven door het bedrijf

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

438 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,6

Alle reviews

(438)

49 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

I odered Chocolates

I odered 20 Lindy chocolate tablets. They arrived to the collection destination on time. But unfortunately the chocolates were not stored in a cool place in this hot weather. The shop was warm. The chocolates melted.

30 juli 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Dear Smain,

Thank you for your review and we understand how disappointing this must have been, we are sorry for it.

In the future, it would be greatly appreciated if you could inform the store team immediately at the point of collection if there are any issues with your order. This will enable us to address the problem promptly and ensure that your experience meets our standards.

Thank you for your understanding, and we hope to serve you better in the future.

Best regards,
Europafoodxb Team

Beoordeeld met 5 van de 5 sterren

First Experience and I’m impressed

My first shop and I’m so very pleased ! Ordered some items for a themed party. Was kept up to date regarding delivery so thought it was via courier. I Hadn’t expected a bagless delivery as I thought it would be arriving in a box ! The driver was amazing! Gave me bags and helped packed them
Items look excellent quality and I’ve already recommended to family and friends ! I’ll definitely be back ! A really great experience … thank You

17 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delicious Bonne Maman cakes and…

I ordered several Bonne Maman cakes and biscuits. They're all delicious and delivered on time. One item, a bar of chocolate wasn't sent but they didn't charge me for it so I guess it was unavailable. All in all, great service.

30 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

BE CAREFUL, it is to good to be true!

Be careful, don't trust the pictures, description or delivery weight. It seemed to good to be true and believe me it was! Bit of a rip off to be honest. Delivery was fast but also a rip off! Not worth the battle with Customer service by the look of it. I will definitely not be entertaining any more products or purchases from this site!

18 juni 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Hi Ben, I am sorry to hear about your experience. We have checked our records. We don't have any messages/ emails apart from our email to you that your card was declined. Please, can you kindly get in touch with our customer service

Beoordeeld met 5 van de 5 sterren

Chapeau!

It's really good that they can even supply fresh (French in my case) food items outside of London but the lengths they go to to pack them for transit are exemplary. The ice cubes hadn't even defrosted. And all fresh items I ordered are within date too!
All I can say is "chapeau" !

11 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good shopping experience

Very good shopping experience. It’s a place you can order some good items not available at local supermarkets. The staff called when one item is back ordered and discussed about the delivery date. Emails were sent before the delivery. All items arrived on nice condition. Will buy from them again.

1 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What an amazing shop!

What an amazing shop!
i forgot to add a few items, and they were so helpful and i did manage to add them after i made the order.
they were so friendly and nice.
prices are fair too.
i will be ordering again
thank you!
sharone argove

23 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

False advertising, poor customer service, false delivery time

Ordered an item today Order Number is 410991. The item was due to be delivered on the Wednesday - arrived a day late no communication on the item arriving late

The item also was advertised as being a six bottle Volvic screenshots below

The item arrived as one bottle. Have asked for a refund the WORSE possible customer service have been dealing with someone called Kat

If you are based in the UK would recommend not buying from them - customer service is non existent and false advertising

30 mei 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Dear Aqeel Rafiq,

We want to clarify a few points regarding your order, your review on Google, and any other platforms you may decide to use.

You ordered 15 individual bottles of Volvic 1L. These could not have been delivered in packs of 6 as the price is stated per bottle, not per pack. The description accurately corresponds to the products advertised. The number of liters was clearly indicated on both your order and invoice.

Regarding your claim that our customer service is nonexistent, we strongly disagree. We are here to assist you, as evidenced by our interactions. However, we do not tolerate abusive language towards our staff. Referring to our colleague with derogatory terms and using offensive language is unacceptable.

Additionally, if you find yourself frequently frustrated or confused, you might consider consulting the NHS for advice. They offer services free of charge and are known for their remarkable support.

Thank you for your understanding.

Best regards,
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great shopping experience

Securely wrapped items, no damage to fragile biscuits at all. Delivered as per instructions, thank you so much. Clear and timely correspondence regarding order and expected delivery. Great experience all round - thank you Europafood - I will not hesitate to order from this company again.

22 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great ordering

great ordering, delivery was on time, customer service very helpful when i called. very happy to recommend them!!

20 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always appreciated

Always appreciated . Excellent communication…patient , helpful and knowledgeable about produce . Delivery process is superb…never any problems . Thank goodness I found them .!

23 april 2024
Review zonder uitnodiging

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