EuropaFoodXB Reviews 

438
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Toon meer

Beoordeeld met 5 van de 5 sterren

wanted to get some biscuits for my sister to remind us of our European holidays as kids. Best place to find them bar going to France myself. Only grumble is that shipping/tracking information wasn't r... Toon meer

Beoordeeld met 5 van de 5 sterren

First time of using. I was searching online for a particular brand of French wine you cannot buy in a UK supermarket and came across this website. They had the wine available for UK delivery. I ord... Toon meer

Beoordeeld met 2 van de 5 sterren

I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely sm... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Supermarkt
  2. ook in
  3. Italiaanse kruidenierswinkel
  4. Levensmiddelengroothandel
  5. Voedselproductenleverancier
  6. Zuivelhandel

Geschreven door het bedrijf

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

438 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,6

Alle reviews

(438)

49 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Good prices and responsive customer service

Good selection of French items and reasonable prices. Postage was quick and also a reasonable price (to outside London). There was a mix-up with a couple of my items, but the correct ones were immediately sent out when I pointed out the mistake. Great to find a place I can get things I’m missing from France, and very happy to order from them in future.

4 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Europafoods great, product not so good.

Website and ordering process/ arranging collect from store all efficient and customer-friendly. Always have been. Product I ordered however has sadly deteriorated in quality (Le Petit Marseillais olive oil soap). Been buying this for years for dry skin on hands. No longer worth buying. This of course is nothing to do with Europa foods.

14 maart 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I ordered canned chestnut puree of…

I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely smashed into crumbs with package damaged,however the other two looks perfectly fine, not sure what happened again. I shall probably not order from here again giving the horrible condition on the received items.

15 maart 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Dear Thusia Yiu,

We are truly sorry to hear about your disappointing experience with us. It has come to our attention that we haven't received any email from you regarding this issue, which has unfortunately left us unaware and unable to assist you sooner.

Please know, that we are here for you and eager to make things right. We kindly invite you to reach out to us directly at info@europafoodxb.com, providing photos and any other details. This will enable us to thoroughly understand the situation and work towards a satisfactory resolution.

Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Kind regards,
Europafoodxb Team

Beoordeeld met 2 van de 5 sterren

I thought I was ordering 6 doz X 1 lit…

I thought I was ordering 6 doz X 1 lit Hepar water and received 6 doz 75cl instead. I now see both sizes are listed on the site at the same price! We have ordered this product from other suppliers for years and never use anything else but 1 lit. Bottles. Confusion for an older person, perhaps. Difficult to accept as an error, definitely! Misleading in the extreme

29 februari 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Good afternoon, unfortunately Hepar 6x1L is not available currently and probably will not be available anymore, the manufacturer changed his bottle size from 1L to 75cl already for some time. Both waters are indeed online but they are completely different prices and any customer is unable to add the 1L to their basket as the item is showing as out of stock. Therefore even if you thought you ordered the 6x1L, you clearly ordered the 75cl and could not do otherway. We would love to help you in this occasion if you gave us more information but do not want to be penalised for something which was clearly displayed.

Beoordeeld met 5 van de 5 sterren

Giant BabyBels

The giant babybels are exactly that - huge. Great service, arrived on time, would definitely recommend

8 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great find….zero alcohol Pastis!

We recently ordered some zero alcohol Pastis; my husband really likes the aniseed flavour but Pastis and Pernod are very expensive in the UK. I’m pleased to say that he is delighted by the purchase and finds the taste of the drink excellent. The bottles were also packaged very carefully and arrived promptly and undamaged.
I will certainly buy again and consider buying some other French products next time.
Thank you.

7 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy

Happy with the delivery and communication. Will order again.

19 februari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Hit and mostly miss

Ordering was easy but delivery took almost 2 weeks.
Product quality hit and miss. Streaky bacon inedible tooo salty. Cumberland sausages just ok. German sausages good taste but casing is way too thick..not pleasant. Will not order again

9 februari 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Dear Customer,

Thank you for taking the time to share your feedback with us. After thoroughly reviewing our records, it appears that we do not sell streaky bacon, Cumberland sausages, or German sausages. It's possible that your order and feedback may be intended for another business, as we do not have any record of selling the mentioned products.

We truly value our customers and strive to provide the best service possible. If there has been an error or confusion, we would appreciate the opportunity to resolve the issue and ensure your satisfaction. Please double-check your order details and consider reaching out to the correct vendor to address your concerns.

If you have any further questions or need assistance, please feel free to contact our customer support team at info@europafoodxb.com.

Thank you for your understanding.

Best regards,
Europafoodxb's Customer Support Team

Beoordeeld met 5 van de 5 sterren

Great company, professional service

Site easy to use, product arrived on time. Was surprised at the care and attention given to the packaging of my items (breakable) which arrived unscathed. Great company to use for sourcing foods I have enjoyed on the continent but am unable to find here in the UK. Will use again and recommend

7 februari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good food but the few tin cans I…

Good food but the few tin cans I ordered were packaged in a huge box filled with styrofoam and plastic wraps, why? What a waste. Disposing of all that wasn't easy either.
Please look into biodegradable packaging. Cardboard would have done the job

5 februari 2024
Review zonder uitnodiging
Logo EuropaFoodXB

Antwoord van EuropaFoodXB

Dear Customer,

Thank you for taking the time to share your feedback with us.

In response to your suggestion, we want to inform you that all the materials used in the packaging are recyclable. Additionally, we have utilized an eco-friendly packaging material called EcoFlo, which is biodegradable and compostable.

If you have any further concerns or suggestions, please feel free to reach out to our customer service team at info@europafoodxb.com.

Best regards,
Europafoodxb Team

Beoordeeld met 5 van de 5 sterren

Very good website with products i cant find anywhere else

Really happy to have found this website. I can finally buy my steak tartare(ready to eat), French cheese, milk and other products that i cant find anywhere such as authentic Greek yogurt. Would be nice to see more Portuguesa products such as Portuguese Cod, but hopefully in the future.

25 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant selection of French food and products

Really wonderful to be able to get French products, as it can be so hard to find most of them outside of mainland Europe.
EuropaFood have a fab selection, and package things really well to prevent any damage to the products while shipping. They only ship to UK but I went through AddressPal to get it delivered to me in Ireland :)
Would definitely recommend!

15 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, used online chat to ensure they had enough quantity for my order. Got prompt responses and friendly service. Order was delivered well packaged and with a lenghty expiry date. Overall would use again and was happy with their services.

10 januari 2024
Review zonder uitnodiging

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