Well made EV products, and great customer service - I had an issue with an out of warranty item and they sent a replacement out very quickly - life savers! Would highly recommend their 3-pin chargers.... Toon meer
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Lees wat reviewers zeggen
What a glowing example of sincere customer care & service. Only a small order but asked if possible for early dispatch as I needed to charge my car for use over the weekend. Didn’t really hold ou... Toon meer
Very easy to use the website. The delivery was very fast and the communication from receipt of order to delivery was superb. I haven’t yet used the charging cable so am unable to comment on that at th... Toon meer
Had an ioniq5 which would only charge at max of 8 amps trying to charge at 10amps would show fault E7 on hyundai charger supplied with car (new). Electrician checked and said home voltage is highe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
EV Extras a family run business for all your EV charging needs.
Contactgegevens
Verenigd Koninkrijk
- ev-extras.com
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
first time buying my hybrid Audi the…
first time buying my hybrid Audi the garage that I purchased from a well-known chain were not very helpful at all in telling me about the different charges contacted EV extras. I was astounded by the knowledge that Emma had on the telephone. She explained everything to me and even followed up with an email describing the different option. I had 100% recommend these people absolutely amazing.!
28 mei 2026
This team are absolute top chaps
This team are absolute top chaps! I ordered from the store and was given full updates. They were let down by their counter and when I complained their customer service was second to none! Can’t recommend this store enough they were brilliant at sorting a delivery issue that they had no control of. Emma and the team were brilliant 👍👍👍
4 juni 2026
Review zonder uitnodiging
Excellent customer service
It's the response to a problem which defines good customer service. I got an instant full response to my query about confusing tracking information - caused by a courier van breakdown - and the item arrived as promised on the next working day.
27 mei 2026
Ordered a cable on Friday and it turned…
Ordered a cable on Friday and it turned up on Sunday
29 mei 2026
Prompt service
29 mei 2026
Great service
Refund given without asking when ‘next day delivery’ not available.
Still very fast delivery
28 mei 2026
Always great service
Great service as usual this is the third charging lead I’ve had from EV extras
28 mei 2026
Excellent Company when you find the lead you require.
I found the website a little disjointed. It was difficult to find what I was looking for when you use the model of the vehicle. When I found the correct lead the experience was excellent.
Delivery was quick, the quality of the product looks good as well.
27 mei 2026
Great product easy to use
27 mei 2026
Great service
I ordered the wrong item but EV extra were quick to respond and help with what I required and exchanged the item with what was required
27 mei 2026
Great product, service and price
Easy to use website and ordering process. Excellent customer service and delivery. Great product. Sensible price.
26 mei 2026
EV Extras use Yodel… enough said…
PLEASE SEE THE UPDATE BELOW THE ORIGINAL REVIEW - Had I known that EV Extras used Yodel for next day delivery I would never have used them. Needless to say this isn’t explicitly said on their website… did it turn up next day… nope, unsurprisingly. I’m sure your products are great, unfortunately your choice of delivery partners is abysmal… you would have thought someone in the company watches Panorama…
So, EV Extras got in touch and while the result wasn't prefect (i.e. the cable took another day to arrive) they did bend themselves double sorting out the issue and threw in a discount to boot...
I think it's important to recognise that things don't always go perfectly, but the measure of a person or organisation is how they deal with and resolve those bumps in the road... an excellent response to an imperfect situation... I'd definitely use them again.
I've left the star rating at 1 though because in my experience people read the 5* and the 1* when making a decision, so here you go...
27 mei 2026
Review zonder uitnodiging
Antwoord van EV Extras
We are sorry to learn of your experience with a delayed delivery for which we offer our apologies.
These things unfortunately happen from time to time , all we can do in these circumstance is to acknowledge the issue , say sorry and do our best to rectify as soon as we can as we have done here.
We thank you for your constructive feedback. We now offer our customers a choice of couriers to select the preferred delivery partner at the time of order placement. Your valued feedback has been taken onboard
Once again we are sorry for the inconvenience and thank you for your valued custom and comments .
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