Eva Commerce Reviews 

I would give a zero star 🌟 if I could they promised everything and produced nothing.
Mistake after mistake they outsourced everything and the manager just don’t even care if he is providing a bad experience they just take your money with a good sales pitch a zero follow through

I am forced to repost an edited review after Eva complained to Trustpilot that my original review was defamatory.

This came after Eva's CEO emailed me the following offer on 27 February

"Anyways, if you want, we can send your money back, and you can remove the review. Is this a good deal? Let me know the exact amount so we don't have an issue here."

The "money back" Eva's CEO offered if I removed my review, was promised to me months ago but never provided after multiple follow-ups to him and his team. It was a refund for the fees paid to Eva after they failed to deliver on the high promises made about service levels.

It is striking that the money back then became conditional on me removing my review.

I can't be bothered to repeat everything I wrote in the original review. I think anyone that wants to can read from this what they want about Eva...

I had a lot of visitors to my Shopify store, but they weren’t converting. Eva launched AI-driven retargeting campaigns that brought back visitors, increased my cart recovery rate, and improved my conversion rate by 40%. Now, every customer that visits my store is way more likely to make a purchase!

STAY AWAY TO PROTECT YOUR INVESTMENT!
A rundown of 3 major issues encountered:
1. I was significantly overcharged for a design work that ran way over their promised delivery duration. Not only was the work not completed within their promised timeline, but also they charged me 4 times the amount they priced me at originally. I was told that even the work is not completed within promised time, they would charge me for $1K for a very simple design work that was completed by another provider within 2 weeks at $50 charge later on. Of course, EVA COMMERCE was overwhelmed and couldn't complete the work for a total of 4 months and one morning I saw a $4K charge on my credit card WITHOUT MY PERMISSION. I wrote back to them immediately and tried to get in touch with someone but didn't get any answers to solve the issue, until I disputed the charge. As soon as they found out about the dispute the CEO wrote to me a very diplomatic letter asking the dispute to be canceled and they would credit this amount towards a service. My mistake, I accepted the credit, to avoid months of dispute process. Then I asked for a refund, but they said that they don't do refunds, only do credits for an existing service, which is a complete malpractice. My attorney told me that they have to provide a refund anytime a customer asks for it in these cases. He said that this case is definitely worth filing a consumer complaint report to protect future consumers. Plus for the service that EVA COMMERCE credited the amount, they literally didn't do any work, because they knew that I was leaving within a month.
2. They don't care about small businesses at all. Stay away from these guys especially if you are a small business! They don't provide the service you deserve. They only work for their a few large accounts apparently and totally ignore small businesses until these business start complaining. In my case when I consumed all the hope with these guys and wanted to leave, they contacted to me and said that they would change my brand manager and the team that is managing my stores. They would assign a more experienced team and asked me to stay with them for one more month to see the difference. I asked them why they didn't do this before, as all of my stores were extremely behind timelines and struggling for almost 1 year. They said that they assign experienced teams to larger accounts (accounts that pay them >$10K, >$20K a month). If you can't be a large service buyer, you won't get the service you pay for stay away!!!
3. You will be charged regardless of whether your accounts are active or not, meaning regardless of their contracted service delivery. This is a clear and demonstrable breach of contract. Under these guys' management 2 of my marketplace accounts were not active for MONTHS (each account was inactive for almost a year) I asked them to stop charges until these accounts are active bc no marketing or listing were being made. They said that they are communicating with the help center and the accounts will be active "SOON" every single time and continued charging me for both of the accounts.

A separate note: Their SOFTWARE DOES NOT WORK!!!

I CANNOT SAY STRONGLY ENOUGH: I DO NOT RECOMMEND THESE GUYS! PLEASE STAY AWAY (1) TO PROTECT YOUR BUSINESS, (2) TO PRESERVE YOUR CASH, (3) TO KEEP YOUR SANITY!

If you are a small business, go work with boutique providers. They will complete all the work at a promised time and at least twice faster than these guys!

Date of experience: January 01, 2025

It is more clear with recent posts that the CEO of this company, Hai Mag, personally has attempted to poach my customers, even though I was an Eva customer, essentially trying to steal them from me. Not only my customers, also he tried to pouch my employee as well. I’ve posted some reviews on LinkedIn, but I want to warn everyone to be careful about the management style of this company. The most recent post, where they are openly threatening their own customers, is shocking and completely unacceptable. I never expected things to reach this level. Proceed with caution if you choose to work with them.

I worked at Eva for a few years. When I saw their latest post, I remembered how Hai Mag threatened not just employees but also customers. My contract was ended without any warning, and I’m not the only one. I know at least five others who were fired the same way. Almost all of the firings at the company happen because of this CEO and his team.

The work environment is terrible. They watch employees all the time with monitoring tools, treating us like machines instead of people. It’s disrespectful and makes you feel unvalued.

What’s even worse is how they move employees to contractor roles just to avoid paying severance. This is unethical and shows how poorly the company is run, both inside and out.

If you’re thinking of working with this company, be very careful.

Do not purchase this application is a total theft, by the way it does not work efficiently when you try to cancel they force you to accept a payment of two months and there is no number you can call

Our company doubled in size over five months. The platform truly allows achieving maximum results.

Please don't trade with this.Relatioship manager is always ready to cheat us.i was experienced.with out having trading knowledge pls don't do trade with Eva markets

Eva's advertising service has been a game-changer for my Amazon store! Their AI-driven insights and real-time bid adjustments have greatly optimized our ad spend and improved ROI. We’ve seen a consistent increase in traffic and conversions. Highly recommended for any serious Amazon seller!

We have been collaborating with Eva for 2 months now and I have nothing but good things to say.
They are a tech-savvy company that always put the client in the front row. Would be happy to recommend them to anyone that need help to increase their E-commerce sales.

This software is totally junk. we used 3 months and lost more than $50,000 because of extremely poor performance. Sales droped 30%, Advertisement performance down 35%. They still want to charge thousands for their terrirble performance. Stay away their claimed AI solution. They have no idea what they are doing. Stay far away

This is the first time we used a tech company instead of agency and our profits increased by 30% with AI ad optimization and expert services

I have requested the deletion of my account several times, but they ignore my cancellation messages.

WARNING: Their terms and conditions state that you must pay TWO FULL MONTHS upon cancellation.

Additionally, their replenishment solution is ineffective for those using multiple marketplaces with the same SKU. Each marketplace must be checked separately for replenishment data, without a single page that aggregates all the necessary information.

Their reimbursement solution covers very few cases compared to competitors.

The software is extremely buggy, I keep finding bugs and reporting them to their developer team for fixes. Their online chat service used to be very responsive, however nowadays they reply after a few days or does not reply at all.

I also don't understand why the repricer set prices to minimum immediately when all other competitors have their prices well above minimum prices.

I am a new seller and quite overwhelmed. Evaʻs service professionals available and responsive. The chat and personal appointments are very helpful. After learning to set up repricer, I see that the tool is very responsive and effective in moving my products! I am very happy with results thus far and would recommend to fellow resellers.

I have asked multiple times to have my account deleted, after the first time they apologised and said they will do it and I will not receive anything else from them.

3 months later, I still receive marketing emails from them.

Eva is a great software but needs some fixing with the buttons. It's kind of annoying when trying to enter in numbers and I cannot click the box because it is not where the link is.

I find this tool excellent. I rely on this tool to make inform decisions on my business. I like the the repricing tool.

The support from the team is great. Thank you Alex C and Alex C for the support.