Evcharge.Online Reviews 

To charge your car, you have to pay money into a wallet on their app & website, but when you want to get a credit back from your wallet, you have no way of doing so.
All emails and contact via their website has gone unanswered for over 10 days.

They still have my money and I can’t use it as the chargers in the locations I use have changed to a different app….where there is easy functionality to both add to and empty your wallet.

An update several weeks later...
I did eventually get my money back after managing to get hold of someone on the phone and threatening to go to the financial ombudsman. My card was credited within a few working days.
Simple functionality on the app will remove an immense amount of distrust.

Appalling company! They do not even bother to answer their phones at 0930 am on a Monday. I have downloaded the app, registered and topped up my account and the system is impossible to use. Lost 30 minutes of my day trying to get it to work and I cannot speak to anyone for help.

This system is next to useless!! Takes ages to connect, involving logging in twice ,( no face recognition). The app told me that the car was charging but, no it wasn’t. Returned to the car and no charge, so lucky my car is a phev! Used this at Wisley RHS gardens so no choice. A good indicator of our preparation for 2030. ☹️

Useless as charger does not work and no help

Awful app, constantly requires you to login whenever you navigate to a different page, map is useless.
Charging is random as to whether it will work or not, charger stays flashing green when you plug in but says its charging (it isn't). When you do get it going by repeatedly unplugging car / charger in various combinations it can disconnect apparently due to "insufficient power" or you'll find the charger tripped out with no lights on at all. Generally a miserable experience and will put off many people from switching to electric if this is all public charging has to offer.

I have opened account some time ago and topped up £10 and then realized charger wont charge anyway. I never used their chargers again. Recently I sold my electric car and wanted to close account and get £10 back. Several emails sent as also form filled in on their website but no response from them at all.
Scammers, avoid them.

I've been trying to get an RFID card set up on our account for the last week. Every time I ring up the very nice receptionist takes my details and says that someone will phone back. Comes to the end of the day and I haven't heard anything, ring the next day, same thing happens!

Disgraceful scam. Your bank will fully refund you for any so called “admin” fees they try and take from you so just phone your bank for full refund. Charge point didn’t work but they took £50 from my bank for zero charge. They’re now deducting £5, only refunding £45, for “admin charge”. This scam company needs fining so I’m contacting ombudsman today

My experience in Ireland: Avoid. You create an account and add money, that is easy, when you have to charge is when the problems start.
They dont have an app (strange in 2023). Webiste takes forever to load and it took me 40 minutes to finally get connected. It's 0.40p (no Euros even though is in Ireland). Overall a poor user experience and I recommend to use a different provider to charge your car

Poor website, chargers don’t connect, website spelling all over the place. Really need to get sorted out especially at a corporate location.

The charger may not cost but perhaps that is why… it doesn’t work! This was at Peterborough Westpoint

Awful! Don’t use sheffield, Chesterfield road charging point. Put £25 in and didn’t work!
You won’t get ur money back either. shouldn't be allowed, what if that charging point was my only option.

Had to set up an account and add £25 to use the charge. Turned out that it was broken. Trying to get my money back. Provided feedback on their website
and also emailed them as no other way to contact them. Will be raising this with the ombudsman

Unfortunately this is a fradulent company who’ll happily take your money but when you can’t charge, will ignore your requests for a refund. I’ve been unable to reach anyone from the company regarding my refund- absolute joke and waste of money! I’ll be taking this further…

Rip off !!!! I’m still waiting a month later for my £49 refund .. I think to charge £49 just to plug in the first place is scandalous !!! But a month later , still no refund and no way too speak to anyone !!! its robbery as far as I’m concerned !!!!! AVOID !!!!

Not even one star as I never got any charge as the EV number on the side of machine was not showing on the web site then it showed for a very short time but never linked through. This was at a new Premier Inn in Bury St Edmunds. I had driven 140 miles in my all electric and I was going to have to drive another 160 miles on the 140 I had left. I was very very stressed by it. I did notice the 4G was very poor and decided that may have been the problem. If that is the case it needs sorting.

Same as other comments. Attempted to charge vehicle at RHS Wisley, put £10 on account. Charge station didn’t work then was unable to easily obtain refund. Their website is obstructive to securing a refund or finding customer service details. The email responses from them were incredibly unprofessional and rude. They told me I should have looked at the T&C’s properly. Who is going to notice this unexpected charge in the small print when you’re desperately trying to find an operational EV station? Only after several no nonsense emails from myself did they agree to repay the full £10. I suggest people with similar experiences report them to the Government regulator. This should not be allowed to occur.

Charging point does not work and when emailed on two separate occasions they aren’t willing to offer a refund. Despite being charged an extra £5 as a holding fee which was not returned. AVOID AT ALL COSTS!! They should not be operating complete frauds.

Parked at RHS Wisley, added £10 to my account, got an immediate email to confirm the top up, tried to use the charger only to get a message that my wallet was empty. Thinking it may be a credit card processing problem I added a further £10 via Google pay, got another confirmation email , but still nothing in my wallet. Tried to ring the helpline but it's closed at weekends. This outfit seem to be a Mickey Mouse company. This is the third problem I've had with them, the other 2 being at RHS Bridgewater. The last refund took 3 months to arrive.

Set up charging points everywhere on a new build estate 2 years ago. They appear to be ready to use but none of them have ever been turned on. Customer service been useless. Phone application doesn't really work. Company used to check off tick boxes for developments.

5* or 10/10 it's the same with the experience I've had, I had issues logging and Cal from the support team got me sorted out the same day and made things so much easier for me as well as speaking very professionally and making sure I was kept in the loop with everything that was going on.