Evesons Fuels Reviews 374

I received a letter from Evesons Fuels to say that there is an outstanding balance on my account. I paid in full on my credit card at the point of order on a web order. The letter threatens legal action and that it will affect my credit rating. The company haven't bothered to check their records to find their own accounting error, and neither did they send a normal letter first to check whether there was an issue. This is appalling service. I am waiting for a resolution and an apology otherwise I will be taking it up with the Financial Ombudsman. My advice would be not to order anything from Evesons

Just happened and did all instructions on line

Able to supply, even during the oil crisis.
Price elevated due to market conditions but less so than many other suppliers.
Arrived inside delivery date.

Disappointed doesn’t even cover it.
I was told my heating oil would be delivered on 2/4/26. No delivery. I called on Saturday as I had heard nothing to be told it would be delivered on Monday 6th to which I checked, are you sure as it’s a bank holiday. Yes we’re sure it will be delivered in the morning.
No fuel came.
I called today within opening times and the phone rang for 15 minutes before I gave up.
I don’t think the oil ever comes on the specified delivery date.
I now have to pay to have my boiler sorted as I have run out of heating oil completely. £650 has been taken out of my account and no oil??? Getting very frustrated now.

Took 4 attempts to make the delivery. No answer on the telephone from the Droitwich number despite calling 2 to 3 times per day for many days....

Nice approachable driver.

Excellent service thank you

You fulfilled the order I placed even though prices were rocketing up, unlike some companies who repriced orders.

Driver always considerate and helpful.

I was pleased that I was kept informed despite the delivery date being one day late. Some disappointment that it was not the usual Eveson driver but the delivery was completed by 7.30am and all went well.

Very poor delivery service. Informed of last minute changes more than once with no explanation.

The driver that made the delivery is a credit to the company, always friendly with a kindly word,look after him they are few and far between.

*Very easy Online ordering.
*Competitive price.
* Arrives on specified date
* Very pleasant & polite driver.
We have been a customer of yourselves for 35 years& have never had cause to complain, I think that is something to be proud of.
Well done Evesons.👏👏

Placed our order online and after being told four times over a two week period the delivery would be made, no-one turned up. Each time we spoke to customer services on the phone they would promise the delivery date/time, but each time we were let down. Even after using the company over a two year period. Really poor service.

Having been a customer for several years with no problems, I have really been let down by them this time. I placed an order 3 weeks ago, for delivery by small tanker. I was promised delivery at the latest by last week. I am now out of oil, and despite endless promises of delivery, the earliest date I have now been given is possibly 2-3 weeks from now. I gather they have a problem with their small tanker. If they had communicated this to me, a week ago, I could have sorted out a delivery with a different company before I ran out. But no messages, I had to call about 10 times to endlessly chase them, no one could ever give me a direct answer. Anyway, I gave up eventually and went elsewhere. Rawlings of Basingstoke. They scheduled a delivery, with a small tanker with one phone call, gave me a delivery date there and then, at a cheaper price, and it arrived this morning. Evesons, never again I'm afraid.

Delivery was more than a week after the promised dafe.

Awful experience with Evesons
Ordered 27 Jan,
10 days later after repeated calls and no information, no fuel
Phoned this morning to be told they have no idea when delivery will be
Go elsewhere if you don’t want the same experience